Behind the Scenes of a Telephone Answering Service

At Zoom we take a great deal of pride in delivering an outstanding telephone answering service, and it's all thanks to our staff (the Zoomettes) that we have achieved that. We feel very strongly that a crucial component of delivering great customer service is having happy staff, and we work hard to keep them that way!

Our Zoomettes have all been recruited from customer service backgrounds, and are used to delivering the highest quality service before they even start working for us. Once they start, we invest heavily in their personal development and training, putting them through customer service NVQs levels 1, 2 and 3. After all that training we don't want them to go anywhere else - and we must be doing something right as we have one of the highest rates of staff retention in the industry.

One of our selling points is that we always answer the phone with a smile, but a smile that can be heard in your voice is about more than just exercising the right muscles. We work hard to foster a happy, friendly atmosphere within the team and firmly believe that it makes a difference to how we sound on the telephone. And it benefits us too! When work is a fun environment everyone is keen to start work every day, and is always motivated deliver the best customer service.

It's not all about work though...building team spirit is also about having fun together! The Zoomettes have played practical jokes on each other, celebrated births and weddings together, dressed up in fancy dress at work, and even sky-dived together for charity. It all helps ensure we sound happy and friendly on the telephone - because that's how we are!

Save Time. Save Money. Use A Telephone Answering Service

How can a telephone answering service save you money? In business, time is money. The more time you and your employees can spend focussing on the tasks that earn you money, the better it is for business. In an ideal world you would be able to spend 100 per cent of your time working to increase your revenue, but as we all know, there are a variety of administrative tasks that cannot be ignored. Answering the telephone is one thing that can eat up a lot of your time, if you let it. Whether you are dealing with the general public or are solely business to business, talking to people, filtering out unsolicited sales calls and directing with genuine calls is a drain on most companies' time.

A telephone answering service like Zoom will take over the handling of calls, leaving your staff free to concentrate on the high value work so that they can be more productive. We can even go further than just answering and directing the calls - we can be your sales and enquiry line or your first level technical support, gathering information about the enquiry or problem and sending it to you instantly.

Not only will outsourcing to us save time on normal working days, but we will continue answering your calls even when members of staff are off sick or on holiday. As we work as a team, there is always someone available to answer the telephone so you never have to worry about missing important calls. Your clients need never even hear an engaged tone!