Since Kelly has been our Call Centre Supervisor she has been implementing new ways of monitoring our service levels and awarding excellent performance.
This has led to an employee of the month scheme being put into place and for the first time, this month it has been awarded to Lindsay, Well Done!!!
Lindsay is one of our newer members of staff, having started in November she has quickly gained the experience to deliver excellent customer service on every call.
Lindsay is always happy and bubbly when dealing with customers, she sounds confident and she captures all of the relevant information correctly and efficiently, when dealing with difficult callers Lindsay remains calm and polite offering solutions and always going above and beyond to help the caller.
Another big well done to Lindsay and good luck to all of our other staff, keep smiling, it’s all to play for!
At Zoom Answer call we always strive to give callers a good experience on the phone by smiling and being upbeat. Don’t just take our word for it; take a look at our client testimonials.
If you feel your business could use a team of happy, real people answering your call, call us now on: 0800 583 5020 and hear the difference!
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