The Benefits of Outsourced Call Services

Increasing numbers of companies are choosing outsourcing as an affordable and practical solution to their needs, enabling them to provide high quality services, increase profits and work more efficiently. For many, the term 'outsourcing' sounds a little scary - something that only applies to large companies and involves the loss of jobs - but in reality, outsourcing certain aspects of your business, like call answering, simply means all your staff are able to concentrate on their jobs while your phones are manned and you never miss a call again!

Small and medium-sized businesses can benefit greatly from outsourcing essential services such as call handling and virtual reception services with options to suit every budget from Zoom UK. Smaller businesses put so much pressure on managers and staff to handle every aspect of their work, which often means that your front line is left unmanned. Missed calls and appointments mean missed opportunities and sales, but with a dedicated phone answering service you will have the backup and resources you need at all times. Your business will run far smoother when you have the support of call centre services or a virtual reception desk, allowing you to get on with your work and expanding your company. 

One of the great things about outsourcing your calls to Zoom UK is that our services can grow with your company, or be reduced when you need to cut back. For busy periods, holidays, staff illnesses and marketing drives, we can take on extra responsibilities - or we can offer one-off cover services with the same high level of dedication and professionalism. When you need us, we're here! 

Based in the UK and staffed by highly experienced call handlers, we adapt to your needs and offer a versatile array of outsourced services including:

• call answering
• call centre services
• appointment making
• call diversion
• virtual reception
• brochure and info sending
• recruitment campaigns
• non-geographical numbers
• franchise call management
• holiday cover
• telemarketing

Try our 7-day free trial to see how well our services work with your existing business arrangements. And when you're ready to outsource - we'll be waiting!

Make Every Business Call Count

Whether your business is large or small, every call made to your company is important, and missing a call can mean losing a client. Many businesses struggle to keep on top of incoming calls, callbacks and messages, but automatic services and answer machines are no replacement for a professional call handler who can provide your customers with a personal service. By outsourcing your call management to Zoom UK, you can rest assured that every call will be answered by a friendly and efficient call handler. With our range of call answering services, you can choose whether to use our staff as customer service agents, virtual receptionists, call centre agents, or simply to divert your calls to the person most appropriate.

With regular detailed reports and a flexible, tailored approach to your business call needs, Zoom UK can make sure that your enquiries, telemarketing, recruitment drives, brochure sending and appointments are kept on track. And better yet, because your customers are able to reach a company representative 24/7 (and will have no idea that the person they are speaking to is not physically in your office), your reputation as a professional and well-organised company will grow and grow.

Primarily, customers want to be looked after, and an automated answering service or an unanswered call just will not do. Call management is about giving your customers confidence in your company and never missing another opportunity again.

To speak to Zoom about your business call handling requirements, please call us free on 0800 583 5020 or set up a free 7-day trial to see what a difference we can make to your company.

The Golden Rules of Professional Call Answering for Businesses

Professional call answering can be the element that elevates your business above your competitors. If customers are able to get hold of a company representative any hour of the day and always receive a consistent and high quality service, your reputation will shine! And by catching every single call that comes your way, you can be assured that you will never miss another opportunity again. A simple way to ensure that your call management is always top quality is to use a telephone answering service like Zoom UK, but if you're going it alone, here are our golden rules of professional call answering to help you stay on top of your phone enquiries:

Rule #1: Employ dedicated phone answering professionals. Your phones should not be answered by whatever member of staff happens to be passing at the time - to offer great customer service your phones need to be manned by well-trained staff who are available to answer every enquiry that comes in without fail. The person answering your calls should know how to deal with a variety of callers and who to pass enquiries onto as appropriate.

Rule #2: Answer your calls quickly. Ideally your phones should be answered within three rings - customers can get frustrated easily and an endlessly ringing phone is sure to put a negative spin on their interaction with your business.

