Not only can Zoom provide you with an expert team of call handlers to help your company run smoothly, we can also train you and your staff in what makes our techniques so successful.
Zoom business call training will provide you with a range of skills to improve your business calls and customer service, and increase customer acquisition and retention. We can coach individuals or groups in the following areas:
- Best practice for telephone operators
- Competency when dealing with enquiries and sales
- Positive attitude and polite manner
- Putting forward a good first Impression
- Tools and techniques to handle a variety of callers
- Dealing with complaints and negativity
- How to meet customer expectations
- Adapting behaviour to win more business
- Tune-in to clients' needs, values and preferences
By carrying out simple behavioural tests, we can help your staff to see how to identify and understand customer expectations, requirements and values. With this knowledge and these skills, your staff will be able to more competently handle enquiries, drive sales and resolve complaints - working in harmony with your Zoom team of call management specialists!
For more information on our business call training please get in touch with us at www.zoomuk.co.uk or by calling 0800 583 5020. And you can even check your call handling skills with our online test!
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