The Benefits of Outsourced Call Services

Increasing numbers of companies are choosing outsourcing as an affordable and practical solution to their needs, enabling them to provide high quality services, increase profits and work more efficiently. For many, the term 'outsourcing' sounds a little scary - something that only applies to large companies and involves the loss of jobs - but in reality, outsourcing certain aspects of your business, like call answering, simply means all your staff are able to concentrate on their jobs while your phones are manned and you never miss a call again!

Small and medium-sized businesses can benefit greatly from outsourcing essential services such as call handling and virtual reception services with options to suit every budget from Zoom UK. Smaller businesses put so much pressure on managers and staff to handle every aspect of their work, which often means that your front line is left unmanned. Missed calls and appointments mean missed opportunities and sales, but with a dedicated phone answering service you will have the backup and resources you need at all times. Your business will run far smoother when you have the support of call centre services or a virtual reception desk, allowing you to get on with your work and expanding your company. 

One of the great things about outsourcing your calls to Zoom UK is that our services can grow with your company, or be reduced when you need to cut back. For busy periods, holidays, staff illnesses and marketing drives, we can take on extra responsibilities - or we can offer one-off cover services with the same high level of dedication and professionalism. When you need us, we're here! 

Based in the UK and staffed by highly experienced call handlers, we adapt to your needs and offer a versatile array of outsourced services including:

• call answering
• call centre services
• appointment making
• call diversion
• virtual reception
• brochure and info sending
• recruitment campaigns
• non-geographical numbers
• franchise call management
• holiday cover
• telemarketing

Try our 7-day free trial to see how well our services work with your existing business arrangements. And when you're ready to outsource - we'll be waiting!

Call Centre Services for Small Businesses

Small businesses often struggle through busy periods without the manpower they require, when a simple solution for any budget is a professional call centre service! We understand how hard it is to run a small business - Zoom UK used to be one once... But if you want your company to grow, it's essential to have the resources to cope with your workload - missed calls can lead to lost revenue, angry customers and a poorly-run business.

The best customer service operative is one who is courteous, professional, knowledgeable and calm. Robotic or rushed and noisy customer service departments can be a turn-off for customers, as are automated answering services and the worst of all - an unanswered phone.

A call centre service offers the reliability of a dedicated team of call handlers round the clock, providing faultless support when your phones are busy. Zoom UK's call management services work seamlessly with your operations so that your customers will have no idea that you've outsourced your services!

Setting up a call centre for your small business is easy with Zoom, and can be tailored to meet your requirements and your budget, from call answering to appointment making, virtual reception services to brochure sending.

Call us free on 0800 583 5020 to find out more about call centre services for small businesses and we'll help you to get set up in a matter of minutes. If you're unsure about how call management services might improve your business, you can try Zoom's 7-day free trial to see what a difference professional phone operators can make!

Why Use a Virtual Reception Service?

Sick of missing important business calls? If your company is stretched to its limit and you're struggling to keep on top of customers enquiries, a professional call management service could be a simple and effective answer. 

Virtual reception services offer a professional front to your business 24/7, seamlessly connecting customers to the right person, taking messages, booking appointments and sending out information and brochures as appropriate. Just like an in-house receptionist, Zoom call handlers are able to act as the first port of call for your customer enquiries, customer service, or technical support departments, ensuring that you never miss a call again.

In addition to virtual reception services, we also offer call centre services, telephone answering, non-geographical numbers, franchise call management and temporary holiday cover, along with plenty of little extras that help your business to run smoothly and efficiently. 

Get in touch with us at Zoomuk.co.uk  or call on 0800 583 5020 to speak to one of our Zoom operators and arrange your free 7-day trial to see just how much Zoom can improve your company's customer services.

Business Call Management Lets You Work Smarter, Not Harder...

Wouldn't it be nice to know that no matter how busy you are, your customers will always be able to get through to a professional representative on the phone? A business call management company provides you with reassurance that your customers are being looked after, your projects are being handled efficiently, and you'll never miss a call again. 

Zoom Answer Call has a proposition for you: give us just seven days and we'll show you exactly how our call handling services can boost your business and improve your customer service - you never know, having us on board may even allow you to reduce your working hours! Click here to start your free seven-day trial. 

