Trained To Impress

Here at Zoom, we’re incredibly proud of our team of telephone operators or Zoomettes!

We pride ourselves on taking care to recruit all our team from customer service backgrounds, so we know they’re the right type of people to look after your clients. We train all our team in customer service NVQ level 1, 2 and 3, then once they are fully trained we work hard to keep our staff - we have one of the best retention rates in the industry!

Our training includes implementing the best telephone manners to make sure your clients are spoken to in the best way, to promote your business and improve it’s image. When you join us we train each telephone assistant individually on your products and services, meaning they fully understand you. This in turn means they're able to give the highest level of customer service to your callers.

We actively encourage our clients to help us train our team- if you’re part of the handover process the staff get all your details straight from you, which means you help the transition to be seamless and smooth.

We use state of the art technology to answer your calls, with each Zoomette trained to use the technology so we make sure we answer your calls how you’d like them to. When calls to your business come through, a pop up screen tells each operator exactly how to answer the call. They can then enter the message details into the system to send to you, or they can seamlessly transfer the call to whichever number you’ve specified.