Telephone Manner

When we answer your calls, we speak to your customer's as though they were one of ours - treating them with respect, being polite and friendly. We know that the impression the customer has of us, is the impression they will apply to your company, so we strive to give them the very best. Telephone manner is exceptionally important in business, especially if most of your business is conducted over the phone. We train our employees to a high standard, so we are confident that they'll deal professionally with our client's customers. Our coaching includes best practise for telephone operators on competency, attitude and impression, so we know that they will boost your company's image through the way they speak on the phone. There are a few elements of telephone manner that can make all the difference to a customer calling us, for example we never hang up first, we let the other person, as 30% of people will utter, "Oh by the way..." after saying goodbye, which we don't want to miss! We also let the phone ring twice, but answer it before six. Most people don't expect to be answered immediately, so by letting the phone ring twice it allows the customer to feel prepared for the call and not caught off guard. We'll never "blag" our way through a call - if a customer asks something we don't know, we'll tell them that we'll get back to them with an answer as soon as possible. We deal with people professionally and sensibly, to make sure they get the best experience with your company and that your company image is upheld and boosted by the service we deliver. Please contact Zoom for all your call answering needs.