Call Centre Services For You

One of the many exciting services we offer is to help you manage marketing and recruitment campaigns.

Advertising campaigns are wonderful ways to get your name out there, drawing in customers and clients, and generating business to increase your profits. We’re always happy to help you manage these, tailored to exactly what you need to get from the campaign.

Brief us on the product or service you’re offering and our Zoomettes can manage the response from the campaign, capturing the data you need from callers and collating this together. Data such as name, address, where they saw the ad and which product they are interested in can all be collected from each call and either emailed, texted or faxed to you as soon as it’s received. All the data from the campaign would also be collated and put together in a customised report, so you can see the response and the activity that has been generated by your marketing campaign. We also have 0800, 0845 and 0870 numbers for hire, allowing you to use these without actually having to purchase one.

We have a team waiting to help you manage your campaign, meaning you’ll get all the data collated together, saving you hassle, time and money. If you need more from us just ask! Our service is completely flexible, so we’re always happy to take the time to discuss your requirements and see how we can help. We treat your clients as though they were our own, so they’ll never know that they aren’t speaking directly to someone in your company. We’ll answer the phone in the way you’ve specified, to make sure your business is represented exactly how you want it to be.

Diary Management

It’s always a bad feeling when you suddenly realise that you’ve booked two meetings at the same time! There’s often a real gut wrench as you realise you’ll have to cancel one of them, leaving a customer or client disgruntled and annoyed. When you’re busy running your own business, it can be difficult to juggle appointments, arranging them when you don’t have your diary to hand because you’re trying to make sure you don’t miss calls from any clients.

That’s where Zoom can help. Let us take some of the stress away from you by managing your diary for you. We can use your online diary, or even set one up online for you to make it as easy as possible. This means while you’re out looking after your business, we can look after new and existing clients for you to make sure you don’t double book yourself- we’ll help you manage your time more efficiently.

Our diary management service works really well, especially for clinics or restaurants, where appointments and time slots need to be regularly booked in. We’ll always work to your specifications, booking in appointments or meetings that work to your schedule and your requirements.

Our Zoomettes are all trained with customer service NVQ level 1, 2 and 3, so you can rest assured that your clients will be well looked after, spoken to in a professional and friendly manner, while never detecting that they are speaking to a third party. An incoming call to your business activates a screen pop which tells the operative all your details and exactly how you like your calls to be answered. This keeps you in control all the time, so your business is dealt with to your specifications.

Let Zoom take care of booking in your appointments, so you can make sure you’re never double booking. We’ll help you utilise your time more efficiently and save you the time and hassle of having to do this yourself, freeing you up to look after the more important aspects of your business.

Trained To Impress

Here at Zoom, we’re incredibly proud of our team of telephone operators or Zoomettes!

We pride ourselves on taking care to recruit all our team from customer service backgrounds, so we know they’re the right type of people to look after your clients. We train all our team in customer service NVQ level 1, 2 and 3, then once they are fully trained we work hard to keep our staff - we have one of the best retention rates in the industry!

Our training includes implementing the best telephone manners to make sure your clients are spoken to in the best way, to promote your business and improve it’s image. When you join us we train each telephone assistant individually on your products and services, meaning they fully understand you. This in turn means they're able to give the highest level of customer service to your callers.

We actively encourage our clients to help us train our team- if you’re part of the handover process the staff get all your details straight from you, which means you help the transition to be seamless and smooth.

We use state of the art technology to answer your calls, with each Zoomette trained to use the technology so we make sure we answer your calls how you’d like them to. When calls to your business come through, a pop up screen tells each operator exactly how to answer the call. They can then enter the message details into the system to send to you, or they can seamlessly transfer the call to whichever number you’ve specified.