7-Day Free Trial on Call Services

Running your own business can be stressful enough at the best of times, but in the run up to the holiday season, it can get so much worse! Everyone wants to book their holiday at the same time, staff can be unexpectedly off sick with common winter bugs, but the business needs to keep going right up until the last minute. Trying to deliver the same level of service to your clients with fewer staff can be challenging, so you should seriously consider outsourcing things that aren’t core to your business such as answering the telephones. You may think you’ve left it too late to set up any call services before Christmas, but with Zoom’s quick and easy set up your call answering service can be live the same day.

Zoom is currently offering a 7-day free trial to make it even easier on you. All you have to do is call Zoom and explain how you would like your calls handled – how you want them answered, and whether you want the calls put through to you or a message taken and emailed or sent to you by text message. Zoom will explain how the system works, and your 7-day free trial will begin! After the 7 days, a report will be sent to you, with a breakdown of the costs and a monthly estimate based on the week’s calls. Then it is up to you if you think the service is worth continuing.

Call Answering Services over the Festive Season

At this time of year, everyone wants to have days off at the same time. The number of days that staff take off sick can also peak around this time of year, with flu and various bugs doing the rounds. Zoom UK’s call services can act as a vital back up service so that you are never without short term cover. Once you have signed up you become a member for life so you can use us as short term cover no matter how unexpected it is.

Many businesses now shut down over Christmas, as well as other bank holidays. Zoom UK’s call answering services can cover these periods so that any clients you have who are still open for business over the holidays, won’t find themselves speaking to a voicemail machine. If they don’t leave a message, and many people don’t like using automated voicemails, their reason for calling could be forgotten over the extended holiday period.

We know it is impossible to anticipate the unexpected, but if you’re prepared for the possibility, it can be much easier to deal with! Call Zoom now and we can have you on line within 10 minutes. Our service is completely flexible, so whatever your needs, we can fit in with you.

How should you be answering calls?

Wait! Don’t jump straight in when the phone rings – if you pick it up at the first ring, studies have shown that the caller won’t be expecting it and may even hang up. The optimum time to pick up a ringing phone is between 2 and 6 rings. So the phone has rung twice...time to pick it up? No! First check what time it is so you know whether to say ‘good morning’ or ‘good afternoon’, and put a smile on your face. Now you’re finally ready to answer the call.

I was always taught to answer calls with some form of the phrase; “Good morning, [Name of company], [my name] speaking”, possibly followed by “how can I help you” if the company I worked for preferred that. Why such a long introduction? Even though you’ve given them at least two rings to prepare, a lot of callers still won’t be expecting you to speak and will miss the first thing you say. By ensuring that something like ‘good morning’ comes first, you can be sure they aren’t missing anything that matters! You have then gone on to remind them what company they have called, and politely introduced yourself by name.

How the call proceeds will obviously depend on the business you are answering the call for, but it is always important to remember that the only contact the caller has with you is your voice. Try to keep your tone lively and interesting, keep smiling, and if the caller is explaining anything at length, be sure to make interested sounds or comments (the occasional ‘mmhmm’ can suffice) so they know you really are still listening.

Before you say goodbye, ask the caller if there is anything else you can help with, and then wait for them to hang up. If you hang up first, there is a chance you will miss them remembering a last minute question, and they may not feel it is important enough to warrant a call back.

Call Answering Services from Zoom UK