Our business call management service options include: 

• Telephone answering
• Call diversion
• Message taking
• Appointment booking
• Brochure sending
• Virtual reception
• Call centre services
• Marketing campaigns
• Recruitment drives
• Technical support
• Customer service
• Holiday cover

And because your business is unique, our call management services are tailored to your needs and completely adaptable according to your changing requirements. Try us for a week for free and see for yourself!

Call Answering Cover for the Christmas Holidays

Christmas is on its way and despite being a massively busy time for most businesses, many companies find themselves short staffed as employees take their annual leave to celebrate the holidays. If you or your staff are planning on taking time off over the seasonal period you will need to think about how this will affect your business and the incoming enquiries that will continue to come in while you're off work. Will you be able to pick up the slack if employees are on holiday? Do you have backup in place to cover this busy time? 

The good news is, there's a way to cover the Christmas holidays without having to sacrifice your time off, or limit your employees' holiday time. By hiring temporary cover from a call handling company like Zoom UK, you can be assured that your incoming calls will be answered, your appointments scheduled, your messages noted, and brochures sent out. You can even arrange a virtual reception desk to divert and direct your calls, or opt for full call centre services to handle customer services, technical support, or Christmas marketing campaigns. 

Customers are never impressed by reaching an automated answerphone - they want to get through to a professional representative no matter the time or day. Don't risk losing custom at the busiest time of the year - back up your company reputation with a dedicated call management service over the holiday period and enjoy your time off knowing that your business is in safe hands. For a 7-day free trial with Zoom, visit www.zoomuk.co.uk. 

Keep Your Company Reputation Positive with a Phone Answering Service

Get the edge on your competitors by improving your company reputation. Using a call answering service can dramatically help your business' efficiency and increase your customer retention.

Good customer service is a major factor in repeat business, and is important in both retaining existing customers and acquiring new ones. Maintaining your customer base can be a difficult job when you are unable to provide the time or staff needed to man your customer service department, but that's where a phone answering service or call centre service can make a big difference.

Professional call handling creates a trustworthy and reliable reputation for your business, and enables your customers to find help, support and problem resolution when they need it. No one wants to wait on hold or get through to an automated phone service - what your customers appreciate is a friendly, knowledgeable, personal answer when they call your customer service line, and providing this can really improve your reputation and give you the edge over your competitors.

In the age of social media, customers are not shy about spreading the word about their customer service experiences, whether positive or negative, but they are much more likely to rant online about a bad one. This type of information is then publicly searchable when a new customer is looking into your business, and may sway their decision over whether to use your company or not.

For many customers, decent customer service is more important than low prices, and if you can guarantee your consumers will receive a better customer experience, they may be prepared to spend more with you than at a cheaper competitor. According to one report, companies with a strong customer service base can charge up to 9% more than their competitors, and grow their business twice as fast as the average.

Another pitfall of the digital age is the faceless interaction of e-commerce sites. You must excel in your customer service in order to make your online customers to feel valued, and to build personal relationships within your niche. That means providing efficient and competent call handlers when customers need to get in touch by phone, and a call answering service can ensure this no matter how busy or short-staffed you are.

At Zoom Answer Call, we believe that any and all businesses can be improved with a dedicated customer service department, and a large part of that is providingreliable phone answering services. Let us help your business to thrive and grow, and your reputation to improve, with professional call answering.

Business Call Management and Call Centre Services for Large Companies

Managing your phones is an essential part of running any business, but is especially important for larger companies with numerous departments. Missed calls mean lost sales, irritated customers and a bad reputation, so call centre services might just be the perfect option for your business if you're struggling to keep on top of enquiries and orders.

Zoom UK offers a range of call management services for businesses of all sizes, and our call centre services are ideal for larger businesses to enable you to stay on top of marketing campaigns, incoming orders, technical support, and seeking new leads. With Zoom, you can tailor your call services according to your needs, including:

• Telephone answering
• Virtual reception service
• Call centre services
• Sales and enquiry answering
• Order processing
• Recruitment campaigns
• First-level technical support lines
• Non-geographical numbers (0800, 0845 or 0870)
• Brochure/information sending
• Holiday cover
• Tele-marketing and advertising
• Diary management 

Our Zoom operators work with your staff and your company processes to make your business run more smoothly, wherever and however you need us! Your customers will have no idea that you have outsourced your phone answering but they will certainly notice the ease of doing business with you and the polite and efficient manner of your call handlers!

