Take Control - It's Easy!

With Zoom, controlling your calls is as simple as pushing a button. You can divert your calls to Zoom Answer Call by activating the diversion from the keypad of your phone. Calls are diverted to us within a fraction of second, so there is no wait for the customer and they will have no idea that the diversion has taken place. We will give you a unique Divert Number that allows you a number of options with your calls. 

"On Busy"

How often have you missed calls because you were already on the phone, talking to another customer? Missing valuable calls means you potentially miss out on business or at the very least frustrate an existing client, which doesn't look good on the company. Whenever you are on the line, calls will be diverted straight to us, so you can be sure you don't miss out on any sales or customers. 

"On Unanswered"

Don't leave customers sitting there while your phone rings and rings when you're out of the office or can't get to the telephone in time. There's nothing more frustrating to a customer, to be left waiting on the end of a phone! You can divert your calls so that if a call is not answered after four rings it transfers quickly and undetectably to Zoom Answer Call, where a message can be taken and sent to you. 

"On All Calls"

Divert every call to us, so that when you're away, in a meeting or simply need to be left undisturbed, no call will be left unanswered. If you're in a meeting this also makes sure your phone doesn't ring and cause a disturbance while you're holding important talks! 

Our service is completely flexible, so just call 0800 583 5020 and see how we can help you and your business. 

Extras at Zoom

Here at Zoom, we want to provide you with a comprehensive service that can cater for all your business needs. So while we take care of all your calls, there's a few other extras that can help you manage all your service requirements. 

Why not use our sales & enquiry line where we process orders and take credit card details utilising your websites ordering facility? We will work with you to build a process to enable us to qualify leads and candidates for you. Your sales agents will record all the required information and email, text or fax it to you. 

We also offer 1st level technician support, where we can take the called through an information gathering stage to determine the nature of the fault or problem and then escalate it onto your call engineers. 

Advertising Campaigns - Hire one of our 0800, 0845 and 0870 non-geographical numbers and brief us on the products or service that you're promoting. We'll capture all the data from callers, such as name, company name, full address, which product they're interested in and where they saw the ad, then email, fax or text it to you instantly. We can even provide a customised report of the response and activities for each service. 

We believe that service is everything, not just to you but to your clients as well, so our service is completely flexible. Just ask! Phone our enquiries line on 0800 583 5020.

  

Zoom's top ten answering tips!

Here at Zoom we answer all your calls professionally and handle each customer the way we'd like to be dealt with if it were the other way around. 

Here are our top ten tips for professionally handling telephone calls!

#1: Learn the callers business language. We research each sector we answer calls for, making sure we understand and can use similar phrases and terminology, so the customer feel that they can trust us. 

#2: Match the customers approach. If a customer is in a hurry, we'll always acknowledge this and if we have to get help or information from elsewhere, we always let them know an estimate of how long it will take. 

#3. Answer the call after 2 rings and before 6. Answering a call after 1 ring generally can throw people completely, they don't expect such a sudden answer and generally they aren't quite ready! So we answer all calls after 2 rings and always before 6, as no one likes to be kept waiting.

#4. Don't hang up first, let the caller. We never hang up first, as 30% of people on the phone add a sudden "Oh by the way..." and if we hung up first, we'd miss this!

#5. Sound lively, interested and efficient. This is the impression the caller has of the company and we want to keep it that way. We will never lower your businesses reputation.

#6. Have open questions ready in case of a pause. Pauses of longer than 10 seconds are unacceptable to callers, so we always have a list of questions or non-contentious things to talk about to make sure all callers feel comfortable dealing with us. 

#7. Never assume callers are like you. We will never pass comment on issues such as race, religion, politics or even sport, as we never assume that people hold the same views as us. Even a passing comment may cause an issue if there is a difference of opinion and that just won't do when the caller expects a professional phone call. 

#8. Don't worry about good vocabulary. In other words, there's no need to use long, fancy and difficult language as it may well just confuse the caller. We use plain but professional vocabulary to make sure they understand exactly what we are saying. 

#9. Don't say "I don't know". We never say this, it's highly unprofessional. Instead we'll always tell the caller that we'll find out and get back to them, it leaves them with the reassurance that we care and we want to help them with their enquiries. 

#10. Be an active listener to build trust. Listening is critical on the phone and the caller needs to know that you're paying attention to what they're saying. We use short phrases such as "ok”, "I understand" and "yes" to show we are interested and actively listening to what the caller is saying.