Rule #3: Answer the phone with a smile! It might sound silly but it makes a huge difference to the atmosphere and reception of your business calls. Customers who speak to a professional, friendly and efficient representative is likely to come away feeling good about doing business with you and your reputation will naturally grow.

Rule #4: Always be polite and professional. Find the right balance for each of your calls according to their nature and reason. If you're dealing with a complaint or a problem, stay calm and do your best to help the customer to resolve the issue. If you're speaking to a long-term client on friendly terms, ensure you still stay professional.

Rule #5: Be concise and accurate. By taking down information from your business calls you can personalise your service to each customer according to their needs. Make sure any names, addresses, numbers or messages you take are spelled correctly and you are clear about what the customer needs and expects. Use the phonetic alphabet to confirm spellings professionally and avoid mistakes and errors in your data.

If you're unable to provide all these elements in your business calls or would like to try a professional service for free to see how it benefits your company, try a 7-day trial with Zoom Answer Call for free! Browse our range of call management services and let us help you to create a bespoke package to suit your needs and boost your business.

Why Use a Virtual Reception Service?

Sick of missing important business calls? If your company is stretched to its limit and you're struggling to keep on top of customers enquiries, a professional call management service could be a simple and effective answer. 

Virtual reception services offer a professional front to your business 24/7, seamlessly connecting customers to the right person, taking messages, booking appointments and sending out information and brochures as appropriate. Just like an in-house receptionist, Zoom call handlers are able to act as the first port of call for your customer enquiries, customer service, or technical support departments, ensuring that you never miss a call again.

In addition to virtual reception services, we also offer call centre services, telephone answering, non-geographical numbers, franchise call management and temporary holiday cover, along with plenty of little extras that help your business to run smoothly and efficiently. 

Get in touch with us at Zoomuk.co.uk  or call on 0800 583 5020 to speak to one of our Zoom operators and arrange your free 7-day trial to see just how much Zoom can improve your company's customer services.

Business Call Management Lets You Work Smarter, Not Harder...

Wouldn't it be nice to know that no matter how busy you are, your customers will always be able to get through to a professional representative on the phone? A business call management company provides you with reassurance that your customers are being looked after, your projects are being handled efficiently, and you'll never miss a call again. 

Zoom Answer Call has a proposition for you: give us just seven days and we'll show you exactly how our call handling services can boost your business and improve your customer service - you never know, having us on board may even allow you to reduce your working hours! Click here to start your free seven-day trial. 

Our business call management service options include: 

• Telephone answering
• Call diversion
• Message taking
• Appointment booking
• Brochure sending
• Virtual reception
• Call centre services
• Marketing campaigns
• Recruitment drives
• Technical support
• Customer service
• Holiday cover

And because your business is unique, our call management services are tailored to your needs and completely adaptable according to your changing requirements. Try us for a week for free and see for yourself!

Call Diversion and Virtual Reception Services for Your Business

When you're hard at work, there are times when you just can't get to the phone, or don't want to be disturbed - wouldn't it be great to be able to just press a button and divert your call to a ready and waiting professional call handler? Oh right, you can do exactly that with Zoom Answer Call's diversion service! When you divert your calls to a call answering service from Zoom Answer Call, you can relax, knowing that you'll never miss a call again - whether your incoming calls are going straight to our professional team, or whether you decide to send an extra call through to us using your personal call diversion service. 

You have complete control over your call diverting - deciding how often or how little you divert calls to our Zoomettes. Incoming calls can be diverted to Zoom by activating the call diversion system from your phone keypad and are totally undetectable for the customer. We can set up your call diversion to be controlled in a number of ways, including:

• Automatic diversion after four rings to make sure your call is answered swiftly if you can't reach the phone in time
• Automatic diversion when the line is engaged so that your customer never hears an engaged tone
• Divert all calls for when you're out of the office, in a meeting, or simply are too busy to answer the phone!
• Manual diversion via your telephone keypad when you are unable to take a call

You'll receive a unique divert number that allows you to control your incoming calls when you're in the office, at home, or out and about. Missing calls costs your business money - never miss another enquiry with a team of dedicated Zoom call handlers waiting to answer your calls! Zoom's divert system works much like a virtual reception service - providing your business with a committed presence to handle every single call that you receive and ensuring they go to the right person as quickly as possible. For sales, enquiries, customer service, appointments, advertising, marketing, recruitment or technical support - Zoom are there for you to make sure you never miss another call.

