Here at Zoom Answer Call, we are constantly striving to be the best at what we do, in the main part that means giving our callers the best customer service that we can.
We achieve this by training all of our staff to the highest of levels then carrying out regular one to one supervision the ensure that service levels are being met.
We also train all of our staff on how to deal with each individual client’s calls so that they can respond efficiently to the caller as if we worked for the company.
Four of our Customer Service operators have also just started taking a company funded NVQ level 2 in customer services. In addition, we are also constantly improving our management: Sarah Bellamy, Operations Manger is undertaking an NVQ in Management; and Kelly Braybrooke, Call Centre Supervisor, an NVQ in Team Leadership.
We value our staff and endeavour to provide them with on going training of the highest standard. We believe that this gives them a good foundation of great customer service skills to build on and be the best that they can.
If you would like a team of highly trained customer service agents to take your company’s calls give us a call on 0800 583 5020 and hear the difference!
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