Professional Call Answering Services

"Answering the phone badly is like saying 'I don't want your business' to callers," says Zoom founder Chella Heyes.

Zoom Answer Call, set up in 1998 was her solution to this, providing professional call answering services to businesses of all sizes. From virtual receptions, call centre services, sales lines, support services and customer helplines, Zoom ensures you never miss a call again, and all calls are handled in the right way.

The 'Zoomettes' are fully trained in telephone techniques and given client-specific training so that they are perfectly prepared to respond to customer enquiries, without callers even realising they are talking to an answering service.

Zoom Answer Call reduces customer frustration, increases leads and sales and above all, puts a professional face (or should that be voice?) to your company at all times.

Who answers your calls when you can't?

What do you do when your business has grown beyond your staff's means? When it's time to increase your operations you don't necessarily need to take on new staff, or a call centre - Zoom Answer Call can provide these for you so that you never miss a sale again.

Our Zoom Sales Agents can help you to manage campaigns, orders and customer support, increasing leads and sales for your business.

We can can process orders, take billing details and work with your website's ordering facility. We can provide technical support for customers and manage enquiries so that they are matched with relevant and available engineers. We can provide 0800, 0845 and 0870 numbers to set up advertising campaigns with, as well as help to promote your products and services on each call.

And of course we can provide you with a customised report of the response and activities for each service with our professional Call Centre services.