Unanswered Calls

When you have a business that is hectically busy and there is just nobody to answer the phone calls, it might be worthwhile to pause and consider how a customer might perceive the unanswered calls- or what they might be thinking whilst they hang on listening to canned music or sit waiting for someone to answer.

They themselves might have a busy schedule and be getting irritated because they don’t want to waste their time hanging on the end of a telephone waiting instead of getting on with jobs that are clamouring for their attention. The more impatient they get, the less they are going to want to co-operate with you. They may want your services or they may want your products, but if they can get those more easily and quickly elsewhere you may have lost a valuable customer.

As they wait, they may think you don’t care. They may think that if you can’t be bothered to answer the call promptly their custom is not important to you and so they might be tempted to take it elsewhere.

They might consider that if there is a seeming lack of efficiency in answering their call they might think that this will be reflected in your level of service. One doesn’t want to be thought of lazy or lacking efficiency!

None of the above may remotely be true of your business, but when a call goes unanswered the potential customer has only his, or her thoughts to think! However, Zoom answering service can address these issues for you by understanding just how busy you are and answering your calls on your behalf. Your calls can automatically be diverted when you are busy elsewhere so that you will never miss a call or disappoint a client in that way. We can take all your incoming enquiries or just the overload….it’s up to you how you use our services. We can act as your reception or do more to facilitate the smooth running of your business.

Find out more as to how we can help you never to miss a call again. Call us on 0800 583 5020 to discover more of the comprehensive answering service that we offer.

Cutting costs

To promote the success of your business undoubtedly you want to cut costs without cutting your service. No successful business spends money unnecessarily and often to promote one aspect of your business another aspect needs adjusting, so inevitably you begin to look for ways to run a more efficient service.

One way to do so is to address the cost of administration and if you look closely you may find that answering the telephone is a place where you can run a tighter ship.

The dilemma is that you really don’t want to leave calls unanswered because that inevitably begins a downward spiral of lost orders, customer services not being carried out and so on. Unanswered telephone calls can be disruptive to the smooth running of your business, so cutting down on administration can be counter-productive….unless you find a way of answering calls which actually saves you money as well as gets the job done efficiently and well.

By outsourcing this vital service to Zoom answer call you can free up necessary finance to address the areas that need attention, without worrying about the quality of care that you customers will receive.

Zoom offers a business answering service which is flexible to cater for the needs of your business, which we understand is quite unique and distinctive in the way it is run, as well as the services it offers.

We answer your calls in a way that is professional and caring. It is professional because our staff are trained to NVQ levels 1, 2 and 3. It is caring because we believe in giving a personal service and will assign a particular staff member to your business who will spend time becoming acquainted with your needs.

To find out more about how we can help you to cut the costs by answering your calls for you call us on 0800 583 5020 Monday to Friday 9am to 5.30pm.

Distraction

Constant distractions make quality work a continual challenge. Often you need time to focus and apply yourself to the tasks that need your undivided attention, but when the telephone keeps ringing you find that time and time again you have to begin your tasks all over again as you have lost your train of thought or your computer has timed out and gone to hibernate!

Your time is valuable and when it is wasted, you are literally throwing money down the drain because you have to repeat the same thing more than once, just because you have lost track of where you were.

Answering calls not only distracts you but also takes you away from your desk either literally or mentally. You start to worry about your diary or your customer services, instead of the project which only you can handle.

Not only is this time wasted for you, it is also stressful when deadlines have to be met and instead of meeting them you are spending valuable time dealing with other things. Deadlines come and go whilst you are answering your telephone.

At this point in your business Zoom can help by answering calls for you and even planning your appointments diary, if this is what you would like us to do. We can also take orders and numerous other time consuming administrative duties that you don’t have the time and space to address. Our staff are sourced from customer service backgrounds, making them familiar with the needs of a courteous and friendly response, as well as being efficient and able to deal with answering business calls in a professional manner.

Zoom answering calls can be a way of taking the distraction out of your day thereby allowing you to experience an uninterrupted work flow, and so start and finish your projects at one sitting, instead of numerous thwarted attempts.

To cut the distractions give us a call on 0800 583 5020 and find out more about how we can help you. We offer a flexible service which can be tailored to suit your personal requirements.

Planning for the unexpected

Oscar Wilde once said "To expect the unexpected shows a thoroughly modern intellect."He must have known a bit about business, and about life in general, because somehow the unexpected always crops up; things always happen when you're looking the other way! However, they don’t need to lead to chaos and a complete breakdown of your routine, as there are strategies which can be put in place to deal with problems before they occur, simply because they are bound to happen. Preparation beforehand and keeping a cool head at the time can usually solve the dilemmas presented.

