The frontline face

When your business is contacted by a potential customer the first line of call is practically always the telephone. It is important that initial enquiries (as indeed, all enquiries!) are dealt with in a way that represents the ethos of the company. You want the face of your company to be seen to be efficient, courteous whilst being friendly and giving your potential customer the time and respect that you feel every individual deserves. When you are busy organising all manner of other things you probably won’t have the time to do so. Sometimes the calls come from on line browsers who are wanting information at unsociable times of the day or night and you can’t be available twenty four hours a day! We employ people who are articulate and trained to a high standard delivering the kind of service that invites people back again. Not only are they technically trained but once assigned to your company they familiarise themselves with your products, diary, appointments and whatever else you want dealt with by telephone. Answering those initial calls can make or break a relationship and we have confidence that our staff at Zoom are well equipped to put a professional but friendly and helpful face on your company when answering your calls for you. We offer a flexible service dependent on your needs, covering you twenty four hours a day if that is what you require. We would be delighted to put a friendly face on your company…or even cover your back if you cannot be there. Call Zoom on freephone 0800 5835020 to discuss your needs.