Top benefits to our call handling service

At Zoom Answer Call we ensure that your calls are answered no matter how busy you are! Whether you are starting a new business, need cover when you are facing a busy period or in a meeting, you can divert your calls to your Zoom assistants and ensure that your calls will be answered by a friendly voice. We ensure that you never miss a call again!

Here are our top 3 benefits to our call handling service.

1.     We only hire highly professional people to become our Zoom Assistants. All of our assistants are highly motivated and loyal with excellent phone manners. Our assistants can quickly and easily obtain details from a client to ensure that you have all the information you need to call them back and using state of the art address finder software they can ensure there are no spelling errors or inaccuracies in the information you are provided.

2.     Our service is highly flexible to ensure that we work for you and your needs if you only need us for several hours in a day when you are facing a busy period or have back to back meetings we are here for you. Some of our clients use our services as a way to cover holidays or periods of extended sick leave while many use us as their full-time call answering service to ensure that they never miss a clients phone call.

3.     We ensure that your customers do not know they are communicating with a 3rd party and are treated with the same values as they would when speaking directly to a member of your company. All of the Zoom assistants that are handling your phone calls are given training on your company to ensure they understand the goods or service that you provide to your clients, enabling them to give the highest standard of customer services to your clients.

If you would like to find out more about our call handling service please visit our website www.zoomuk.co.uk or contact us for free on 0800 583 5020 and speak to one of our team today.

Benefits Of Call Answering Service

Zoom Answer Call is dedicated to providing the highest level of Customer Service in the industry, we believe that we can make a real difference for your business. A call answering service can be a great way to save both time and money by having someone else answer your phone while you are busy at work. Here are the top 5 benefits of hiring Zoom Answer Call services:

1.     Never miss a call.

Our team are there to ensure you never miss an important call again and our operators are professional and friendly to ensure a good customer experience.

2.     Nothing is too much trouble!

We manage your calls exactly how you want, we do not have one set option, it is completely customisable to you and your business.

3.     Extensive training on your business/services.

We train your telephone operators to ensure they have a good knowledge of your business/services so customers do not feel like they are talking to a third party.

4.     Web access to information.

Our operators can be given access to your website or online diary so that they can schedule appointments or give out simple information to customers so you do not have to waste time or money doing it yourselves

5.     State of the art technology.

We use a top Address Finder software to ensure that we give detailed information to you and avoid spelling errors and inaccuracies.

If you would like to know more about our amazing call answering services, please contact our team on 0800 583 5020 or visit our website www.zoomuk.co.uk to find out more about our services.

Secretary Skills

At Zoom, we firmly believe in service with a smile. Even though callers can’t see our Zoomettes, you can definitely hear it in their voices that they answer with a smile and a warm, friendly manner. We treat your business as an extension of our own, so it will always sound as though we work in the same building or office - callers never know they’re talking to a third party. The service we offer is truly personal, looking after your clients to make sure each one feels valued and has all their questions answered. We’re happy to manage your diary, booking in meetings and appointments where necessary, to make sure you never miss out on business and have plenty of time for your customers. We can also do things such as taking payment details and orders, giving directions to your office and managing the response from marketing campaigns.

We recruit our Zoomettes from customer service backgrounds, training them in NVQ Levels 1, 2 and 3 in Customer Service. Once trained, we do our utmost to keep them, which is why we have one of the highest retention rates in the industry. All operatives have client specific training so they know exactly how to answer a call for a certain company. We encourage our clients to be part of this process, to help us prepare - simple visit our Cambridge offices to implement a seamless handover of call answering. You can also meet the team you’ll be working with, allowing you to be in full control of how your calls are answered and dealt with.

Never Miss Out On Business Again

You never know which phone call is going to be the one that results in a bit sale or an exciting deal for your company. If you’re a small or even medium sized business, it’s critical that no call goes unanswered - not only is it bad for your company’s image, it is also a potential pot of money down the drain.

By employing Zoom’s services, you can be sure to never miss out on a sale ever again. No phone call will ever be missed as we have a vast team of operatives ready and waiting to answer each enquiry with a polite, friendly and helpful manner. We train each of our Zoomettes to respond to your customers the way you’ve specified, so they never know they’re talking to a third party. We can transfer calls to the appropriate person, manage your diary and schedule meetings, or simply take a message that we pass directly onto you via text, email or fax - however you prefer.

