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Everyday, we continuously hear about how times are getting tougher and tougher, and how stress levels are now a record high. 

“Work smarter, not harder” Here at Zoom, we believe that a stable and resourceful environment helps develop a brilliant work ethic, which is exactly what our services aim to do, achieve and accomplish. 

Being stressed will essentially develop into more stress. Many people believe that if you consistently keep on working, things will get completed eventually down the end of the line. This is somewhat true, however there’s a point of when enough work is enough, and there’s not much point in continuous hard work if the work that’s being produced lacks in quality. 

At Zoom, we take a smarter approach. We can reduce your work load by a sufficient amount, and keep your clients and customers happy, and happy customers mean better business, easing your stress levels, which is why Zoom have taken a new direction into answering and managing phone calls. 

If you’re away on business, travelling or just out of the office, our Zoomette’s will answer calls in your business’s name, as well as transferring calls directly to you as if you’re right in the office. You can be assured that we’ll always represent your business’s name to the highest standards. 

We act as a virtual receptionist for your company. We’ll be the first point of contact, meaning that calls won’t be passed on time and time again, infuriating you, and your clients. 

Times may be getting stressful, but we’re here to help and support you, and your company calls, leaving you with one less thing to stress about. 

We answer calls with a BIG difference

Answering a telephone call is now a natural occurrence of everyday life, we don’t even think twice about doing it, and this is acceptable when we’re answering calls for personal reasons, but from a business point of view, it’s important to know how to handle and answer your clients’ calls correctly, efficiently and professionally.

A phone call can make or break a business. It’s obvious that if someone experiences a rude and upsetting phone call, they’ll probably want nothing to do with the person, along with the business that they’re associated with. Word of mouth spreads faster than wild fire, and one bad phone call can seriously hurt you and your business’ reputation. 

Here at Zoom, we know all the Do’s and Don’ts when it comes down to telephone mannerisms. It’s important to remember that first impressions always count, and the only aspect the other person over the phone has to go on is your voice. Believe it or not, it’s easy to tell the difference from someone who answers a call with a smile, than compared to someone who doesn’t. You can be assured that our Zoomettes will always answer your businesses calls with a big happy glorious smile. 

We’ll always answer calls as if we’re based right in your office, and if we can’t give the user the answer then and there, we’ll never say “We don’t know” we’ll always pass the enquiry on directly to you or the appropriate person.   

Here at Zoom, we strongly believe that customer service is one of the most important factors for a business. We always work in a professional and effective manner, helping to ensure your business develops as strongly as it possibly can.   

Please Don’t Leave A Message After The Tone

We’ve all heard that recognisable beep when we can’t get through to the person we’re trying to get hold of. We’re then forced to decide whether to leave a brief message, or have faith that they’ll return the call. 

Having an answer phone system in place is great for personal use, but from a business perspective, it’s not ideal and can actually leave you more unorganised than you intended to become. Having an answering machine service in place gives off the impression that you’re not a well established company, and only having a ten-second voice message isn’t great for putting disgruntled customers at ease. If you become unavailable for a long period of time, you could get hundreds of missed calls and messages from potential clients and business opportunities. Not only does this come across as unprofessional from the clients point of view, but you now have to sift through all those messages and missed calls, and attempt to work out who’s who, therefore also increasing the chance of taking down the clients’  details incorrectly. In some cases, people tend not to even leave a message; they just don’t believe it’s an effective way of communication.

Here at Zoom, we can ensure that none of these familiar answering machine issues will occur if our systems and services are put into place. If you find that you do become unavailable to take calls, your clients will be directed straight to one of our fully trained service representatives, who will answer your client’s call with a big difference; a smile. We will then immediately send across the enquiry or message straight to the appropriate person, along with a daily report via email or fax, allowing you to keep track of the day’s enquiries. 

We believe that customer service is of the most important aspects for a company. Call us on 0800 583 5020 to find out more about how we can help you.

How a Call Handling Service Can Help SMEs to Grow

For small and medium enterprises (SMEs), competition can be tough. Start-ups and established businesses alike can struggle to grow when resources and staff are stretched to their limit. The elements that usually distinguish growing companies from others are: the ability to work around the clock and offering exceptional customer service. With the prevalence of online business and marketing, there's no such thing as 9 to 5 working hours any more, and if you are unable to provide customers with 24/7 availability then you may find it difficult to keep up with your competitors and larger companies. But there's a simple solution that any SME can afford and easily integrate into their existing operations: outsourced business call answering. 

Call handling services provide a high standard of customer service round the clock, enabling your company to offer a dedicated point of contact and ensuring that clients and customers always reach a professional representative when they call. Missed calls are missed opportunities and, as a small business, every opportunity is valuable. A staggering 94% of new customers whose calls are unanswered will seek their business elsewhere so every single call counts!

