No, they're not really related, but it's Easter and we love chocolate, so this blog will be about both! While many companies will be preparing to close up shop this evening, we don't stop. Our Zoomettes will be there over the bank holiday weekend to provide our call answering services for our clients. Naturally, we will be our happy, friendly selves, always answering the phone with a smile, but we don't want to miss out on the chocolate eggs!
If you are one of our clients, we already know that when it comes to call answering services, you prefer the human touch, along with the exceptional customer service and telephone answering skills that all the members of our team possess. However, we don't know what easter eggs you prefer! If you have time for a bit of fun this weekend, post a comment telling us what your favourite easter chocolate treat is.
A few of the teams' favourites are; creme eggs (always a winner, but there are those who prefer the mini creme eggs to the standard variety), mini eggs, the eternal battle between the milk chocolate, white chocolate and dark chocolate fans, and my personal favourite is the posh Hotel Chocolat variety!
However you celebrate it, with or without chocolate, Happy Easter from all the Zoomettes!
Showing posts with label holidays. Show all posts
Showing posts with label holidays. Show all posts
Thursday, 5 April 2012
Wednesday, 28 March 2012
Planning For The Holidays
In some ways, Easter has a lot in common with Christmas. It is the only other time of year that we get two bank holidays in a row (royal weddings aside!), and as it coincides with the school holidays, it is a time that many people want to book off from work. Careful planning as an employer is needed to ensure you have sufficient staff to cover your needs, but why not consider using a call answering service such as Zoom for those services that don't require a high level of technical, industry level knowledge? That's not to say that our Zoomettes won't know anything about your industry - all our operators receive client-specific training to prepare them to answer your calls. You can even come and help train them at our Cambridge office!
Why not plan ahead for staff absences, or even let a few more people have a break than usual, and let our Zoomettes fill the gap. We cover all bank holidays, as well as offering our service 24 hours a day, 7 days a week under our "24 Hour Live" service. Alternatively, if your business shuts at the weekend and bank holidays, you may still have staff taking holidays over Easter, and are welcome to make the most of our "Business Hours" service from Monday to Friday, 8.45am to 6pm. Don't worry, there's still old fashioned voicemail to cover the out of hours times!
Why not plan ahead for staff absences, or even let a few more people have a break than usual, and let our Zoomettes fill the gap. We cover all bank holidays, as well as offering our service 24 hours a day, 7 days a week under our "24 Hour Live" service. Alternatively, if your business shuts at the weekend and bank holidays, you may still have staff taking holidays over Easter, and are welcome to make the most of our "Business Hours" service from Monday to Friday, 8.45am to 6pm. Don't worry, there's still old fashioned voicemail to cover the out of hours times!
Sunday, 18 March 2012
Calls We Can't Help With
Here at Zoom, we are experts in call answering. Our Zoomettes have the skills to take hundreds of phone calls a day, and still be happy and smiley for each one. Our message taking abilities are second to none. However, there are things we can't do for you, as much as we'd like to help.
Certain holidays, such as today, Mothering Sunday, throw into the light that which we can't do. We can take a message from your mother and send it on to you via text or email, or however you want. We can smile when we talk to her and remain friendly. But we can't make sure you call her back, or wish her Happy Mother's Day! This is why it's a team effort; we take the calls, divert them to you when we can, or take messages, and then you call them back. On most days of the year, your mother is probably more patient than your clients, but on Mother's Day, a missed call could put you in her bad books!
Our customer service skills are an area we are rightly proud of, so we will always remain professional, but if we are having to take messages from people for you, whether it's your mother or an important client, it is important that you do your part and call them back. We like to think we are good at dealing with angry customers, but there is no need for them to be angry just because they haven't been called back! Check out the telephone tips section on our website if you need any tips in making or taking phone calls. And make sure you call your mum...because what's worse than an angry customer? An angry mum!
Certain holidays, such as today, Mothering Sunday, throw into the light that which we can't do. We can take a message from your mother and send it on to you via text or email, or however you want. We can smile when we talk to her and remain friendly. But we can't make sure you call her back, or wish her Happy Mother's Day! This is why it's a team effort; we take the calls, divert them to you when we can, or take messages, and then you call them back. On most days of the year, your mother is probably more patient than your clients, but on Mother's Day, a missed call could put you in her bad books!
Our customer service skills are an area we are rightly proud of, so we will always remain professional, but if we are having to take messages from people for you, whether it's your mother or an important client, it is important that you do your part and call them back. We like to think we are good at dealing with angry customers, but there is no need for them to be angry just because they haven't been called back! Check out the telephone tips section on our website if you need any tips in making or taking phone calls. And make sure you call your mum...because what's worse than an angry customer? An angry mum!