Make sure you maximise on every call that comes in! Never miss a call by employing Zoom’s services to cover your phones whenever you need us. We can cover them continuously from 9-5, 7 days a week including bank holidays, or just for selected busy periods or when you or your staff are on holiday. We believe service is everything, so if you need us to be more flexible we’ll do everything we can to create a bespoke package that meets all your needs - simply call us on 0800 5835020 and we’ll chat with you to see how we can help take your business to the next level. We go the extra mile!

Those Little Extras…

For new companies, the startup period can mean a lot of work which, if time runs out and it doesn’t get done, can potentially mean a lot of missed out business. Zoom can help alleviate the workload by helping with tasks such as posting out brochures or requests for information, using the material you’ve prepared to send timely responses to your customers or clients. Simple jobs like this that you don’t have time for, we do! And quick responses mean a real boost to your reputation, which in turn will gain you more business.

Zoom are completely flexible when it comes to helping your business succeed, so talk to us about what you need and we’ll do everything we can to tailor the package to your requirements, allowing your company to have a completely professional, highly efficient day-to-day running process, without the need for you to employ more staff.

We’ll also help you manage your diary, booking in appointments and meetings for you, directly with your clients. We can provide holiday cover for you, while you or your colleagues are away, which can be 24 hours, 7 days a week if you need it. We’re a friendly, helpful team so feel free to chat to us about what you need help with and we’re always happy to help!

We Know Business - ZoomUK

When it comes to professionalism, we know exactly the image we need to create to make sure we inspire trust and confidence in a customer. As a company, Zoom has years of experience in perfecting our answering technique to make sure we optimise the appearance of your company.

We recruit from Customer Service backgrounds and then train all our Zoomettes in Customer Service NVQ Levels 1, 2 & 3, which means they never sound flustered, monotone or robotic, but are always friendly, helpful and on top form! Once we’ve trained them, we do our best to keep our staff - we invest in people, which is why we have one of the best staff retention rates in the industry. The training is also client-specific, so they’re always ready to take your calls and answer in the way you’ve specified. We welcome you to come and train us yourself in the way you want your calls handled to provide a seamless handover that gives you full control.

The service provided can be entirely tailored to you, so however you want your calls handled, we can do it. We’ll train each operator in your services or products to allow us to ensure your clients or customers never know they’re talking to a third party. We think of your business as an extension of our own, which means we’re fully dedicated enhancing your professional image with the best service we can possibly give.

You Don’t Have To Risk It!

If the thought of investing in a call answering service for your business is a daunting one, then our 7 day free trial is the perfect option for making sure you’re making the right decision.

With our 7 day free trial, you’ll see first hand how Zoom can give a boost to your customer relations, increase profits and improve your efficiency. We’ll prove to you just how good we are at looking after your customers, freeing up your time and making sure your business runs smoothly. Your customers will never know that they’re talking to a third party as we’ll answer your calls exactly as you want us to - we truly become an extension of your business!

We’ll provide a full breakdown of monthly costs based on that weeks calls at the end of your free trial, so you can see exactly how we work and what you can expect. You’re welcome to get friends and family to call in to put us to the test! They can let you know exactly how they get on speaking to our Zoomettes.

Put us to the test today and call 0800 583 5020 to start your free 7 day trial where we’ll prove to you just how beneficial we are to your company.

Looking Ahead To 2017!

As another year disappears and 2017 begins it’s a great time to reflect on how your business can grow and improve over the next 12 months. One of the best ways to build your reputation is to increase customer satisfaction through every interaction you conduct. Unanswered phone calls and hurried conversations don’t do much to improve relations, so why risk your business reputation when we can look after your clients and help build the company reputation for you?

It’s worth thinking about what you want to be able to offer your customers - and if there’s extra little things that would help you get your company where you want it to be.

At Zoom we can help with all sorts. We’ll act as a team of receptionists, answering your calls and either transferring them to the right person or taking a message which we can email, fax or text you. If you’re running a recruitment or marketing campaign, we can manage the response for you, collecting the data you require and formulating a customised report of the campaign’s response and activity. You can also hire one of our 0800, 0845 and 0870 non-geographic numbers!

Need something more from us? We’re completely flexible so if there’s something particular you need, just call us and have a chat to see exactly how we can help! Get your business booming in 2017 with help from Zoom!

Top Tips To Get The Most From Your Staff!

Selling is everywhere and if it’s your business then it’s everything, too. We’ve put together our guide for getting the most out of your staff to make sure selling becomes an art form that your workforce enjoys.