Using Freephone Numbers for your Business

Perhaps you need your company to look a little bit bigger than it is, or perhaps you simply need a non-geographical number that for sales and enquiries - we can set you up with the rental of 0800, 0845 and 0870 numbers for your business as part of our call management services to help you organise your business and drive your performance forward.

Non-geographical numbers are a great way of providing a free or centralised number for customers which also offers your company the appearance of a large, professional organisation. Choose from an 0800 freephone number, an 0845 local rate number or an 0870 national rate number according to your needs and we'll do the rest. Whichever option you choose, any calls will be directed to your unique zoom divert number and answered by our highly trained call handlers.

0800, 0845 and 0870 numbers can be used for a range of purposes, including:

• short-term advertising and marketing campaigns
• temporary numbers while you move locations
• acting as a base of operations if you operate in a number of different locations
• recruitment
• sales and enquiries
• technical support
• customer services

Choose a versatile and efficient number for your growing business and let Zoom Answer Call help you boost your sales with our range of professional and effective call handling services!

How Does Business Call Answering Work?

It's so easy to get set up with a call answering service for your business, and our 7-Day Free Trial allows you to see if our phone handling options are right for you before you commit to anything. Professional call services can help your company to manage the customers you already have as well as acquire new ones, making sure you never miss a call again and that your staff are able to focus their energy and time on other tasks while we handle your incoming and outgoing phone calls.

Here's how you can test out professional phone answering services for your company in three easy steps:

	Get in touch with us by calling us on 0800 583 5020 or by filling out our online form here. Based on your individual business requirements, we will advise you on the most cost-effective and efficient method of handling your phone services and adjust our services to suit your needs. Once you're happy with all the details of your package we will take some details from you and begin the trial set up process.
	Once your calls have been transferred your Free 7-Day Trial begins! Our expertly trained customer service operators can help your company to answer enquiries, follow up leads, carry out marketing and recruitment campaigns, provide customer service and technical support, send out brochures and promotional material, take orders, make appointments, divert calls and manage franchises. And of course if at any time during the week you need to adjust your services or get in touch we'll be right on the other end of the phone to help you!
	After the trial is finished we'll provide you with detailed reports along with a breakdown of projected costs for the services you may like to take on. This monthly estimate can help you to decide on how best we can help you to manage your business phone services - whether you require a year-round arrangement or temporary holiday cover. We welcome your feedback so let us know how you found your Zoom experience, and if you're ready to continue with our professional call handling services simply give us a call or sign up online!

Why Choose Zoom Answer Call Services

At Zoom Answer Call we pride ourselves on offering high quality bespoke business phone services to each and every client, whether they need straightforward telephone answering service or comprehensive diary management, virtual reception and call centre services.

So why should your business choose Zoom for your business phone handling? Well, here's what we think makes us the first choice for companies large and small looking for dedicated and efficient call answering services:

• We adapt to you: Our call operators are highly trained in customer service and will be trained individually on the subject of your specific services and products so they are able to provide seamless service to your customers. We offer flexible call services however you need them, whether it's call diverting, brochure sending, appointment making or technical support.
• We use state-of-the-art technology: We're efficient, fast, and reliable, ensuring that your customers receive the best possible service and you are kept in the loop every step of the way. Our SMS and postcode software can accurately retrieve caller details and our high speed internet link helps us to keep up to date with your website and carry out sales and orders securely. 
• We are professional and genuine: Our call handlers answer each call with a smile and never respond with robotic scripts; we're friendly, helpful and offer top notch customer services however you use our business phone service.