Providing a high quality phone answering service for your company does a huge amount of benefit to your overall company reputation as well as your day to day performance. For sales, we can process orders and take payment details over the phone using your website facilities; for technical support, our operators are your first point of contact for customers, and will gather the information needed to pass them onto the correct advisor; for marketing and advertising, we can collect information and respond to customers making enquiries, passing this data onto you for your reports; for general support and assistance, virtual receptionists and diary planners can help your operations to run seamlessly - even at your busiest times. 

Try our seven day free trial to see how Zoom Answer Call can improve your business performance and make your work life easier! Call 0800 583 5020 and we'll have you up and running in a few minutes.

Business Phone Answering Dos and Don'ts

The way your business handles its calls can make or break your company. At Zoom Answer Call we offer professional call handling and phone management services that can really make a difference to your sales, your customer retention and your business growth.

Have a look at our dos and don'ts for handling your business calls and see how many you achieve and avoid - and if you're scoring more heavily in the 'don't' department, maybe it's time to give us a call!

Business Call Handling Dos:

• Do answer all your calls as quickly as possible, preferably within the first three rings;
• Do smile when you pick up the phone - it's nice to feel like someone is pleased to receive your call;
• Do introduce yourself and identify your company when you answer;
• Do speak clearly and politely; 
• Do repeat and reiterate details where necessary;
• Do keep accurate records of existing customers and refer to their previous interactions so they know you are on the same page;
• Do take accurate messages and act on them swiftly;
• Do transfer calls to the right person or department as quickly as possible;
• Do go the extra mile - customers really appreciate a call that answers all their queries;
• Do focus on the conversation - if you allow distractions or boredom to cause your mind to wander you'll find yourself in an awkward situation or you'll miss a vital piece of information;
• Do follow up any messages or call backs within one business day;
• Do ask before you put someone on hold - it's the phone equivalent of turning your back on someone;
• Do make sure any answerphones provide basic information that callers might need;
• Do offer a consistent approach to phone answering - each operator should handle calls in the same way and in the same manner. 

Business Call Handling Don'ts:

• Don't allow noise and disruption when answering calls;
• Don't be impatient or brusque - even if you're stressed and busy. If you're finding it hard to politely deal with calls then it's definitely time to call in some professionals to do it for you!
• Don't use slang, overly informal language or 'fillers' such as 'like', 'you know', and 'uh huh';
• Don't use negative language or speak rudely to customers on the phone;
• Don't pretend you know the answer or guess - ALWAYS find out before you give a customer the answer to a question you don't know, even if it means offering to call them back or putting them on hold;
• Don't lose your temper! 
• Don't forget to call customers back if you need to follow up on something;
• Don't keep customers on hold for more than a minute or two, or send them round a neverending cycle of automated button-pressing;
• Don't guess when writing down names and addresses you're not sure how to spell - ask the customer to spell it out for you and make sure it's accurate;
• Don't use a speaker phone - they're hard to hear and sound unprofessional;

Phone answering skills are so important for businesses, whether you're a tiny start up or a multi-national company! Your incoming and outgoing calls are a fundamental part of your customer acquisition and retention, so it's worth making the effort to make your call handling as high quality as possible. If you're finding it difficult to keep on top of your business calls then let us do it for you! Our Zoom operators are experts in customer service and can help your company to run smoothly and efficiently while you get on with managing everything else!

Making Life Easy with Call Management and Virtual Assistance

Zoom Answer Call's phone management services aren't just limited to handling calls - we offer a range of useful services to help your business run smoothly and reduce your workload so you can concentrate on the big ideas!

While our call handlers field enquiries and provide customer services for your customers, we can also act as a virtual reception service for your company, or a personal assistant for you! Tasks might range from organising appointments, booking meetings, reminding you of your scheduled events, managing an online diary, looking after clients and new prospects while you're busy, taking reservations and handling recruitment campaigns.

If your company sends out brochures and samples we can help you to keep on top of requests, especially during busy times or when you're out at meetings or travelling. When customers call for information we can handle their requests according to your specifications, from emails and letters to brochures and promotional content sent by post. All these little extras really help your business to run seamlessly and reduce the amount of day-to-day admin for you and your in-house staff, freeing you up for more specialised work.