One frequent problem in business is staff falling ill or being unavailable to work, just when you most need them at your side to deal with your telephone calls and diary. These circumstances are often unavoidable, but that means that there's no one to deal with important calls when you are not in the office, presenting problems in keeping up-to-date and passing on important messages.

Zoom Answer Call can deal with such emergencies for you, and provide cover in a crisis as and when you need us. We can take orders, transfer calls, and keep you updated with whatever you need to know from your contacts. By diverting your calls to us, we can even act as your personal secretary, covering for any unexpected disruptions in your smoothly planned project.

We offer a flexible service, helping you deal with either an ongoing situation or a sudden emergency. Whether it is planning for the unexpected or merely covering for annual leave, we can ensure that business continues as usual!

Call Zoom Answer Call on 0800 583 5020 to find out more about how we can help you plan for the unexpected.

Going the extra mile

In today’s business climate, life is pressurised and can be manic sometimes. Time costs money, as does hiring extra staff to cope with the mounting backlog of administrative jobs that need to be done. Life takes you away from the office, coping with the immediate needs which cannot wait, because once they are put on hold it can threaten the success of your projects.

It’s only understandable that jobs such as sending out information, seeing to recruitment, and tending to ongoing tasks is neglected. Unfortunately though, these things have a habit of mounting up, and then in a quieter, less obvious way, can contribute more stress to an already tense situation.

At Zoom, we understand the demands of business; we realise that time is valuable, and offer to go the extra mile for you by not only answering your calls professionally, but also doing sending out brochures, managing the response from recruitment drives, and communicating about your current marketing campaign.

We can also act as your personal secretary, managing your diary online or even setting one up for you if you don’t have one at the moment. When you are busy, we take the strain.

We realise that no two days are the same - one day you may need us and another day your needs are not so great - so we offer a service that is flexible and accommodates your needs in a way that employing your own staff may not be able to do. Not many permanent staff appreciate being put on hold for a day or so whilst life takes on a different shape!

Call Zoom Answer Call on 0800 583 5020 to find out more about how we can help to take the strain and go the extra mile for you, as and when you need us.

We don’t believe in answering machines

Telephone answering machines may bring the worst out in some people.

You may urgently want to communicate with a business colleague or place an order for some bit of kit that you can't do without for much longer, but all you get when you call is an impersonal voice informing you that they're unavailable, and will get back to you if you leave your name and number. How frustrating is that? Life and work can't go on without the information or kit that you need, and all you get is some stranger telling you the obvious: they are away from their desk. It makes many people fume! Listening to the standard message play doesn’t help anyone with current projects or issues which need solving.

Answering machines were invented in the 1930s, and back then they were pricey and not a great success. However in the 1960s, an American firm made them commercially available, and soon they became something that no self-respecting business or home could do without.

Zoom Answer Call recognises that answering machines are not the best thing to be greeted with on a stressful and busy morning. We have developed a service which can address the problems associated with calls that cannot be answered personally. Instead of giving your customers a cold and impersonal response, our staff can take your calls for you when you are unavailable. We can take orders, offer information, and generally help your customers get back on track with the projects which cannot wait for you to return to the office - and we do it with a friendly approach to take the stress out of the situation. We also answer your calls in your firm’s name, so the customer never knows that they are dealing with a third party.

Infinitely superior to an answering machine, we offer our services on a free seven day trial.
To find out more, contact Zoom Answer Call on 0800 583 5020.

Telephone Manner

When we answer your calls, we speak to your customer's as though they were one of ours - treating them with respect, being polite and friendly. We know that the impression the customer has of us, is the impression they will apply to your company, so we strive to give them the very best. Telephone manner is exceptionally important in business, especially if most of your business is conducted over the phone. We train our employees to a high standard, so we are confident that they'll deal professionally with our client's customers. Our coaching includes best practise for telephone operators on competency, attitude and impression, so we know that they will boost your company's image through the way they speak on the phone. There are a few elements of telephone manner that can make all the difference to a customer calling us, for example we never hang up first, we let the other person, as 30% of people will utter, "Oh by the way..." after saying goodbye, which we don't want to miss! We also let the phone ring twice, but answer it before six. Most people don't expect to be answered immediately, so by letting the phone ring twice it allows the customer to feel prepared for the call and not caught off guard. We'll never "blag" our way through a call - if a customer asks something we don't know, we'll tell them that we'll get back to them with an answer as soon as possible. We deal with people professionally and sensibly, to make sure they get the best experience with your company and that your company image is upheld and boosted by the service we deliver. Please contact Zoom for all your call answering needs.