Try our 7-day trial and see for yourself how Zoom Answer Call can revamp your business phone services, boost sales and improve your customer services. 

Improve Your Business Call Answering Service

Have you taken our telephone tips quiz yet? See how effective your business call answering skills are and find out how to improve them. At Zoom Answer Call we are dedicated to excellent customer service in whatever we do, from virtual reception services to brochure sending, diary management to temporary holiday cover. By outsourcing your phone answering to a professional service you know that every call your business receives will be dealt with in the most effective and polite manner possible. That's why we smile when we answer every single call!

Some of the most important elements of good customer service and phone answering are plain common sense, and come down to responding to each customer in a genuine and helpful way. For example:

• We listen careful to customer enquiries, complaints and orders so that we can pass on the correct information to the appropriate member of staff, and can respond in the most effective manner.
• We are always polite, professional and pleased to receive a call, and you'd be surprised what a difference a pleasant response makes to customers. Compare this calm and collected method to a busy day at your office when no one really has the time or patience to deal with yet another enquiry. We make every single call count.
• We make sure you never miss a call, ensuring that you are able to convert as many sales as possible. And just as importantly, we make sure you are able to deal with negative calls swiftly and appropriately so your reputation remains positive. 
• We are here for you all year round, so there's no need to find extra cover or lose sales during busy periods, or if your employees go on sick leave, maternity leave or holiday. 

If you need a little extra help to get your business running smoothly and efficiently, outsourcing your phone answering is a quick, easy and affordable step to help you on your way. We tailor our call handling packages to suit your company so get in touch to find out how we can help you! You can even try our services for seven days absolutely FREE!

Call us on 0800 583 5020 to speak to a Zoomette today.

What Makes a Great Call Answering Service?

When you call a business looking for information, to make an order or to submit a complaint, what do you look for from the person who answers your call? Most people would include politeness, competence and speed in their list of positive business call attributes. If you think your call handling isn't as good as it could be, take the time to sit down and make a list of everything you want out of a call answering service and see how your own company fairs.

Recognising what your customers want and need is an essential part of providing the best customer service possible. We can help you to identify the most efficient ways to organise your phone answering service or call centre operations, and our professionally trained call handlers are able to adapt to a variety of different situations and requirements, including:

• Call answering
• Appointment making
• Virtual reception services
• Call centre services
• Call diverting
• Brochure sending
• Customer services
• Franchise call answering
• Diary management
• Holiday/sickness/temporary cover

One of the most effective methods of creating a positive call experience is to really listen to your customers' needs and individual requirements and tailoring your response accordingly. Reading from a script does not cater to every situation and can make you appear robotic or dismissive. Personalising your calls is a great way to make each and every customer feel like their call is valued and their query is being taken seriously. Keep good records of names, times, details and previous interactions so that you can refer to them during future calls. Following up calls with a quick check up can be a fantastic way of going the extra mile, too, and having a dedicated customer support team to respond to complaints and issues as quickly as possible is a definite essential if you want your business reputation to stay golden.

At the core of great call answering, however, is the professionalism of your call handlers. At Zoom Answer Call, our expert call handlers are trained to understand customer emotions and handle them appropriately. We tailor our services to the exact requirements of your company so that we become a seamless addition to your business. Our phone answering services ensure that you never miss a call, never leave a query unanswered and never fail to respond to a complaint. Better customer service means a better reputation, which leads to boosted sales and a higher rate of returning customers!

Get in touch with us at Zoom Answer Call for a FREE 7-day trial of our business call handling services and see for yourself!

