What Makes a Great Call Answering Service?

When you call a business looking for information, to make an order or to submit a complaint, what do you look for from the person who answers your call? Most people would include politeness, competence and speed in their list of positive business call attributes. If you think your call handling isn't as good as it could be, take the time to sit down and make a list of everything you want out of a call answering service and see how your own company fairs.

Recognising what your customers want and need is an essential part of providing the best customer service possible. We can help you to identify the most efficient ways to organise your phone answering service or call centre operations, and our professionally trained call handlers are able to adapt to a variety of different situations and requirements, including:

• Call answering
• Appointment making
• Virtual reception services
• Call centre services
• Call diverting
• Brochure sending
• Customer services
• Franchise call answering
• Diary management
• Holiday/sickness/temporary cover

One of the most effective methods of creating a positive call experience is to really listen to your customers' needs and individual requirements and tailoring your response accordingly. Reading from a script does not cater to every situation and can make you appear robotic or dismissive. Personalising your calls is a great way to make each and every customer feel like their call is valued and their query is being taken seriously. Keep good records of names, times, details and previous interactions so that you can refer to them during future calls. Following up calls with a quick check up can be a fantastic way of going the extra mile, too, and having a dedicated customer support team to respond to complaints and issues as quickly as possible is a definite essential if you want your business reputation to stay golden.

At the core of great call answering, however, is the professionalism of your call handlers. At Zoom Answer Call, our expert call handlers are trained to understand customer emotions and handle them appropriately. We tailor our services to the exact requirements of your company so that we become a seamless addition to your business. Our phone answering services ensure that you never miss a call, never leave a query unanswered and never fail to respond to a complaint. Better customer service means a better reputation, which leads to boosted sales and a higher rate of returning customers!

Get in touch with us at Zoom Answer Call for a FREE 7-day trial of our business call handling services and see for yourself!