What A Receptionist Shouldn't Do

Your company's receptionist is usually the first point of call for clients old and new, so it is absolutely crucial that they know how to speak to clients on the phone so that they portray the appropriate image of your company. A friendly, cheerful and professional sounding receptionist gives the impression that your whole company is friendly, cheerful and professional.

It is very obvious when you are on the receiving end of a badly handled phonecall. Most of us will have experience of rude or grumpy receptionists, so I'm sure you know what you wouldn't want a receptionist representing you to do! Some examples we have experienced are:

• people only saying "Hello" when answering company calls instead of introducing themselves and the company - this leaves the caller feeling unsure that they dialled the right number, and it sounds very unprofessional.
• an abrupt receptionist gives the impression that their time is being wasted by answering the phone and does not give a welcoming feel to your company.
• telephone calls transferred without any warning - at best the client is left confused about what the receptionist is actually doing, and at worst they can think they have been disconnected and hang up.
• receptionists who don't ask your name before transferring the call and don't announce the call to the recipient. This is frustrating for the caller as they then have to explain themselves again.

Our virtual receptionists not only answer calls promptly, we use the same company spiel you prefer (E.g."Good morning, [Company name], [receptionist's name] speaking, how can I help?") and represent your company to the highest standard. Calls can be transferred easily, just as if we were in your office with you, and we always try to take a thorough message so you know what people were calling for before you call back. Customer service is paramount, so let us know what you need; our service is totally flexible.