Improve Your Business Call Answering Service

Have you taken our telephone tips quiz yet? See how effective your business call answering skills are and find out how to improve them. At Zoom Answer Call we are dedicated to excellent customer service in whatever we do, from virtual reception services to brochure sending, diary management to temporary holiday cover. By outsourcing your phone answering to a professional service you know that every call your business receives will be dealt with in the most effective and polite manner possible. That's why we smile when we answer every single call!

Some of the most important elements of good customer service and phone answering are plain common sense, and come down to responding to each customer in a genuine and helpful way. For example:

• We listen careful to customer enquiries, complaints and orders so that we can pass on the correct information to the appropriate member of staff, and can respond in the most effective manner.
• We are always polite, professional and pleased to receive a call, and you'd be surprised what a difference a pleasant response makes to customers. Compare this calm and collected method to a busy day at your office when no one really has the time or patience to deal with yet another enquiry. We make every single call count.
• We make sure you never miss a call, ensuring that you are able to convert as many sales as possible. And just as importantly, we make sure you are able to deal with negative calls swiftly and appropriately so your reputation remains positive. 
• We are here for you all year round, so there's no need to find extra cover or lose sales during busy periods, or if your employees go on sick leave, maternity leave or holiday. 

If you need a little extra help to get your business running smoothly and efficiently, outsourcing your phone answering is a quick, easy and affordable step to help you on your way. We tailor our call handling packages to suit your company so get in touch to find out how we can help you! You can even try our services for seven days absolutely FREE!

Call us on 0800 583 5020 to speak to a Zoomette today.