Everyone knows that the way you speak on the telephone can have a huge impact on the way the conversation goes- whether you come away with a positive or negative feeling. When you phone a company, the person who answers can make you feel very valued- or as though you are wasting their time.
The difference in the way you are spoken to on the phone can result in two very different outcomes for businesses. If you receive blunt, cold and unfriendly service, you are much less likely to use that company for whatever business you needed from them. A positive experience, where the caller is dealt with in a friendly, professional and interested manner can transform a simple phone call into a business deal. Making the person feel valued, at ease and like they can trust you will result in them feeling much more inclined to use your company. Even if they don’t commit to anything during the phone call, you will stick in their mind and they will feel as though they can trust you- they may recommend you to a friend!
At Zoom, we consider your company part of ours, so we will speak to your clients as though they were enquiring about our own business. We’ll use a telephone manner that not only makes them feel positive about your company, but as though they are being dealt with in a friendly, professional manner to ensure we do the best for your business. All our staff undergo customer service NVQ level 1, 2 and 3, and we invest heavily in personal development and training. We then work hard to retain our staff once they are fully trained, meaning we have one of the best retention rates in the industry. Each of our team members are recruited from customer service backgrounds and we look after our staff, which means their team spirit and loyalty comes across in all the calls they take.
At Zoom, we can answer your calls 24 hours a day, 7 days a week, including bank holidays, or you can subscribe to our “business hours” service, where we answer your calls Monday to Friday from 0845-1800 hours, with a voicemail service for out of hours.
