Business Call Management Lets You Work Smarter, Not Harder...

Wouldn't it be nice to know that no matter how busy you are, your customers will always be able to get through to a professional representative on the phone? A business call management company provides you with reassurance that your customers are being looked after, your projects are being handled efficiently, and you'll never miss a call again. 

Zoom Answer Call has a proposition for you: give us just seven days and we'll show you exactly how our call handling services can boost your business and improve your customer service - you never know, having us on board may even allow you to reduce your working hours! Click here to start your free seven-day trial. 

Our business call management service options include: 

• Telephone answering
• Call diversion
• Message taking
• Appointment booking
• Brochure sending
• Virtual reception
• Call centre services
• Marketing campaigns
• Recruitment drives
• Technical support
• Customer service
• Holiday cover

And because your business is unique, our call management services are tailored to your needs and completely adaptable according to your changing requirements. Try us for a week for free and see for yourself!

Some Basic Tips For Answering Telephone Calls Professionally

The telephone is still the preferred communication tool of choice for many when it comes to business, even when web enquiries, emails, social media and live chat facilities are available. So here are our top tips on telephone answering.. 

ANSWER THE CALL QUICKLY - There is nothing more unprofessional than leaving a caller waiting. Research shows that if most of us wait longer that 24 seconds on the phone, we'll hang up. 

ANSWER WITH A SMILE -  You can always tell if someone is smiling or not over the phone. Smiling when delivering customer service when answering the phone is just as important as smiling face to face. If you are happy, the customers happy!

SPEAK CLEARLY & PROFESSIONALLY  – Words like ‘cheers’, ‘uh-huh’, ‘mate ‘,’yeah’ etc. are not professional ways to speak to customers over the phone, keep it friendly but remember they are a customer and not a pal and remember to enunciate every word.

LEARN THE PHONETIC ALPHABET- and use it when you are confirming spellings back, Sounds a lot more professional than saying the first thing that comes to your head! 

REMAIN POSITIVE AND PROFESSIONAL - Even if you have no idea what they are talking about. By using ‘let me find that out for you and come back to you’ rather than ‘I don’t know’ as it shows interest and a willingness to help.

KEEP THE CUSTOMER HAPPY- make sure you go back to update them every few seconds if you have to put people on hold, and remember to keep offering to have them called back

Expanding Your Business In 2012?

Firstly, everyone at Zoom hopes you had a fantastic Christmas, and are ready to bring in the New Year tomorrow night. As a business owner, you will have already been making plans for 2012. We think you should consider using our call answering services to help your business expand in the new year.

Your time is best spent on the work your business does for its clients, and on growing your business, whether that's through networking or meetings with clients. Answering the phone, on the other hand, is not something that needs to be done by you personally, and by outsourcing to a telephone answering service like Zoom, you are freed up to do all the things that do need you. With our personal service, and highly trained team, your clients will never notice the difference. And you won't have to deal with any more annoying sales calls!

Zoom's Virtual Reception service is another option which enhances the image of your business and allows your calls to be put through to the right person, just as an in-house receptionist would. Even when you're out of the office, your clients' calls can be put through to you, as if you were still in the office, truly allowing you to get on with expanding your business without your current clients suffering.

The benefits of a telephone answering service company

Businesses of all sizes appreciate flexibility when it comes to their call handling. A company’s telephone answering service speaks volumes about them. It is one of the first opportunities a company has to present a professional image to the outside world.

A quality telephone answering service needs to be prompt, answering all calls within a few rings, even when the reception is busy; it needs to be professional, answering with the name of the company; and it needs to be friendly and helpful, with the receptionist asking how they may direct the call and quickly and effectively putting the caller through. Should the requested person at the company not be available, an accurate message taking service should be in place so that the caller receives a call-back.

All this may seem obvious, many of us have been put on hold for too long or have been put through to the wrong person or have never had a call back. Unfortunately this is a basic customer service that many companies still get wrong.

By employing a company such as Zoom to run a virtual reception service and act as your first point of contact, answering promptly with your company name, you will not have these problems ever again. Zoom can also transfer messages via email, SMS or fax instantly to the relevant person.

First impressions

First impressions are important for your company; these can gain or lose a potential client.

Telephone answering services cover some of the following services: inbound call centres; mail forwarding; virtual offices and virtual receptionists. The benefits are many fold, using this type of service, your client gets to speak to a real human being & you avoid the cost of office rental, thereby reducing overheads.

Telephone answering services such as Zoom’s call answering services can take some of the administrative burden off staff & thereby show a professional approach to potential clients. Our services can be tailored to the needs of your business. Some may only need to outsource out of hours and weekend calls or calls covered during meetings, staff holidays or cover for staff sickness. We can help with whatever you need.

After all, no one wants to be put on hold during a phone call.