Tuesday, 7 February 2012
How Do You Handle Snow Days?
It's snowed! A source of excitement to young and old alike, snow can also be a cause for big problems for businesses. When staff and deliveries can't get to where they need to be on time, business can end up stopping altogether. Now, here at Zoom we can't do much about any deliveries that you need to get in or out, but staff not making it into the office? That, we may be able to help with!
We offer the ability to sign up to our call answering services as an ad hoc service. You become a member for life and can use the Zoomettes as short term cover whenever you need to. That includes snow days as well as illnesses, emergencies, bank holidays or even just those extra busy times. We can even route certain calls to any number you like, so even if you're stuck at home, you can still speak to important clients as if you were in the office.
We know you can't plan for the unexpected, so we don't need you to predict the weather or anticipate staff illnesses, all you need to do is give us a call and our telephone answering service can be on line in as little as 10 minutes.
We offer the ability to sign up to our call answering services as an ad hoc service. You become a member for life and can use the Zoomettes as short term cover whenever you need to. That includes snow days as well as illnesses, emergencies, bank holidays or even just those extra busy times. We can even route certain calls to any number you like, so even if you're stuck at home, you can still speak to important clients as if you were in the office.
We know you can't plan for the unexpected, so we don't need you to predict the weather or anticipate staff illnesses, all you need to do is give us a call and our telephone answering service can be on line in as little as 10 minutes.
Friday, 30 December 2011
Expanding Your Business In 2012?
Firstly, everyone at Zoom hopes you had a fantastic Christmas, and are ready to bring in the New Year tomorrow night. As a business owner, you will have already been making plans for 2012. We think you should consider using our call answering services to help your business expand in the new year.
Your time is best spent on the work your business does for its clients, and on growing your business, whether that's through networking or meetings with clients. Answering the phone, on the other hand, is not something that needs to be done by you personally, and by outsourcing to a telephone answering service like Zoom, you are freed up to do all the things that do need you. With our personal service, and highly trained team, your clients will never notice the difference. And you won't have to deal with any more annoying sales calls!
Zoom's Virtual Reception service is another option which enhances the image of your business and allows your calls to be put through to the right person, just as an in-house receptionist would. Even when you're out of the office, your clients' calls can be put through to you, as if you were still in the office, truly allowing you to get on with expanding your business without your current clients suffering.
Your time is best spent on the work your business does for its clients, and on growing your business, whether that's through networking or meetings with clients. Answering the phone, on the other hand, is not something that needs to be done by you personally, and by outsourcing to a telephone answering service like Zoom, you are freed up to do all the things that do need you. With our personal service, and highly trained team, your clients will never notice the difference. And you won't have to deal with any more annoying sales calls!
Zoom's Virtual Reception service is another option which enhances the image of your business and allows your calls to be put through to the right person, just as an in-house receptionist would. Even when you're out of the office, your clients' calls can be put through to you, as if you were still in the office, truly allowing you to get on with expanding your business without your current clients suffering.
Thursday, 15 December 2011
Winter - The Perfect Time To Use A Call Answering Service
We all know that as well as a feeling of winding things down and taking things easy, Winter brings with it a host of illnesses. Not many offices escape cold season without one or two staff absences due to illness. And with the Christmas festivities and the bank holidays, many of the working days that are left will be cut short with Christmas celebrations. While the party atmosphere means a happy workforce, it can also lead to staff being slightly more relaxed than usual. A call answering service can help fill the gaps in this busy time period.
As far as the staff are concerned, business may be winding down for the end of the year, but actually, most businesses will still have the same workload. Unfortunately the bank holidays, Christmas parties and staff illnesses mean there are less people available to do that work in less time! By outsourcing your telephone reception or your call centre services, you can make the most of the time you do have available.
Zoom offers an ad hoc service so that you can use our telephone answering service whenever you need it to cover staff illnesses, holidays or bank holidays. We can even cover your phones over the Christmas period if your business closes down. No matter how unexpected, the Zoomettes will be there to help!
As far as the staff are concerned, business may be winding down for the end of the year, but actually, most businesses will still have the same workload. Unfortunately the bank holidays, Christmas parties and staff illnesses mean there are less people available to do that work in less time! By outsourcing your telephone reception or your call centre services, you can make the most of the time you do have available.
Zoom offers an ad hoc service so that you can use our telephone answering service whenever you need it to cover staff illnesses, holidays or bank holidays. We can even cover your phones over the Christmas period if your business closes down. No matter how unexpected, the Zoomettes will be there to help!
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