The benefits of a telephone answering service company

Businesses of all sizes appreciate flexibility when it comes to their call handling. A company’s telephone answering service speaks volumes about them. It is one of the first opportunities a company has to present a professional image to the outside world.

A quality telephone answering service needs to be prompt, answering all calls within a few rings, even when the reception is busy; it needs to be professional, answering with the name of the company; and it needs to be friendly and helpful, with the receptionist asking how they may direct the call and quickly and effectively putting the caller through. Should the requested person at the company not be available, an accurate message taking service should be in place so that the caller receives a call-back.

All this may seem obvious, many of us have been put on hold for too long or have been put through to the wrong person or have never had a call back. Unfortunately this is a basic customer service that many companies still get wrong.

By employing a company such as Zoom to run a virtual reception service and act as your first point of contact, answering promptly with your company name, you will not have these problems ever again. Zoom can also transfer messages via email, SMS or fax instantly to the relevant person.

The Crucial Moment - First Contact

A company’s call answering skills tells you a lot about the level of customer service they offer. When you think about it, that isn’t surprising as a telephone call is often the first point of contact with a business and that first contact sets the tone for the whole business relationship.

The way you answer the telephone tells someone how much you value their business, and what sort of company you are. If you or your receptionists answer the telephone grumpily and are generally unhelpful or uncommunicative, that reflects negatively on the company as a whole. While you may get away with it on subsequent calls, that first call is a crucial factor in determining whether or not you close the deal with that caller.

Using a telephone answering service like Zoom UK ensures that every call is answered politely and with a friendly voice. No caller needs to hear an engaged tone or go to voicemail, so you need never miss out on a potential deal or upset a current client.