Body language matters, even when answering the telephone

Telephone call answering services take great note in making sure their staff are aware of their body language at all times.

When talking face to face, statistics indicate that only 7% of the message is conveyed and understood by the words used, 38% is conveyed by the way the words are spoken and 55% by body language. Of course when the conversation is over the telephone the body cannot be seen, making it easier for misunderstandings to occur.

Whether we are angry or happy, it is shown by our facial expression, and the movement of those muscles will affect the sound of the voice. When we smile our voice is lighter & when we feel anger the voice will be deeper, also the pace may be faster than normal.

When speaking on the telephone your body language still reflects your mood and feelings. The position of your body has a fundamental effect on how words sound, and breathing patterns play a major role in how words are spoken. Restriction happens as soon as you sit down due to our normal reaction of lowering our head and shoulders. Unfortunately, when your shoulders and chin are dropped the words are more muffled. Tone, pitch and pace of the voice are all affected by body language, which as a result can cause the words spoken to be interpreted wrongly.

Be aware of your body language, the way you sit or stand when on the telephone, and your breathing patterns. They all affect how you speak. Body language does matter on the telephone if we want to send messages that are correctly understood. This is why our Zoomettes always smile when we answer.

First impressions

First impressions are important for your company; these can gain or lose a potential client.

Telephone answering services cover some of the following services: inbound call centres; mail forwarding; virtual offices and virtual receptionists. The benefits are many fold, using this type of service, your client gets to speak to a real human being & you avoid the cost of office rental, thereby reducing overheads.

Telephone answering services such as Zoom’s call answering services can take some of the administrative burden off staff & thereby show a professional approach to potential clients. Our services can be tailored to the needs of your business. Some may only need to outsource out of hours and weekend calls or calls covered during meetings, staff holidays or cover for staff sickness. We can help with whatever you need.

After all, no one wants to be put on hold during a phone call.