Franchise Phone Services

Running a franchise or working as a franchisee means ensuring a consistent image for your company and helping customers to find the information they want in their local area quickly and easily. By using a dedicated franchise phone service you can boost customer satisfaction and provide a professional front to individual franchise operators as well as head office and regional areas.

As a franchisor, we can help you by offering a central call centre number which will handle individual enquiries and pass them on to the right franchisee. When you're running a small business you can't afford to miss even one call, but you may not always be able to answer the phone - that's where we come in! Zoom Answer Call handlers ensure that all your calls are answered and directed to appropriate person, or that a message is taken so that the franchisee can call the customer back at a more convenient time. We also use postcode software to allow us to quickly divert general enquiries to the right location. 

Customised reporting allow you to see how many enquiries are coming in each month according to area, so that you can adjust your marketing strategy accordingly and follow up with franchisee progress. For franchisees, a central point of contact is useful to provide your business with a uniform and professional appearance, and you no longer have to worry about missing calls when you're busy with other work responsibilities and family duties.  

We are experts in franchise call handling and have been helping national franchises across the UK grow and develop for ten years. Zoom Answer Call began as a franchise so we know what it takes to be successful and manage the challenges posed by working as a regional arm of a larger business. Give us a call on 0800 583 5020 to get set up today!