We’ve all heard that recognisable beep when we can’t get through to the person we’re trying to get hold of. We’re then forced to decide whether to leave a brief message, or have faith that they’ll return the call.
Having an answer phone system in place is great for personal use, but from a business perspective, it’s not ideal and can actually leave you more unorganised than you intended to become. Having an answering machine service in place gives off the impression that you’re not a well established company, and only having a ten-second voice message isn’t great for putting disgruntled customers at ease. If you become unavailable for a long period of time, you could get hundreds of missed calls and messages from potential clients and business opportunities. Not only does this come across as unprofessional from the clients point of view, but you now have to sift through all those messages and missed calls, and attempt to work out who’s who, therefore also increasing the chance of taking down the clients’ details incorrectly. In some cases, people tend not to even leave a message; they just don’t believe it’s an effective way of communication.
Here at Zoom, we can ensure that none of these familiar answering machine issues will occur if our systems and services are put into place. If you find that you do become unavailable to take calls, your clients will be directed straight to one of our fully trained service representatives, who will answer your client’s call with a big difference; a smile. We will then immediately send across the enquiry or message straight to the appropriate person, along with a daily report via email or fax, allowing you to keep track of the day’s enquiries.
We believe that customer service is of the most important aspects for a company. Call us on 0800 583 5020 to find out more about how we can help you.
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