Never Miss Out On Business Again

You never know which phone call is going to be the one that results in a bit sale or an exciting deal for your company. If you’re a small or even medium sized business, it’s critical that no call goes unanswered - not only is it bad for your company’s image, it is also a potential pot of money down the drain.

By employing Zoom’s services, you can be sure to never miss out on a sale ever again. No phone call will ever be missed as we have a vast team of operatives ready and waiting to answer each enquiry with a polite, friendly and helpful manner. We train each of our Zoomettes to respond to your customers the way you’ve specified, so they never know they’re talking to a third party. We can transfer calls to the appropriate person, manage your diary and schedule meetings, or simply take a message that we pass directly onto you via text, email or fax - however you prefer.

Make sure you maximise on every call that comes in! Never miss a call by employing Zoom’s services to cover your phones whenever you need us. We can cover them continuously from 9-5, 7 days a week including bank holidays, or just for selected busy periods or when you or your staff are on holiday. We believe service is everything, so if you need us to be more flexible we’ll do everything we can to create a bespoke package that meets all your needs - simply call us on 0800 5835020 and we’ll chat with you to see how we can help take your business to the next level. We go the extra mile!

Those Little Extras…

For new companies, the startup period can mean a lot of work which, if time runs out and it doesn’t get done, can potentially mean a lot of missed out business. Zoom can help alleviate the workload by helping with tasks such as posting out brochures or requests for information, using the material you’ve prepared to send timely responses to your customers or clients. Simple jobs like this that you don’t have time for, we do! And quick responses mean a real boost to your reputation, which in turn will gain you more business.

Zoom are completely flexible when it comes to helping your business succeed, so talk to us about what you need and we’ll do everything we can to tailor the package to your requirements, allowing your company to have a completely professional, highly efficient day-to-day running process, without the need for you to employ more staff.

We’ll also help you manage your diary, booking in appointments and meetings for you, directly with your clients. We can provide holiday cover for you, while you or your colleagues are away, which can be 24 hours, 7 days a week if you need it. We’re a friendly, helpful team so feel free to chat to us about what you need help with and we’re always happy to help!

We Know Business - ZoomUK

When it comes to professionalism, we know exactly the image we need to create to make sure we inspire trust and confidence in a customer. As a company, Zoom has years of experience in perfecting our answering technique to make sure we optimise the appearance of your company.

We recruit from Customer Service backgrounds and then train all our Zoomettes in Customer Service NVQ Levels 1, 2 & 3, which means they never sound flustered, monotone or robotic, but are always friendly, helpful and on top form! Once we’ve trained them, we do our best to keep our staff - we invest in people, which is why we have one of the best staff retention rates in the industry. The training is also client-specific, so they’re always ready to take your calls and answer in the way you’ve specified. We welcome you to come and train us yourself in the way you want your calls handled to provide a seamless handover that gives you full control.

The service provided can be entirely tailored to you, so however you want your calls handled, we can do it. We’ll train each operator in your services or products to allow us to ensure your clients or customers never know they’re talking to a third party. We think of your business as an extension of our own, which means we’re fully dedicated enhancing your professional image with the best service we can possibly give.

You Don’t Have To Risk It!

If the thought of investing in a call answering service for your business is a daunting one, then our 7 day free trial is the perfect option for making sure you’re making the right decision.

With our 7 day free trial, you’ll see first hand how Zoom can give a boost to your customer relations, increase profits and improve your efficiency. We’ll prove to you just how good we are at looking after your customers, freeing up your time and making sure your business runs smoothly. Your customers will never know that they’re talking to a third party as we’ll answer your calls exactly as you want us to - we truly become an extension of your business!

We’ll provide a full breakdown of monthly costs based on that weeks calls at the end of your free trial, so you can see exactly how we work and what you can expect. You’re welcome to get friends and family to call in to put us to the test! They can let you know exactly how they get on speaking to our Zoomettes.

Put us to the test today and call 0800 583 5020 to start your free 7 day trial where we’ll prove to you just how beneficial we are to your company.

Looking Ahead To 2017!

As another year disappears and 2017 begins it’s a great time to reflect on how your business can grow and improve over the next 12 months. One of the best ways to build your reputation is to increase customer satisfaction through every interaction you conduct. Unanswered phone calls and hurried conversations don’t do much to improve relations, so why risk your business reputation when we can look after your clients and help build the company reputation for you?

It’s worth thinking about what you want to be able to offer your customers - and if there’s extra little things that would help you get your company where you want it to be.

At Zoom we can help with all sorts. We’ll act as a team of receptionists, answering your calls and either transferring them to the right person or taking a message which we can email, fax or text you. If you’re running a recruitment or marketing campaign, we can manage the response for you, collecting the data you require and formulating a customised report of the campaign’s response and activity. You can also hire one of our 0800, 0845 and 0870 non-geographic numbers!

Need something more from us? We’re completely flexible so if there’s something particular you need, just call us and have a chat to see exactly how we can help! Get your business booming in 2017 with help from Zoom!

Top Tips To Get The Most From Your Staff!

Selling is everywhere and if it’s your business then it’s everything, too. We’ve put together our guide for getting the most out of your staff to make sure selling becomes an art form that your workforce enjoys.

• Even if your store has a relaxed feel to it, make sure everyone puts some effort into what they wear. Yes they could wear trainers and a t-shirt, but what message does that send? Run a competition to encourage your staff to put effort and thought into what they wear, to give the right impression (that your team members actually care) to your customers.
• Positivity goes a long way. Make sure you come to work in the right frame of mind - this will rub off on your team and encourage a happy, pleasant work environment. Make sure you be careful about what negative things you watch, listen to or read before you step through those doors.
• Be mindful of your words. This means thinking before you voice that opinion on a celebrity who has just had some misfortune befall them - enjoying a gossip at someone else’s expense may convey to the customer that you might enjoy a gossip about them once they’ve left too. Keep conversation positive and clean and encourage your team to do the same.
• Serve. We don’t mean embrace a slavish attitude, we mean go out of your way to help other team members, as well as your customers. Don’t portray a higher-than-thou stance, but go above and beyond to show your customers why they should shop with you.
• If you lose out on making a sale, don’t wallow in self-pity or blame the customer but stop and say “what could I have done better?” This way you’ll reflect back on your sales technique and learn, rather than shaking it off as a bad day.
  
  
  Come and see us at http://www.zoomuk.co.uk/services.html

Diversion Mayhem

We’ve all been there. You ring a company and get through to the wrong person, so they divert you to someone else, who passes you to someone else… the process of actually speaking to the right person can be a drawn out and frustrating one.

With Zoom you’ll never have to have your customers experiencing this. We’ll act as a central point for your calls to come in to, diverting them straight to the right person or department. You’re customers will be impressed with the speed and level of service you offer, handling all enquiries efficiently and smoothly. This in turn gives your business an improved reputation with customer care and is well worth investing in!

Our Zoomettes are all trained in Customer Service NVQs, levels 1, 2 and 3, to make sure your clients or customers never realise that they’re talking to a third party when their call comes through to us. We’re proud to be a part of your business and help you offer your customers the best service possible.