Personalising Your Business Calls

Personalising your business calls with a dedicated call answering service is a great way to boost your customer experience and your company reputation. Here's how:

• Go the extra mile. Make sure your customers can get hold of you whenever they need to. If you can't man the phones 24/7 that's OK - that's what Zoom Answer Call is for! A telephone answering service means that you'll never miss a call again. And our call agents can do more than just answer the phone, we can direct your calls, take messages, send out brochures, book appointments, provide information and customer service, and even act as a virtual reception for your business. 
• Use customer information to help streamline your call. Bring up existing customer details as quickly as possible in order to anticipate and facilitate their needs. Refer back to previous calls and queries so they know you are up to date with their business history - this builds trust and confidence in your business. If you're speaking to a new customer, take down the information you need to help them as fast as you can; no one wants to answer endless questions when they call with a simple query.
• Smile when you answer the phone! Our Zoom UK call handlers answer every call with a genuine smile - you'd be surprised what a difference it makes! Offering pleasant, polite service costs absolutely nothing but can improve your customer service and let your customers know that you care about their custom.
• Make your customer service approach consistent across all aspects of your company, from phone calls to emails to doing business in person. Define your goals for a positive customer experience and train and educate staff to handle a variety of different customer situations. Zoom call answering agents will adhere to your customer service requirements to the letter and ensure that we are coherent with your business personality.
• Ask your customers what you can do to make their experience even better. It's all very well robotically saying, "Is there anything else I can do for you?" but do you mean it? Can you go above and beyond and offer extras and random acts of kindness to make your customers' day? Sometimes the best way to dissolve a negative situation is to ask what you could have done better, or what you can do to make things right. You could even turn a complaint into a glowing reference.

For help with tailoring your call answering service to reap the most benefit for your company, get in touch with us at Zoom Answer Call and our experts will help you to create a bespoke package for your business.

Keep Clients Happy and Boost Your ROI with Call Answering Services

A call handling service can be a integral part of your customer service, helping every aspect of your business run smoothly and boost your ROI. Customer services is a never-ending task that requires commitment and a perpetual smile... But it's worth the effort - efficient and effective customer service can keep your clients content and increase your sales, giving you an edge over local, national and global competitors. After all, no one returns to a company they have had a bad experience with, but excellent customer services creates loyal, lifelong clients.

If you think about it, everything in your business comes down to good customer service. Your front-of-house staff and call handlers are the first point of contact for new customers, provide information and support for existing customers as well as dealing with complaints and problems. Your customer service and sales departments are essential to your ROI and can make or break customer relations. There's no point investing in marketing and promotional plans if you don't have the proper resources to deal with your enquiries in an efficient manner.

Customers are fickle, impatient, and can be very vocal when things go wrong. If someone calls you and cannot get through immediately, or is directed to an automated answer service, or if the wrong person picks up and is not able to deal with the enquiry, nine times out of ten, the customer will take their business elsewhere. Missing calls loses you business. Dealing with a call unprofessionally loses you business. Leaving customers lost in a maze of "press 1 for XYZ" automated systems loses you business. On the other hand, having a dedicated call handling department for your customer services ensures that your company is always available, always polite, always knowledgeable and always giving the best service possible.

An easy and affordable way to keep ahead of your competition is to ensure that your customer services department is the best it can be. That means providing a committed in-house team of call handlers, or outsourcing to a professional call answering service like Zoom UK. The benefits of outsourcing include:

• Freeing up employees for other tasks
• Never needing to worry about staff absences, holidays or emergency cover
• Professional call handling whenever you need it
• Diary management and virtual reception services
• Call centre services
• A service so seamless that customers will never know your call handlers aren't in the office with you!
• Brochure sending, appointment making and message taking
• Quick and efficient call handling
• Call directing and diverting to the appropriate department
• No missed calls! No answer phone! No automated system!

Customers really appreciate a human response to their enquiries, and with our brilliantly efficient call handling team, they will also get the highest quality, polite response to each call they make. 

Try our free 7-day trial to see how Zoom UK call handling service can improve your business.

Tips for Professional Call Handling

When you're answering the phone to clients and customers, it's important to retain a professional attitude at all times - but that doesn't mean being cold or overly formal. Think about how you'd like to be treated when calling an enquiry line, customer services or technical support.

