Franchise Phone Services

Running a franchise or working as a franchisee means ensuring a consistent image for your company and helping customers to find the information they want in their local area quickly and easily. By using a dedicated franchise phone service you can boost customer satisfaction and provide a professional front to individual franchise operators as well as head office and regional areas.

As a franchisor, we can help you by offering a central call centre number which will handle individual enquiries and pass them on to the right franchisee. When you're running a small business you can't afford to miss even one call, but you may not always be able to answer the phone - that's where we come in! Zoom Answer Call handlers ensure that all your calls are answered and directed to appropriate person, or that a message is taken so that the franchisee can call the customer back at a more convenient time. We also use postcode software to allow us to quickly divert general enquiries to the right location. 

Customised reporting allow you to see how many enquiries are coming in each month according to area, so that you can adjust your marketing strategy accordingly and follow up with franchisee progress. For franchisees, a central point of contact is useful to provide your business with a uniform and professional appearance, and you no longer have to worry about missing calls when you're busy with other work responsibilities and family duties.  

We are experts in franchise call handling and have been helping national franchises across the UK grow and develop for ten years. Zoom Answer Call began as a franchise so we know what it takes to be successful and manage the challenges posed by working as a regional arm of a larger business. Give us a call on 0800 583 5020 to get set up today!

Merry Christmas from Zoom Answer Call!

We'd like to wish all our customers at Zoom Answer Call a very merry Christmas and a happy new year! We hope you've had a productive and enjoyable year in your business and at home, and we look forward to working with existing clients and new customers throughout 2013, helping companies big and small to maximise the potential of their business using our professional call answering service.

We are proud to offer an award-winning range of call management services to our clients, including:

• Call answering
• Call diverting
• Call centre services
• Downsizing/oursourcing
• Virtual reception services
• Franchise services
• Diary management
• Brochure sending
• Telemarketing
• Holiday/seasonal cover
• 0800/0845/0870 numbers

Our services are suitable for individuals, small companies and large businesses, and we pride ourselves on offering a bespoke service to suit each client's exact requirements, as simple or as complex as they may be. If you're looking to improve your customer service, streamline your operations or simply increase your sales, call answering could be the answer you've been looking for in 2013.

So from all of us at Zoom Answer Call (including all the Zoomettes!), have a wonderful Christmas and we hope to work with you next year!

Call Answering Services for Franchises

Running a franchise or working as a franchisee is often hard but rewarding work. Running your own business, whether you're the owner of a franchise or a franchisee operating in your own area, is a full time job! Sometimes it's difficult to keep on top of enquiries in a professional way, especially when you may have other commitments, an additional job, or a family to look after. It's so important to keep your reputation positive, however, and having a call answering service to centralise your businesses enquiries can be a real asset.

Never miss another call again!

A call answering service like Zoom Answer Call can provide a central point of contact for your customers, allowing them to access information and make enquiries 24 hours a day, all year round. We utilise postcode locator software to help us direct enquiries to the appropriate franchisee, and minimise typos and mistakes when sending out information.

We are also able to provide you with customised reports so that you can keep track of how many enquiries you have received for each franchise area. This is extremely useful for your marketing strategy, as it shows you where your advertising is working and where it's not.

We have been working with franchises for over 10 years (in fact, we started out as one!), so we understand the needs of franchise owners and franchisees. Our call management service can be adapted to suit your requirements, so you can make it as minimal or as comprehensive as you need!