Improving Your Customer Service - Part 2

Does your company's customer service need a boost? At Zoom Answer Call, customer service is our first priority and we strive to improve the customer experience for every business we work with. If you need a few pointers on how to raise your reputation and polish your customer service skills, you'll find some tips below. You can also read part 1 of our customer service series here.

1. The moment you pick up the phone or are approached by a customer on the shop floor, give them your undivided attention. Distraction and preoccupation are the enemies of good customer service! Your customers need to feel as though they are genuinely being listened do, and you need to pay attention so that you are clear about their enquiry or problem and can help them appropriately and effectively. If you are unable to set aside time for this kind of focus, consider employing a phone answering service to do it for you. 
2. Anticipate potential problems or additional needs. Communicate with your customers during and after sales to find out if there's anything else they would have liked from their interaction with you, or if there are any follow-ups you should be carrying out. Anticipating what your customers want from the overall experience with your business helps you to provide a better service, boost your reputation and reduce complaints.
3. Treat customers as individuals. Ask for their name and use it. Always make a note of any information they give you so that you can refer to it later and show them that you have been listening and taking in what they're saying. One size does not fit all in customer service - what one customer is happy with, another may find insultingly lacking. Determine how best to resolve an issue on an individual basis and tailor your customer services to each customer you deal with.
4. Be sincere. There's nothing worse than knowing that someone who is supposedly trying to help you is being fake. Customers value sincerity and a genuine effort to make them happy. Even if you can't fix their problem, approaching it from a sincere and apologetic starting point can pave the way for a positive interaction. Our Zoomettes are trained to answer each call with a smile and handle every enquiry with professionalism and genuine care.
5. Say "thank you". Remember that your customers are what keep you in business! Thank them for their time, their business and their enquiries. Customers remember bad customer service and they remember excellent customer service - make sure you're on the right side of that coin!

For more tips and tricks to boost your customer services, keep watching our blog for part 3 - coming soon. For customer service management and call answering services, Zoom Answer Call can help you to ensure your customer services is always of the highest quality and professionalism.