Providing a friendly but professional response to your business calls helps to make each enquiry count - it's what turns a call into a sale, or a complaining customer into a happy one. Here are a few tips from our professional call answering team on how to give your clients a great experience when calling your business:

• Remember to say "hello". Taking a few moments to greet your caller and ask how they are can dramatically affect the rest of the call. Every caller is an individual and deserves to be treated as such - it doesn't take much to be polite with a simple hello!
• Quality wins over quantity when it comes to call handling. It's far better to leave your customers feeling good about your company (even without making a sale) than feeling as if they were rushed off the phone or dismissed. Especially when generating leads, quality call answering can make a massive difference to your conversion rate.
• Have the right information at the right time. When a customer calls to ask a question, they don't want to be passed round to several different departments or end up on hold. Ensure that your call network takes your caller to the right person as quickly as possible. Our phone answering services can provide an information gathering service to determine the best department to direct each call to and simplify your operation, keeping your customers as happy as possible!
• SMILE! You really can hear the difference when a call handler answers with a smile! Our Zoom call agents answer each and every call with a smile and a friendly, polite attitude. Starting each phone call with a positive spin helps us to provide the very best call handling service we can, passing on our great customer service to your clients.

Never miss a business call again...

Did you know that seven out of ten people will hang up the phone when they reach an answer machine? How many missed calls does your business receive per day? How many customers are you losing from not having an adequate call answering team?

With Zoom Assistants from our professional call answering service you can rest assured that your company will never miss a call ever again. Call answering services can come in handy whenever you can't guarantee that one of your staff will be able to answer your phones, for example:

• during meetings
• at busy times
• during staff absences or holidays
• when the phone is engaged

Zoom Answer Call's answering assistants provide a personal service for your company, answering calls, diverting calls, taking messages, booking appointments, sending out brochures and providing information and a friendly response to all your clients.

Our multi-line, high speed call answering service allows your customers to receive the service they are after without even knowing that you have diverted their call. This means no busy signal, no answerphone, no multi-choice touch tone menu, just real people who answer the phone with a smile every time...

Give us a try with our 7 day free trial to see how Zoom Answer Call can help your business.

Easter Call Answering Services

In need of extra cover over the Easter period? Our professional call handlers are available to cover busy periods of the business year and pick up the slack when your employees are on holiday. Try our 7-Day Free Trial to see for yourself!

"Work smarter... not harder!"

Why work twice as hard when you could outsource to our expert Zoomettes who can help you to stay efficient and on track. Having a professional call answering service can improve your customer service, your reputation, boost sales and ensure that you never miss a call - even at the busiest times of the year!

Our FREE trial allows you to test run our services for a week with no obligation. At the end of the week we will report back to you with a detailed breakdown of the estimated cost of a bespoke service for your needs. You can be on line in minutes by simply giving us a call on 0800 583 5020.

If you're anticipating the need for a little extra help this Easter, summer, or any time when staff are stretched to their limits, use Zoom Answer Call to help you stay on top of your enquiries and provide an ever-professional point of contact for your customers.

Improving Your Customer Service - Part 3

At Zoom Answer Call, customer service is one of our greatest strengths - we believe that your customers build your business, and it's important to treat each one as well as possible. If you need professional assistance to help boost your customer service department, our call answering services can help! Or if you're simply in need of a few pointers and tips to raise your customer service game a little, then read on... (You can also read part 1 and part 2 of our customer service series for more advice.)