For more information on all the little extras we offer alongside our professional call handling services, get in touch with us at 0800 583 5020. As always, our services can be tailored to suit your business and your needs, and we even offer a 7-day free trial so there's no need to take the plunge until you've seen how effective we are at helping your company to thrive.

Franchise Phone Services

Running a franchise or working as a franchisee means ensuring a consistent image for your company and helping customers to find the information they want in their local area quickly and easily. By using a dedicated franchise phone service you can boost customer satisfaction and provide a professional front to individual franchise operators as well as head office and regional areas.

As a franchisor, we can help you by offering a central call centre number which will handle individual enquiries and pass them on to the right franchisee. When you're running a small business you can't afford to miss even one call, but you may not always be able to answer the phone - that's where we come in! Zoom Answer Call handlers ensure that all your calls are answered and directed to appropriate person, or that a message is taken so that the franchisee can call the customer back at a more convenient time. We also use postcode software to allow us to quickly divert general enquiries to the right location. 

Customised reporting allow you to see how many enquiries are coming in each month according to area, so that you can adjust your marketing strategy accordingly and follow up with franchisee progress. For franchisees, a central point of contact is useful to provide your business with a uniform and professional appearance, and you no longer have to worry about missing calls when you're busy with other work responsibilities and family duties.  

We are experts in franchise call handling and have been helping national franchises across the UK grow and develop for ten years. Zoom Answer Call began as a franchise so we know what it takes to be successful and manage the challenges posed by working as a regional arm of a larger business. Give us a call on 0800 583 5020 to get set up today!

Beat 'the Summer Slump' with Call Centre Services

Call centre services can help businesses avoid 'the summer slump' - a period of slow growth as customers and staff take time off for holidays, and sales drop. There's a tendency to accept this phenomenon as a natural dip in productivity but a few minor changes to your business operations during this time can really make a difference to your numbers during the summer months. A call answering service is one of them, re-energising your company and ensuring you don't miss a single enquiry over the summer, keeping momentum and building stronger business contacts so that when September rolls around your company is in the best position to take on competitors.

The summer is the perfect time to refine your lead generation strategy, which is tied into your outgoing and incoming calls. Analyse your enquiries, conversions and customer acquisitions and see where you can streamline and make your business more efficient. Zoom Answer Call's many telephone answering services include: 

• Outsourcing call answering and call centre services - save time and money by letting us handle your enquiries, your phone marketing campaigns, recruitment drives, sales, technical support and customer services;
• Telephone answering and redirecting calls - concentrate on other areas of your business while we man your phones;
• Virtual reception phone services - your customers won't know the difference but we can help your business run smoothly and be the first port of call for enquiries;
• Franchise call answering - provide a professional phone service for customers enquiring into your business, no matter how large and diverse your franchise is.

The summer is also a great time to re-evaluate your marketing strategy, refresh employee training, or re-connect with existing customers via a friendly call, email or letter. If you need help to spruce up your business phone services this summer, get in touch with us at Zoom UK and let our Zoomettes boost your business with a smile. 

Improve Your Business Call Answering Service

Have you taken our telephone tips quiz yet? See how effective your business call answering skills are and find out how to improve them. At Zoom Answer Call we are dedicated to excellent customer service in whatever we do, from virtual reception services to brochure sending, diary management to temporary holiday cover. By outsourcing your phone answering to a professional service you know that every call your business receives will be dealt with in the most effective and polite manner possible. That's why we smile when we answer every single call!

Some of the most important elements of good customer service and phone answering are plain common sense, and come down to responding to each customer in a genuine and helpful way. For example:

• We listen careful to customer enquiries, complaints and orders so that we can pass on the correct information to the appropriate member of staff, and can respond in the most effective manner.
• We are always polite, professional and pleased to receive a call, and you'd be surprised what a difference a pleasant response makes to customers. Compare this calm and collected method to a busy day at your office when no one really has the time or patience to deal with yet another enquiry. We make every single call count.
• We make sure you never miss a call, ensuring that you are able to convert as many sales as possible. And just as importantly, we make sure you are able to deal with negative calls swiftly and appropriately so your reputation remains positive. 
• We are here for you all year round, so there's no need to find extra cover or lose sales during busy periods, or if your employees go on sick leave, maternity leave or holiday. 

