Personalising Your Business Calls

Personalising your business calls with a dedicated call answering service is a great way to boost your customer experience and your company reputation. Here's how:

• Go the extra mile. Make sure your customers can get hold of you whenever they need to. If you can't man the phones 24/7 that's OK - that's what Zoom Answer Call is for! A telephone answering service means that you'll never miss a call again. And our call agents can do more than just answer the phone, we can direct your calls, take messages, send out brochures, book appointments, provide information and customer service, and even act as a virtual reception for your business. 
• Use customer information to help streamline your call. Bring up existing customer details as quickly as possible in order to anticipate and facilitate their needs. Refer back to previous calls and queries so they know you are up to date with their business history - this builds trust and confidence in your business. If you're speaking to a new customer, take down the information you need to help them as fast as you can; no one wants to answer endless questions when they call with a simple query.
• Smile when you answer the phone! Our Zoom UK call handlers answer every call with a genuine smile - you'd be surprised what a difference it makes! Offering pleasant, polite service costs absolutely nothing but can improve your customer service and let your customers know that you care about their custom.
• Make your customer service approach consistent across all aspects of your company, from phone calls to emails to doing business in person. Define your goals for a positive customer experience and train and educate staff to handle a variety of different customer situations. Zoom call answering agents will adhere to your customer service requirements to the letter and ensure that we are coherent with your business personality.
• Ask your customers what you can do to make their experience even better. It's all very well robotically saying, "Is there anything else I can do for you?" but do you mean it? Can you go above and beyond and offer extras and random acts of kindness to make your customers' day? Sometimes the best way to dissolve a negative situation is to ask what you could have done better, or what you can do to make things right. You could even turn a complaint into a glowing reference.

For help with tailoring your call answering service to reap the most benefit for your company, get in touch with us at Zoom Answer Call and our experts will help you to create a bespoke package for your business.