Three Simple Steps To A Free Trial

Have you heard about our free seven day trial? We will give you a free trial of our call answering services; we will answer, manage and route your telephone calls for seven days. At the end of that week, you can decide to continue...or not! It's your decision. Of course, we believe you will be so thrilled with our service that you will want to continue!

So how easy is it to sign up for the free trial? It takes just three easy steps!

Step 1: Call Zoom! We will talk you through the information we need to handle your calls for you. Among other things, we need to know how you would like us to answer the phonecalls, whether you would like them put through to you as appropriate, or if you would prefer a message to be taken, how would you like us to deliver that message (email or text to your mobile).

Step 2: Transfer your calls and your free trial starts.

See, it's even easier than we implied! The first two steps are the only ones you need before the free trial. At the end of the week we will give you a trial report with a breakdown of the costs and a monthly estimate based on the volume of calls during that week. Call us and let us know what you thought!

Step 3: This is the one we hope happens - if you are happy with our service, and would like to go ahead, just sign up online!

Spring Cleaning - Outsource Your Telephone Services

As Spring is finally here (okay the weather may not agree, but the daffodils have already been blooming, so it must be spring!), it's time to think about spring cleaning. Just as you spring clean your house, it is worth spring cleaning your business by reviewing your processes, and seeing where you could improve things or save money. One area that can save you time and money is switching to a call answering service.

Outsourcing certain departments such as reception (with our virtual reception service), telephone answering or call centre services, can free you and your staff up to do more of the work that actually earns you money, as well as ensuring you don't have to field all the unwanted sales calls! Using Zoom's call centre services can even increase your leads and sales, potentially earning yet more money! There is lots more information about the call answering services we offer on our website.

Dealing With Difficult Callers

While we do answer every call with a smile on our face, we cannot guarantee that every call will be a happy one. Call answering services like ours quickly build up experience with dealing with many different types of callers. We like to think that we keep the majority of our callers happy, but sometimes a caller will already be irate about an issue they are experiencing before they make the call. It is our job to handle that caller in such a way that they are satisfied with the way things are moving forward, even if all we can do is pass the message on to the right person.

It is obviously crucial that we can identify callers who are annoyed as only then can we be aware that we need to handle their call more carefully than usual. While some callers are obviously angry and speak loudly and abruptly, many people become icily polite when they are really upset, so it is important that our Zoomettes don't mistake this for 'normal' politeness!

The best way we have found of dealing with upset callers is to really listen to what they're saying and give them a chance to get their issue off their chests. At the same time, honesty really is the best policy, so if we don't know the answer to their question, we will say so! Instead we will tell them what we will do, whether that is put them through to the right person, or get a message to the person they need to speak to.

Call Answering & Chocolate

No, they're not really related, but it's Easter and we love chocolate, so this blog will be about both! While many companies will be preparing to close up shop this evening, we don't stop. Our Zoomettes will be there over the bank holiday weekend to provide our call answering services for our clients. Naturally, we will be our happy, friendly selves, always answering the phone with a smile, but we don't want to miss out on the chocolate eggs!

If you are one of our clients, we already know that when it comes to call answering services, you prefer the human touch, along with the exceptional customer service and telephone answering skills that all the members of our team possess. However, we don't know what easter eggs you prefer! If you have time for a bit of fun this weekend, post a comment telling us what your favourite easter chocolate treat is.

A few of the teams' favourites are; creme eggs (always a winner, but there are those who prefer the mini creme eggs to the standard variety), mini eggs, the eternal battle between the milk chocolate, white chocolate and dark chocolate fans, and my personal favourite is the posh Hotel Chocolat variety!

However you celebrate it, with or without chocolate, Happy Easter from all the Zoomettes!