Looking Ahead To 2017!

As another year disappears and 2017 begins it’s a great time to reflect on how your business can grow and improve over the next 12 months. One of the best ways to build your reputation is to increase customer satisfaction through every interaction you conduct. Unanswered phone calls and hurried conversations don’t do much to improve relations, so why risk your business reputation when we can look after your clients and help build the company reputation for you?

It’s worth thinking about what you want to be able to offer your customers - and if there’s extra little things that would help you get your company where you want it to be.

At Zoom we can help with all sorts. We’ll act as a team of receptionists, answering your calls and either transferring them to the right person or taking a message which we can email, fax or text you. If you’re running a recruitment or marketing campaign, we can manage the response for you, collecting the data you require and formulating a customised report of the campaign’s response and activity. You can also hire one of our 0800, 0845 and 0870 non-geographic numbers!

Need something more from us? We’re completely flexible so if there’s something particular you need, just call us and have a chat to see exactly how we can help! Get your business booming in 2017 with help from Zoom!

Top Tips To Get The Most From Your Staff!

Selling is everywhere and if it’s your business then it’s everything, too. We’ve put together our guide for getting the most out of your staff to make sure selling becomes an art form that your workforce enjoys.

• Even if your store has a relaxed feel to it, make sure everyone puts some effort into what they wear. Yes they could wear trainers and a t-shirt, but what message does that send? Run a competition to encourage your staff to put effort and thought into what they wear, to give the right impression (that your team members actually care) to your customers.
• Positivity goes a long way. Make sure you come to work in the right frame of mind - this will rub off on your team and encourage a happy, pleasant work environment. Make sure you be careful about what negative things you watch, listen to or read before you step through those doors.
• Be mindful of your words. This means thinking before you voice that opinion on a celebrity who has just had some misfortune befall them - enjoying a gossip at someone else’s expense may convey to the customer that you might enjoy a gossip about them once they’ve left too. Keep conversation positive and clean and encourage your team to do the same.
• Serve. We don’t mean embrace a slavish attitude, we mean go out of your way to help other team members, as well as your customers. Don’t portray a higher-than-thou stance, but go above and beyond to show your customers why they should shop with you.
• If you lose out on making a sale, don’t wallow in self-pity or blame the customer but stop and say “what could I have done better?” This way you’ll reflect back on your sales technique and learn, rather than shaking it off as a bad day.
  
  
  Come and see us at http://www.zoomuk.co.uk/services.html