Here at Zoom, we are experts in call answering. Our Zoomettes have the skills to take hundreds of phone calls a day, and still be happy and smiley for each one. Our message taking abilities are second to none. However, there are things we can't do for you, as much as we'd like to help.
Certain holidays, such as today, Mothering Sunday, throw into the light that which we can't do. We can take a message from your mother and send it on to you via text or email, or however you want. We can smile when we talk to her and remain friendly. But we can't make sure you call her back, or wish her Happy Mother's Day! This is why it's a team effort; we take the calls, divert them to you when we can, or take messages, and then you call them back. On most days of the year, your mother is probably more patient than your clients, but on Mother's Day, a missed call could put you in her bad books!
Our customer service skills are an area we are rightly proud of, so we will always remain professional, but if we are having to take messages from people for you, whether it's your mother or an important client, it is important that you do your part and call them back. We like to think we are good at dealing with angry customers, but there is no need for them to be angry just because they haven't been called back! Check out the telephone tips section on our website if you need any tips in making or taking phone calls. And make sure you call your mum...because what's worse than an angry customer? An angry mum!
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