1. Say "yes" whenever you can. This means finding a way to help your customers no matter what. If you can't do exactly as they ask, then offer a suitable alternative or compensation - the fact that you've tried to accommodate their request will serve as a big positive for your customer service reputation.
2. Know when and how to apologise. Sometimes things go wrong - everyone can understand that, and even the grouchiest customer can be appeased if you handle it the right way. Apologise, admit your error and - most importantly - deal with the consequences professionally and quickly.
3. Make things easy for your customers. This includes finding information, organisational systems, transactions, enquiries, returns and complaints. If your customers can't get hold of you, or become confused and frustrated trying to negotiate your system, website or customer service line, they will either become angry or simply give up. Keep a reliable human element in your business and make sure there's always help at hand for your customers. This may mean implementing a phone answering service to ensure that there is always someone professional and knowledgeable at the end of the phone.
4. Go above and beyond. How can you improve on your competition and give customers more? How can you offer a better and more reliable service? How can you surprise and delight your customers? A big part of this can come down to customer service - customers like feeling like they are valued and respected on an individual basis. Take the time to show your appreciation. Ask if there's anything else you can do. 
5. Train your employees well and include them in the daily workings and development of your customer services. Having happy and knowledgeable employees means that they will pass these benefits onto your customers. Show them the importance of your customer service department and work together to find ways of improving it.

We hope these tips have been of help to you and your business in improving your customer services. If you need practical help with customer service management, call answering services, a virtual reception,  seasonal cover and more, get in touch with us at Zoom Answer Call.

Who'll answer your phones when the snow plays havoc?!

Ahh that fluffy white stuff that brings the UK to a grinding halt – yes we're talking about the snow! Love it or loathe it the past few years have seen a significant of snowfall and it's probably not over for the winter yet. Be it an inch or several feet there is no escaping the fact that everything comes to a standstill creating a dramatic loss for many businesses, especially if your staff are having to stay at home due to schools being shut or being unable to commute. So who'll look after the phone calls should your own business need to close or you have no manpower to take the calls.

Our call answering service team are there to help. If you are unable to get to the office or you are short of staff due to a heavy snowstorm our friendly zoomettes are ready and waiting to take those all important telephone calls. Keep your business running smoothly whatever the weather with our ad-hoc service that is flexible and tailored around you as and when you require us. Call us now on 0800 583 5020 and we can have you and and running in just 10 minutes or use our onlineform to request our no obligation 7 day free trial.

Staff off sick, no one to take those calls? - Zoom can help!

We know how important it is to have your businesses telephone calls answered quickly and efficiently. During the winter illnesses and sickness in your staff is likely to increase, from colds and the flu to the recent outbreak of the norovirus. If you have one or several employees off sick and you need some help and assistance with manning your incoming telephone calls then Zoom Answering service can help.

We offer a telephone answering service cover for sickness leaving you and the other members of your team to concentrate on other key areas of the business rather than be constantly bothered by a never ending ringing phone. You'll never need worry about being short staffed again when you sign up to our ad-hoc back up service and become a member for life. This service enables you to use us as and when required for short term cover as you can't foresee the future. Not only does this service cover you should your employees being off sick, you can also use this in the event of an emergency, line faults, on bank holidays and throughout busier periods of the year. Our flexibility means that our call answering services can be tailored around you and your clients, call us today to discover how we can assist you on 0800 583 5020.

Merry Christmas from Zoom Answer Call!

We'd like to wish all our customers at Zoom Answer Call a very merry Christmas and a happy new year! We hope you've had a productive and enjoyable year in your business and at home, and we look forward to working with existing clients and new customers throughout 2013, helping companies big and small to maximise the potential of their business using our professional call answering service.

We are proud to offer an award-winning range of call management services to our clients, including:

• Call answering
• Call diverting
• Call centre services
• Downsizing/oursourcing
• Virtual reception services
• Franchise services
• Diary management
• Brochure sending
• Telemarketing
• Holiday/seasonal cover
• 0800/0845/0870 numbers

Our services are suitable for individuals, small companies and large businesses, and we pride ourselves on offering a bespoke service to suit each client's exact requirements, as simple or as complex as they may be. If you're looking to improve your customer service, streamline your operations or simply increase your sales, call answering could be the answer you've been looking for in 2013.

So from all of us at Zoom Answer Call (including all the Zoomettes!), have a wonderful Christmas and we hope to work with you next year!