If you need a little extra help to get your business running smoothly and efficiently, outsourcing your phone answering is a quick, easy and affordable step to help you on your way. We tailor our call handling packages to suit your company so get in touch to find out how we can help you! You can even try our services for seven days absolutely FREE!

Call us on 0800 583 5020 to speak to a Zoomette today.

Cut the Costs of Employee Sick Days and Holidays

Did you know the average sick day costs employees £75 per employee? Not only that but absent employees mean the rest of your team are under a greater strain and less work is able to be completed. Hiring cover only costs extra, so how do business cut the cost of staff holidays and sick leave?

A simple and effective method of reducing the cost of unavoidable sick days and annual leave is to incorporate a dedicated call answering service into your company's operations. By having a reliable team of call handlers on hand every single day of the year, you won't ever need to worry about missed calls, unmanned reception desks or slow responses to enquiries and orders. You can even opt for extra cover during holidays and busy periods to ensure your business stays on track all year round.

At Zoom Answer Call we are committed to helping businesses big and small make the best of their time and money, providing call handling services, virtual reception desks, call centre services, brochure sending, appointment making and many other valuable services to help you manage your customer services department as efficiently as possible. Outsourcing helps you to free up time and manpower that is essential for the daily running of your business - don't keep your trained employees tied up behind a desk waiting for the phone to ring, leave that to us!

One of the best things about having a call handling service associated with your company is that there is no longer any need to worry about employees taking sick days or holiday at awkward times. With Zoom Answer Call you know that your phones will be covered whenever you need them to be, at no extra cost than usual. Try our FREE 7-day trial for yourself and see how effective and productive phone answering services can be for your company. Call on 0800 583 5020 to speak to one of of expert advisers, or email us at sales@zoomuk.co.uk.

What Makes a Great Call Answering Service?

When you call a business looking for information, to make an order or to submit a complaint, what do you look for from the person who answers your call? Most people would include politeness, competence and speed in their list of positive business call attributes. If you think your call handling isn't as good as it could be, take the time to sit down and make a list of everything you want out of a call answering service and see how your own company fairs.

Recognising what your customers want and need is an essential part of providing the best customer service possible. We can help you to identify the most efficient ways to organise your phone answering service or call centre operations, and our professionally trained call handlers are able to adapt to a variety of different situations and requirements, including:

• Call answering
• Appointment making
• Virtual reception services
• Call centre services
• Call diverting
• Brochure sending
• Customer services
• Franchise call answering
• Diary management
• Holiday/sickness/temporary cover

One of the most effective methods of creating a positive call experience is to really listen to your customers' needs and individual requirements and tailoring your response accordingly. Reading from a script does not cater to every situation and can make you appear robotic or dismissive. Personalising your calls is a great way to make each and every customer feel like their call is valued and their query is being taken seriously. Keep good records of names, times, details and previous interactions so that you can refer to them during future calls. Following up calls with a quick check up can be a fantastic way of going the extra mile, too, and having a dedicated customer support team to respond to complaints and issues as quickly as possible is a definite essential if you want your business reputation to stay golden.

At the core of great call answering, however, is the professionalism of your call handlers. At Zoom Answer Call, our expert call handlers are trained to understand customer emotions and handle them appropriately. We tailor our services to the exact requirements of your company so that we become a seamless addition to your business. Our phone answering services ensure that you never miss a call, never leave a query unanswered and never fail to respond to a complaint. Better customer service means a better reputation, which leads to boosted sales and a higher rate of returning customers!

Get in touch with us at Zoom Answer Call for a FREE 7-day trial of our business call handling services and see for yourself!

Small Businesses - Why You Need a Call Answering Service

Whether you're a start-up or small business, call answering services can help you to run a smooth operation and keep your reputation positive among customers. In fact, telephone answering services may be one of the most important tools you can use as a smaller business, enabling you to compete with larger companies and other local businesses, setting you apart and ensuring that every single customer enjoys great service.

Larger businesses have the benefit of more resources, larger budgets and greater numbers of staff, perhaps even having their own call centre. Small businesses need to work a little harder if they are to respond to each and every enquiry they receive with the same high-quality customer service. If you simply don't have the manpower to cover your phones at all times, respond to queries, send out brochures and stock, make appointments, organise your diary and direct calls to the right person, you will definitely benefit from a call handling service like Zoom UK.

