We answer calls with a BIG difference

Answering a telephone call is now a natural occurrence of everyday life, we don’t even think twice about doing it, and this is acceptable when we’re answering calls for personal reasons, but from a business point of view, it’s important to know how to handle and answer your clients’ calls correctly, efficiently and professionally.

A phone call can make or break a business. It’s obvious that if someone experiences a rude and upsetting phone call, they’ll probably want nothing to do with the person, along with the business that they’re associated with. Word of mouth spreads faster than wild fire, and one bad phone call can seriously hurt you and your business’ reputation. 

Here at Zoom, we know all the Do’s and Don’ts when it comes down to telephone mannerisms. It’s important to remember that first impressions always count, and the only aspect the other person over the phone has to go on is your voice. Believe it or not, it’s easy to tell the difference from someone who answers a call with a smile, than compared to someone who doesn’t. You can be assured that our Zoomettes will always answer your businesses calls with a big happy glorious smile. 

We’ll always answer calls as if we’re based right in your office, and if we can’t give the user the answer then and there, we’ll never say “We don’t know” we’ll always pass the enquiry on directly to you or the appropriate person.   

Here at Zoom, we strongly believe that customer service is one of the most important factors for a business. We always work in a professional and effective manner, helping to ensure your business develops as strongly as it possibly can.