Most SMEs can afford a receptionist to divert calls to the appropriate person, or implement an automated answering service to cope with calls when they're out of the office, but neither of these solutions covers every base. Receptionists cannot catch every call, day and night, while automated services are often irritating and off-putting for a customer in urgent need to speak to an advisor. By providing your customers with a quick and professional customer service, you will acquire new clients, retain existing clients and boost your company reputation, allowing your business to grow. 

Call handling services are cost-effective and efficient, offering a wide variety of options that can be tailored to your business requirements, including:

• phone answering
• virtual receptionists
• call centre services
• call diversion
• appointment making
• message taking
• customer service
• technical support
• brochure/information sending
• franchise call management
• holiday/illness cover
• telemarketing
• recruitment drives
• non-geographical numbers (0800, 0870, 0845)

Professional business call answering ensures that each and every caller receives the best customer service possible and gives the impression of a larger company. With the rise of social media and smart phones, customers expect businesses to be accessible and quick to respond - don't be left behind, make the most of your SME's resources and outsource your call management to Zoom UK. Try our 7-day free trial and see how much we can help your company!

Easter Call Answering Services

In need of extra cover over the Easter period? Our professional call handlers are available to cover busy periods of the business year and pick up the slack when your employees are on holiday. Try our 7-Day Free Trial to see for yourself!

"Work smarter... not harder!"

Why work twice as hard when you could outsource to our expert Zoomettes who can help you to stay efficient and on track. Having a professional call answering service can improve your customer service, your reputation, boost sales and ensure that you never miss a call - even at the busiest times of the year!

Our FREE trial allows you to test run our services for a week with no obligation. At the end of the week we will report back to you with a detailed breakdown of the estimated cost of a bespoke service for your needs. You can be on line in minutes by simply giving us a call on 0800 583 5020.

If you're anticipating the need for a little extra help this Easter, summer, or any time when staff are stretched to their limits, use Zoom Answer Call to help you stay on top of your enquiries and provide an ever-professional point of contact for your customers.

Improving Your Customer Service - Part 3

At Zoom Answer Call, customer service is one of our greatest strengths - we believe that your customers build your business, and it's important to treat each one as well as possible. If you need professional assistance to help boost your customer service department, our call answering services can help! Or if you're simply in need of a few pointers and tips to raise your customer service game a little, then read on... (You can also read part 1 and part 2 of our customer service series for more advice.)

1. Say "yes" whenever you can. This means finding a way to help your customers no matter what. If you can't do exactly as they ask, then offer a suitable alternative or compensation - the fact that you've tried to accommodate their request will serve as a big positive for your customer service reputation.
2. Know when and how to apologise. Sometimes things go wrong - everyone can understand that, and even the grouchiest customer can be appeased if you handle it the right way. Apologise, admit your error and - most importantly - deal with the consequences professionally and quickly.
3. Make things easy for your customers. This includes finding information, organisational systems, transactions, enquiries, returns and complaints. If your customers can't get hold of you, or become confused and frustrated trying to negotiate your system, website or customer service line, they will either become angry or simply give up. Keep a reliable human element in your business and make sure there's always help at hand for your customers. This may mean implementing a phone answering service to ensure that there is always someone professional and knowledgeable at the end of the phone.
4. Go above and beyond. How can you improve on your competition and give customers more? How can you offer a better and more reliable service? How can you surprise and delight your customers? A big part of this can come down to customer service - customers like feeling like they are valued and respected on an individual basis. Take the time to show your appreciation. Ask if there's anything else you can do. 
5. Train your employees well and include them in the daily workings and development of your customer services. Having happy and knowledgeable employees means that they will pass these benefits onto your customers. Show them the importance of your customer service department and work together to find ways of improving it.

We hope these tips have been of help to you and your business in improving your customer services. If you need practical help with customer service management, call answering services, a virtual reception,  seasonal cover and more, get in touch with us at Zoom Answer Call.

Annoying Voicemails? Not with a Zoomette on board!

There's nothing more annoying for a customer or a potential customer being left hanging on the other end of the line whilst the phone rings and rings eventually going to a cold automated voice mail service. When it comes to telephone manners first impressions count on the phone just as much as they do in a face to face situation. By using Zoom's answering call service you never need worry about the possibility of not getting to the phone in time or the danger of losing a customer because they preferred not to leave a voice message.

Our professional team of Zoomettes are your very own virtualreceptionists and will answer your calls efficiently, courteously and with a smile, leaving you to concentrate on other areas of the business. We offer a flexible cost-effective service that is there when you need it, whether you require your calls to be answered day and night or during standard business hours, having a phone answering service shows that you care in a world where time is valuable. Why not give us a try with our free 7 day no obligation trial and discover a whole new way of phone answering – get in touch on 0800 583 5020.