Professional call answering services provide you with a quick response to customer enquiries, 24/7 coverage and customer service, excellent brand representation, as well as little extras like  brochure sending and virtual reception services to help your business run smoothly at all times.

Zoom call handlers answer every call with a smile, providing professional and polite customer service to your clients, taking messages, answering enquiries and passing on calls to the correct staff member. This dedicated service means that your staff are freed up to take on other tasks rather than manning phones, and you can rest assured that your company will be well-represented even if you have staff absences or an increased workload. Our call centre services can even help to boost your sales or carry out promotional campaigns. 

Never miss a call again and allow your small business to hold its own against some of the biggest competitors in your industry - and all you need is a call answering service from Zoom UK! Give us a call today to organise your free seven-day free trial to see for yourself!

Keep Clients Happy and Boost Your ROI with Call Answering Services

A call handling service can be a integral part of your customer service, helping every aspect of your business run smoothly and boost your ROI. Customer services is a never-ending task that requires commitment and a perpetual smile... But it's worth the effort - efficient and effective customer service can keep your clients content and increase your sales, giving you an edge over local, national and global competitors. After all, no one returns to a company they have had a bad experience with, but excellent customer services creates loyal, lifelong clients.

If you think about it, everything in your business comes down to good customer service. Your front-of-house staff and call handlers are the first point of contact for new customers, provide information and support for existing customers as well as dealing with complaints and problems. Your customer service and sales departments are essential to your ROI and can make or break customer relations. There's no point investing in marketing and promotional plans if you don't have the proper resources to deal with your enquiries in an efficient manner.

Customers are fickle, impatient, and can be very vocal when things go wrong. If someone calls you and cannot get through immediately, or is directed to an automated answer service, or if the wrong person picks up and is not able to deal with the enquiry, nine times out of ten, the customer will take their business elsewhere. Missing calls loses you business. Dealing with a call unprofessionally loses you business. Leaving customers lost in a maze of "press 1 for XYZ" automated systems loses you business. On the other hand, having a dedicated call handling department for your customer services ensures that your company is always available, always polite, always knowledgeable and always giving the best service possible.

An easy and affordable way to keep ahead of your competition is to ensure that your customer services department is the best it can be. That means providing a committed in-house team of call handlers, or outsourcing to a professional call answering service like Zoom UK. The benefits of outsourcing include:

• Freeing up employees for other tasks
• Never needing to worry about staff absences, holidays or emergency cover
• Professional call handling whenever you need it
• Diary management and virtual reception services
• Call centre services
• A service so seamless that customers will never know your call handlers aren't in the office with you!
• Brochure sending, appointment making and message taking
• Quick and efficient call handling
• Call directing and diverting to the appropriate department
• No missed calls! No answer phone! No automated system!

Customers really appreciate a human response to their enquiries, and with our brilliantly efficient call handling team, they will also get the highest quality, polite response to each call they make. 

Try our free 7-day trial to see how Zoom UK call handling service can improve your business.

Cut Costs and Boost Customer Satisfaction With Call Centre Services

Choosing a call centre service for your business can help you to reduce costs while improving your customer services. Finding the right call centre for your company's requirements is essential if you want to maximise efficiency and promote the good name of your business.

When looking for a telephone answering service, it's important that the one you choose provides the following attributes:

1. Fantastic customer service with a smile. Your call handlers are the gatekeepers to your business, and are the forefront of your customer service. Everyone who answers a call for your company should do their best to ensure that the customer on the other end of the line is well looked after in the most professional way possible. 

2. Fully trained to handle your specific business. Call centre agents should be able to answer customer enquiries politely, confidently and knowledgeably, or to quickly divert the call to someone who can. At Zoom Answer Call, our call handlers are trained to provide professional responses suitable for each client, and are able to take messages or redirect calls if necessary. 

3. Offer complementary services to optimise your business. At Zoom UK, in addition to call centre services and phone answering, we also provide a virtual reception service, downsizing and outsourcing, diary management, telemarketing, brochure sending, seasonal cover, and franchise call handling services. A varied choice of services help you to streamline your operations with a company that understands your business requirements and your brand.

