We don’t believe in answering machines

Telephone answering machines may bring the worst out in some people.

You may urgently want to communicate with a business colleague or place an order for some bit of kit that you can't do without for much longer, but all you get when you call is an impersonal voice informing you that they're unavailable, and will get back to you if you leave your name and number. How frustrating is that? Life and work can't go on without the information or kit that you need, and all you get is some stranger telling you the obvious: they are away from their desk. It makes many people fume! Listening to the standard message play doesn’t help anyone with current projects or issues which need solving.

Answering machines were invented in the 1930s, and back then they were pricey and not a great success. However in the 1960s, an American firm made them commercially available, and soon they became something that no self-respecting business or home could do without.

Zoom Answer Call recognises that answering machines are not the best thing to be greeted with on a stressful and busy morning. We have developed a service which can address the problems associated with calls that cannot be answered personally. Instead of giving your customers a cold and impersonal response, our staff can take your calls for you when you are unavailable. We can take orders, offer information, and generally help your customers get back on track with the projects which cannot wait for you to return to the office - and we do it with a friendly approach to take the stress out of the situation. We also answer your calls in your firm’s name, so the customer never knows that they are dealing with a third party.

Infinitely superior to an answering machine, we offer our services on a free seven day trial.
To find out more, contact Zoom Answer Call on 0800 583 5020.

Telephone Manner

When we answer your calls, we speak to your customer's as though they were one of ours - treating them with respect, being polite and friendly. We know that the impression the customer has of us, is the impression they will apply to your company, so we strive to give them the very best. Telephone manner is exceptionally important in business, especially if most of your business is conducted over the phone. We train our employees to a high standard, so we are confident that they'll deal professionally with our client's customers. Our coaching includes best practise for telephone operators on competency, attitude and impression, so we know that they will boost your company's image through the way they speak on the phone. There are a few elements of telephone manner that can make all the difference to a customer calling us, for example we never hang up first, we let the other person, as 30% of people will utter, "Oh by the way..." after saying goodbye, which we don't want to miss! We also let the phone ring twice, but answer it before six. Most people don't expect to be answered immediately, so by letting the phone ring twice it allows the customer to feel prepared for the call and not caught off guard. We'll never "blag" our way through a call - if a customer asks something we don't know, we'll tell them that we'll get back to them with an answer as soon as possible. We deal with people professionally and sensibly, to make sure they get the best experience with your company and that your company image is upheld and boosted by the service we deliver. Please contact Zoom for all your call answering needs.

Zoom's Sales Agents

Zoom's Sales Agents can help you manage a wide variety of business, from campaigns to recruitment drives, technical support or taking orders. We can operate a Sales and Enquiry line for you, processing orders, taking credit card details and utilising your website ordering facility for those phone orders. We'll take all the details and email, fax or text them to you instantly. We can also act as a 1st Level Technical Support Centre, taking your caller through an initial information gathering process to determine the nature of a particular fault or problem, which we can then pass on instantly, along with all the details, to your engineers. We'll also run advertising campaigns for you, where you can hire one of our 0800, 0845 or 0870 telephone lines. Once we've been briefed by you on the promoted product or service, we can get detailed information from each customer and find out which product they are interested in, where they saw the advert, etc and either email, fax or text it to you instantly. We'll even provide a customised report for each service detailing the response and activities. But our service doesn't just stop there. We're very flexible when it comes to helping out our clients, so simply give us a call on 0800 583 5020 and let us know what you need from us.