• Even if your store has a relaxed feel to it, make sure everyone puts some effort into what they wear. Yes they could wear trainers and a t-shirt, but what message does that send? Run a competition to encourage your staff to put effort and thought into what they wear, to give the right impression (that your team members actually care) to your customers.
• Positivity goes a long way. Make sure you come to work in the right frame of mind - this will rub off on your team and encourage a happy, pleasant work environment. Make sure you be careful about what negative things you watch, listen to or read before you step through those doors.
• Be mindful of your words. This means thinking before you voice that opinion on a celebrity who has just had some misfortune befall them - enjoying a gossip at someone else’s expense may convey to the customer that you might enjoy a gossip about them once they’ve left too. Keep conversation positive and clean and encourage your team to do the same.
• Serve. We don’t mean embrace a slavish attitude, we mean go out of your way to help other team members, as well as your customers. Don’t portray a higher-than-thou stance, but go above and beyond to show your customers why they should shop with you.
• If you lose out on making a sale, don’t wallow in self-pity or blame the customer but stop and say “what could I have done better?” This way you’ll reflect back on your sales technique and learn, rather than shaking it off as a bad day.
  
  
  Come and see us at http://www.zoomuk.co.uk/services.html

Diversion Mayhem

We’ve all been there. You ring a company and get through to the wrong person, so they divert you to someone else, who passes you to someone else… the process of actually speaking to the right person can be a drawn out and frustrating one.

With Zoom you’ll never have to have your customers experiencing this. We’ll act as a central point for your calls to come in to, diverting them straight to the right person or department. You’re customers will be impressed with the speed and level of service you offer, handling all enquiries efficiently and smoothly. This in turn gives your business an improved reputation with customer care and is well worth investing in!

Our Zoomettes are all trained in Customer Service NVQs, levels 1, 2 and 3, to make sure your clients or customers never realise that they’re talking to a third party when their call comes through to us. We’re proud to be a part of your business and help you offer your customers the best service possible.

Top Tips For A Successful Phone Call

Here are our top tips for successful Phone Calls

1. Make sure you’re in sync with the business language the person is talking. If it’s a sector you’re unfamiliar with, then do some research and use similar phrases to make sure the person on the end of the line builds trust and confidence in you.
2. Acknowledge if the customer is in a hurry, telling them you appreciate this so they know you’ll be doing your best to deal with their enquiry as swiftly as possible. If you have to call them back, tell them how long or when it will be so they have a timeframe to work with.
3. Don’t answer before the phone has rung twice - most people aren’t actually ready and you’ll catch them unprepared! But make sure you answer before the phone has rung six times as you risk the person hanging up, presuming there’s no one to answer.
4. Don’t hang up before the caller does - you risk missing that crucial “Oh...by the way!” This could actually lose you business, so make sure the customer hangs up first!
5. When speaking to the person, pay attention to the tone of your voice - make sure it’s not monotonous as you’ll come across bored and uninterested. Inject a bit of liveliness into the way you speak - remember that the way the person perceives you is also the way they perceive the company.
6. Don’t ever have an empty pause of ten seconds or more, as this will come across badly. Make sure you’ve got open questions prepared in case the conversation dries up.
7. Don’t ever presume that someone shares your opinion on anything! Whether it’s sport, religion or politics, it’s never a good idea to voice how you feel on something as this could cause real issues if the caller doesn’t share your view. Stick to neutral comments that can’t be interpreted to mean too much!
8. Don’t make your choice of words too complex. Using long, sophisticated words may make you sound intelligent but it may also inhibit the caller from understanding what you mean if they don’t have the same vocabulary - stick to simple, easily-understood words to make sure your message is passed on clearly.
9. “I don’t know” is never acceptable. If you’re stuck and don’t know the answer to something, say “I’ll find out and get back to you”. The caller will feel much more valued and will have a much higher opinion of a company that clearly wants to help its customers.
10. Don’t leave the caller to ramble on without any acknowledgement from you. It’s so important to actively listen when someone is speaking to you, so interject with “Yes”, “I understand” and “OK” to make sure the caller knows you haven’t dozed off while they were talking!

Coaching For The Perfect Answer!

If you’ve just started your own company, you’ll have a new group of employees who are fresh to the job - and if a big part of that is training your staff to answer the phone correctly, we’re the ones to help!

A professional telephone manner goes a long way to helping your business succeed. Whether your business is a sales-based one or offers a particular service, you’ll need people who are competently trained to be beacons for your business and get the results you need to excel and be the best. Use our expertise to help you win sales, improve your relationships with customers and make your company shine.

