Interruptions

It must have been exciting when Alexander Bell uttered the first words into his new invention and they were heard clearly in a different room. However he refused to have a telephone in his study as he found it an intrusion on his work. He and his colleagues changed communication for ever, and today it is difficult to conceive how we could manage business or everyday life without it.

Alexander Bell probably had no idea what a blessing and what a curse it would become, though even then, he clearly didn’t want his scientific work to be interrupted by the insistent demands it created.

The telephone presents quite a dilemma. Communication is vital. Without it a business will go nowhere fast, but the calls disrupt meetings, interfere with thought development, stop the flow of work and generally can make the day feel like a stop/start process.all day long.

Zoom’s answer call service can help deal with the dilemma by answering your calls for you. You can give your meetings and your staff undivided attention, confident that your calls are never going to be missed or left unanswered. Orders will not be lost because there is no one available to receive or track them.

Our staff, at Zoom, can deal efficiently and professionally with any calls that come in whilst you are engaged in your meeting or in other work and will do so whenever you want…as and when you require them to do so.

The extent of what they do for you can be customised according to what you need. Zoom services can be used as a way to divert calls to minimise the intrusion on your day or can be used 24/7 to deal with orders, enquiries, and appointments which all need addressing in a professional and friendly way.

Ring Zoom answering call on 0800 583 5020 to find out how we can help to keep your day flowing smoothly without the irritating and disruptive intrusions.

The front line

When running your own company you naturally put in place things to make your company look good. If you have clients visiting your premises you make sure there are quality refreshments, the rest rooms are kept clean and tidy, the décor is tasteful, and primarily that clients are received with courtesy, friendliness and of course, helpfulness. So you choose your staff carefully. You ensure that they are articulate and suited to the position that you need them for….so we totally understand that you don’t want just anyone answering your phone. You need to keep a consistent, professional image to maintain respect and keep your clients satisfied that they are dealing with a reputable company.

We agree that these things are vital and this is why our staff are trained up to NVQ level I, 2 and 3 in customer service. Our staff are also given specific training to deal with your incoming calls, which is why we don’t hesitate to recommend our answer call services to address the needs of your business.

We know that they will maintain the standards that you would expect of your own personal staff.

When our business is your business we take care to employ staff from customer service backgrounds because we know that they are, in effect, the front line, first port of call, when a customer contacts you. We want to make sure that your calls are dealt with in the way that you would want.

Not only do they take your calls and orders but they will also report all messages to you via email, text message, fax…or however else you want to be kept updated about the calls they have taken on your behalf, and they will do it promptly!

They can be available for as little or a much as you want. It’s your business so you retain the control over how you want to use the Zoom answer call service.

If you want to maintain a professional and courteous face for your business, call Zoom answer call on 0800 583 5020 to find out how we can help you to do just that.