At Zoom we take a great deal of pride in delivering an outstanding telephone answering service, and it's all thanks to our staff (the Zoomettes) that we have achieved that. We feel very strongly that a crucial component of delivering great customer service is having happy staff, and we work hard to keep them that way!
Our Zoomettes have all been recruited from customer service backgrounds, and are used to delivering the highest quality service before they even start working for us. Once they start, we invest heavily in their personal development and training, putting them through customer service NVQs levels 1, 2 and 3. After all that training we don't want them to go anywhere else - and we must be doing something right as we have one of the highest rates of staff retention in the industry.
One of our selling points is that we always answer the phone with a smile, but a smile that can be heard in your voice is about more than just exercising the right muscles. We work hard to foster a happy, friendly atmosphere within the team and firmly believe that it makes a difference to how we sound on the telephone. And it benefits us too! When work is a fun environment everyone is keen to start work every day, and is always motivated deliver the best customer service.
It's not all about work though...building team spirit is also about having fun together! The Zoomettes have played practical jokes on each other, celebrated births and weddings together, dressed up in fancy dress at work, and even sky-dived together for charity. It all helps ensure we sound happy and friendly on the telephone - because that's how we are!
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