By training your staff you can be more in tune with what your clients want, adjusting your behaviours to meet your client expectations.

Zoom can coach both individuals and groups on how to be competent, confident and to convey the right attitude across the phone. Equip your team with the right tools to answer your calls and enhance your company’s image. You’ll hear the difference in the way your staff answer the phones and you’ll see the difference in the results that then come in.

Outsourcing Is The Answer!

With any business, there will be busy periods when you need extra help to keep your business running smoothly. Christmas, during sales, during periods of staff holidays or sickness - sometimes you just need more hands on deck to make sure the level of service you offer your customers doesn’t falter.

All of our operators have been recruited from customer service background, which gives them a sound knowledge of their job to start with, however we believe in personal development and train all our staff to NVQ levels 1, 2 and 3 in customer service. This means we deal with your calls the same way you would - we want your company to shine, so we pride ourselves on answering and responding to your calls as if they were to our own company. And don’t worry, your customers and clients will never know that they’re talking to a third party. You can dictate the way we answer and we’ll always follow your instructions, to the letter.  

Missing telephone calls can mean you lose out on potentially huge amounts of business, which can cost you dearly. Don’t risk it because you’re low on staff, outsource your telephone calls to Zoom and let us help you keep your company’s image the best it can be. We’re always flexible, so if there’s something specific you need from us, just ask!

Your Very Own Virtual Receptionist

At Zoom, we’re proud to offer our clients a service that is second to none. If your business is starting small, why not employ our services to make it sound bigger with a truly professional answering service?

We’ll do everything a normal receptionist would, answering your calls as part of your company and directing them to the correct person or taking a message which we’ll pass on to you immediately via your chosen method - email, SMS, fax or text. Your phone calls will never go unanswered again, meaning all your clients are kept happy, with impressive service that will make every one of them feel valued and satisfied.

We also ensure that your company comes across in the best light possible, with professional, friendly and helpful staff who answer your calls as if your company was ours. You can have all your calls transferred seamlessly to anywhere in the world, giving the impression you’re in the office, even if you’re not!

Whether you’ve got one employee or hundreds, we can manage all the information to ensure calls are directed the right person, without passing the client from one person to another! We have excellent technology at our fingertips that helps us deal with all your calls in a timely and helpful manner, bringing up all your instructions whenever we get a phone call to remind us of exactly how you want your calls dealt with.

Marketing Campaigns Without The Stress

Need a response that’s more in depth than our call answering service? Here at Zoom we’re extremely flexible when it comes to our customers, so if you need a response to your marketing campaign, just ask!

We can handle the calls that come in from your campaign, taking down any information you want collected from the callers, be it names, addresses, phone numbers, email addresses - whatever you need, we’re completely flexible and will always use your instructions to answer the calls. Our technology means that whenever a call comes in for you, all the details we need to answer the call are immediately on a screen in front of the Zoomette, to ensure they answer in exactly the right way, as per your instructions.

Callers will never know that they’re talking to a third party as we respond as if we were part of your company. We’ll take the details you need from them and collate the results together in a report that makes it easy for you to see exactly what data was gathered. You can even hire one of our 0800, 0845 and 0870 non-geographic numbers!

Call us now on 0800 583 5020 to see how we can help your business grow and shine!

Call Centre Services For You

One of the many exciting services we offer is to help you manage marketing and recruitment campaigns.

Advertising campaigns are wonderful ways to get your name out there, drawing in customers and clients, and generating business to increase your profits. We’re always happy to help you manage these, tailored to exactly what you need to get from the campaign.

Brief us on the product or service you’re offering and our Zoomettes can manage the response from the campaign, capturing the data you need from callers and collating this together. Data such as name, address, where they saw the ad and which product they are interested in can all be collected from each call and either emailed, texted or faxed to you as soon as it’s received. All the data from the campaign would also be collated and put together in a customised report, so you can see the response and the activity that has been generated by your marketing campaign. We also have 0800, 0845 and 0870 numbers for hire, allowing you to use these without actually having to purchase one.

We have a team waiting to help you manage your campaign, meaning you’ll get all the data collated together, saving you hassle, time and money. If you need more from us just ask! Our service is completely flexible, so we’re always happy to take the time to discuss your requirements and see how we can help. We treat your clients as though they were our own, so they’ll never know that they aren’t speaking directly to someone in your company. We’ll answer the phone in the way you’ve specified, to make sure your business is represented exactly how you want it to be.