The Virtual Receptionist

Here at Zoom, we're proud to offer a service that is second to none. We can help small businesses improve their customer relations, offering a professional receptionist service to answer all your calls. We can be the reliable first point of contact, meaning your calls are dealt with promptly and efficiently, instead of leaving them bouncing around the office phones or being passed from person to person. We can seamlessly transfer the calls to you in any location worldwide, giving the impression that you are in the office, wherever you are in the world. When we answer your calls, we answer them politely, promptly and using your company name, meaning we represent your company to the highest standard. Just as an in-house receptionist would, we transfer your calls to the right person and can manage contact information for all your employees, no matter how big or small the company. We can also instantly fax, SMS or email the right person depending on your preference. No more delayed answering times or callers giving in and hanging up, we answer all you calls just like an in-house company receptionist would!

Zoom- Not Your Average Company

We're proud to be a determined, flexible and successful business, working with our clients to achieve the highest standards we possibly can. We invest heavily in personal development, training each of our staff with Customer Service NVQ Levels 1, 2 & 3. Once they're trained we really strive to hold on to our employees, keeping them in their respective roles and helping them grow and develop. We have one of the best staff retention rates in the industry! We always make sure our Operators are trained in the specific client's needs, so that they are full prepared for the calls that come in from your customer's. We devote time and energy into the handover, encouraging the client to visit our offices and help with a seamless handover- this really helps us get to grips with exactly the service we need to deliver. It also gives you peace of mind and a feel of who you're working with when you invest in our services. Zoom is based in the centre of Cambridge, where we can deliver a 24 hour live service- calls answered by a real person, 7 days a week including all of the bank holidays. We can also offer a "Business Hours" service, where we answer calls Monday-Friday from 8.45am - 6pm, with a voicemail to collect calls after hours. Feel free to call us up and chat about how we can help take your business to the next level. For all enquiries, call our sales line on 0800 583 5020, Monday-Friday 9am-5.30pm.

Zoom- Leave It To The Experts!

We're proud of how professional our Zoomettes are, answering calls in the right manner- we understand that every call can lead to a potential sale, so good telephone manner is essential! We are devoted to helping boost a company's image, so let us help you build up yours today. Zoom offer's a central point of contact for all your callers, meaning you won't ever leave a call unanswered again nor have a disgruntled customer who is fed up of no one answering their call. We provide a consistent, friendly and reliable answering service, 24 hours a day, 365 days a year. We've been helping National Franchises for over 10 years now, so we've grown and developed our expertise in helping your franchise to grow. We have first-hand experience of being a franchise, so we have a comprehensive understanding of the needs and requirements. We'll provide tailor-made services to meet your exact needs, from simple call answering set-up to a more complex package of solutions. Feel free to ask us more about what we can offer! Our service is completely flexible, so call us on 0800 583 5020 and have a chat to see how we can help your business grow.