Temporary Cover With Zoom

Sometimes things happen that no one can predict or plan for, but that doesn't mean your business should suffer. Short staffed companies can really struggle to keep running and businesses hit by not enough team members can find themselves getting into trouble. With Zoom, you can use our service to help cover for those times when there aren't enough hands on deck. 

Sign on to our ad-hoc back up service for complete reassurance that whenever emergencies arise, the phones will always be manned by professional, polite members of our team who will answer and handle calls as if they were an employee of your business. Calls can be transferred seamlessly to the appropriate member of your team or yourself, or messages can be taken and emailed, text or faxed over if the person is not available. 

You can also use our service as a back up for busy periods, such as particularly busy periods, Christmas shut downs and bank holidays. Setting up with us is easy and fast, you don't need any additional equipment and we can tailor our service to exactly what you need. 

We not only answer calls, but we also can manage the response from your recruitment or marketing campaign and can act as your call centre, taking any information you require from callers and sending it to you, for example. We are extremely flexible, so you can tell us exactly what you want us to do with callers and their information, providing an extension of your business. Simply call us on 0800 583 5020 to see how extensively we can help you. 

The Way We Work...

We operate a 24 hour live phone answering service, so there is always a real person answering your customers 7 days a week, including bank holidays. 

We don't tie our clients into a contract. All we ask is for 30 days notice to cancel your service, but we find that our customers stay with us because they want to, not because they have to! We have helped many small businesses clinch those business deals by answering calls professionally and politely, giving the impression of a much larger organisation. So even if you're a one man company, we can really enhance your image and get that business coming in thick and fast! 

When we take your messages, we send them instantly via your preferred method, be that email, SMS, fax or you can even call us regularly throughout the day to pick up your messages. You will also receive a free report at the end of each day via email, with all your calls logged, dated and time stamped so you are always in control and can keep track of every phone call coming in. 

We pride ourselves in making sure that your customer's do not detect that they are talking to a third-party. We make sure that we apologise if their call is unable to be taken by the person they are after and can even call the customer back to update them of progress or confirm appointments. We really strive to provide the highest quality service possible to ensure the smooth running of your business. 

Zoom: Saving you money

Here at Zoom, we strongly believe our professional service is second to none, but what is more important to our customers is the fact we save them money. 

By freeing up your staff and yourself, you save the company time and time is always money. That time you save in outsourcing your calls, means you and your team will have more time to spend on high value work that is the key to the business. Answering the phones is a distraction that your staff don't need, answering calls for other people unwanted sales calls, for example, really slows down their progress on important projects and work that is central to the function of your business. Take away the distractions and let them focus on really promoting the business and dealing with the core activities and you'll be amazed how much more productive they become in less of the time! 

Having your calls answered professionally for you by a trusted Telephone Answering Service can drastically reduce costs when it comes to staff absence and sick days, in fact, in can save businesses up to £75 per employee per sick day, according to research. 

Our Zoomettes are dedicated to providing the highest level of customer service in the industry; they are well trained, articulate and equipped with the latest technology, to make sure your business runs smoothly and customers are dealt with professionally and politely.