Tales of the unexpected

Just when you think things are looking up and business is going along smoothly the unexpected has an uncanny habit of disrupting your plans.

Your wife was looking forward to a long awaited holiday and all was going well, up to the point that sickness seemed to ravage your workforce and suddenly you are short of staff. Sickness can be long term or short term, but either way it leaves you overworked and understaffed. Your holiday looks like it could be in jeopardy, and that is not going to go down well with your wife. Life could be a little strained!

In the school holiday time many members of staff want a holiday which is going to tie in with family needs and that means several members of your staff want to take holiday leave at the same time.

It might not be sickness that is taking staff away, it might just be that your work is seasonal and you have an overload and there just isn’t anyone to spare to do the more mundane work such as acting as receptionist or answering calls.

Zoom can cater for all such eventualities and can provide cover for holidays and illness. We understand the way that life ebbs and flows, and how emergencies have a habit of interrupting life, and because we have a flexible approach we can provide emergency cover as long as the need in your business exists.

By engaging our services as and when you need them you can provide for the times when you find yourself with an unanticipated shortage of staff and needing a holiday yourself!

You don’t ever know when the unexpected is going to happen, but you can provide for the unexpected with the service that we provide.

Find out how to provide cover for the unexpected by calling Zoom answer call on 0800 583 5020.

Unanswered Calls

When you have a business that is hectically busy and there is just nobody to answer the phone calls, it might be worthwhile to pause and consider how a customer might perceive the unanswered calls- or what they might be thinking whilst they hang on listening to canned music or sit waiting for someone to answer.

They themselves might have a busy schedule and be getting irritated because they don’t want to waste their time hanging on the end of a telephone waiting instead of getting on with jobs that are clamouring for their attention. The more impatient they get, the less they are going to want to co-operate with you. They may want your services or they may want your products, but if they can get those more easily and quickly elsewhere you may have lost a valuable customer.

As they wait, they may think you don’t care. They may think that if you can’t be bothered to answer the call promptly their custom is not important to you and so they might be tempted to take it elsewhere.

They might consider that if there is a seeming lack of efficiency in answering their call they might think that this will be reflected in your level of service. One doesn’t want to be thought of lazy or lacking efficiency!

None of the above may remotely be true of your business, but when a call goes unanswered the potential customer has only his, or her thoughts to think! However, Zoom answering service can address these issues for you by understanding just how busy you are and answering your calls on your behalf. Your calls can automatically be diverted when you are busy elsewhere so that you will never miss a call or disappoint a client in that way. We can take all your incoming enquiries or just the overload….it’s up to you how you use our services. We can act as your reception or do more to facilitate the smooth running of your business.

Find out more as to how we can help you never to miss a call again. Call us on 0800 583 5020 to discover more of the comprehensive answering service that we offer.

Cutting costs

To promote the success of your business undoubtedly you want to cut costs without cutting your service. No successful business spends money unnecessarily and often to promote one aspect of your business another aspect needs adjusting, so inevitably you begin to look for ways to run a more efficient service.

One way to do so is to address the cost of administration and if you look closely you may find that answering the telephone is a place where you can run a tighter ship.

The dilemma is that you really don’t want to leave calls unanswered because that inevitably begins a downward spiral of lost orders, customer services not being carried out and so on. Unanswered telephone calls can be disruptive to the smooth running of your business, so cutting down on administration can be counter-productive….unless you find a way of answering calls which actually saves you money as well as gets the job done efficiently and well.

By outsourcing this vital service to Zoom answer call you can free up necessary finance to address the areas that need attention, without worrying about the quality of care that you customers will receive.

Zoom offers a business answering service which is flexible to cater for the needs of your business, which we understand is quite unique and distinctive in the way it is run, as well as the services it offers.

We answer your calls in a way that is professional and caring. It is professional because our staff are trained to NVQ levels 1, 2 and 3. It is caring because we believe in giving a personal service and will assign a particular staff member to your business who will spend time becoming acquainted with your needs.

To find out more about how we can help you to cut the costs by answering your calls for you call us on 0800 583 5020 Monday to Friday 9am to 5.30pm.