Call centre services help you to cope with large numbers of incoming enquiries as well as outgoing telemarketing requirements. Professional call handlers are cheerful and polite when they answer a call, offering a positive and efficient response to your customers' needs. At Zoom Answer Call we understand the importance of cutting business costs wherever you can and we offer affordable plans tailored to your individual needs. 

When you have Zoom's call centre services as part of your customer service division, you'll never miss a call again!

Call centre services

Call centres require a high level of professionalism and productivity to perform well. We offer call centre services by diverting your calls to our sales agents in order to help you to increase your leads, stay on top of your enquiries and keep your customers happy! Zoom Answer Call can also assist you with recruitment campaigns, marketing drives, processing orders and providing technical support to your clients. Whatever type of call centre services your business requires, get in touch with Zoom to see how we can help.

For businesses needing additional call handlers for their sales and enquiries, we can ensure that you never miss a call. Working with your existing ordering facility, we can create a process to enable our agents to answer sales enquiries and take orders smoothly and efficiently. All the information we gather will be sent to you via email, text, or fax instantly so that every part of your operation works together in sync.

If it's technical support your customers need, we are able to provide staff to gather information about each client's problem in order to forward the call to the right person. This process helps to save time and ensure that your customers find the help they need without becoming frustrated by long wait times, automated menus or unanswered calls. 

If you need an 0800, 0845 or 0870 number, we can help you to set up an advertising campaign and collect information from each call to provide you with a detailed and customised report for your service.

Get in touch with us for more information on our call centre services or try our 7-day free trial today to find out how Zoom Answer Call can make a difference to your business' efficiency!

Seasonal Phone Answering Cover

Easter is coming, quickly followed by summer - one of the busiest times for employee holidays... Do you have adequate cover for weeks on end when your employees may be taking their holidays one after another? Sometimes it may seem more cost-effective to deal with the temporary loss and try to carry on as normal, but this can be a big mistake when you end up leaving your customer services un-manned and are less able to deal with the influx of enquiries and orders. Hiring temporary staff can be costly and requires forethought, planning and training - time and money that you don't want to spend! So what's the answer?

Professional call answering services can bridge the gap for companies requiring seasonal cover without the need to take on new staff. We can divert your calls automatically so that you never miss a client - our professional Zoomettes will field your calls professionally and efficiently and your customers will never know that you are outsourcing.

We offer:

• call answering services
• reception overflow (virtual receptionists)
• sales agents
• temporary cover for employee holidays, bank holidays, seasonal holidays, employee sickness, maternity leave, and emergencies
• extra call handlers and sales staff for busy periods
• customer service agents
• recruitment and marketing response teams
• brochure sending
• call centre services
• diary management

Let our highly-trained call agents keep your business running smoothly no matter how busy or short-staffed you are! Our flexible holiday cover service is totally flexible and bespoke, and we can have you set up within 10 minutes!

We promise the highest level of customer service along with articulate, well-trained personnel and efficient technology to help your company and your customers. Our ad-hoc service allows you to sign up to our services for life, with short term cover available whenever you need it - whether planned or unexpected!

Get in touch to find out more about our holiday and seasonal phone answering services.

New Year, New Strategy - Time to Outsource Those Phone Calls

As your business heads into another new year are you considering a new strategy to make your company run more efficiently and effectively. We have the solution to how you can make the most of having more time whilst reducing costs. Why not outsource some of your businesses activities such as answering the phone. 

It can be somewhat surprising as to how large a proportion of the working day is taking up in answering telephone calls and it can be a major distraction for your employees. By simply investing in a good Telephone Answering Service your staff can focus more on the high value work which results in making you more profit such as marketing and advertising. You will even find them working more productively in less of the time. 

Research has show that in using a Telephone Answering Service can significantly reduce staff absences and potentially save you as a business up to £75 per employee for each sick day they take off. 

Whether your a small or large business Zoom Answer Call believe that service really is everything, not only for you, but to each and every one of your clients too. We offer a range a flexible service to suit your company's individual needs. From call management and appointment booking, customer service and providing information. With highly trained phone answering personnel - the Zoomettes - each of your calls will be answered with a smile in a polite and friendly manner. 

We can also offer call centre services and virtual receptions. Why not give us a call and we can personalize a service for your requirements today - 0800 583 5020.