Need The Skills Not The Telephone Answering Service?

You may have decided that a telephone answering service isn’t the right thing for your business at the moment, but here at Zoom we still have something to offer you. We can train you and your staff in the art of call handling, as well as determining your customers’ needs and teaching your staff how to behave so they are meeting the customers’ expectations.

The way your customers perceive you and your staff on the telephone directly affects how they view your company. Improving your telephone operators skills in three key areas – Competency, Attitude & Impression not only makes their lives easier, but also enhances the image of your business.

More generally, if you can adapt your behaviour so that you are in tune with each of your customers’ differing needs, you are more likely to win their business. Zoom can teach you the skills you need to manage your customers' expectations and deliver excellent customer service. And happy customers are more likely to tell everyone else about you!