Why Smile?

At Zoom Answer call our Slogan is: We smile when we answer, call us and hear the difference!

The reason for this is obvious when you speak to any of our professional Customer service advisors.

As soon as the call connects the caller starts to make judgements on you, the person/ company, they picture you, the environment and to an extent the professionalism of you and your company.

An example of this is: before you even speak if the caller hears chaos in the background or it is a bad line they are more likely to hang up and not call back, one easy way to lose business.

Now imagine you have walked into a shop looking for an item, you walk to the counter and the person greets you with a smile, you instantly feel more inclined to ask for some help than if you see somebody that doesn’t seem interested at all.

When a customer calls you they are already interested in your product/ service, it is your job to ‘sell’ them yourself and if you sound smiley that is how they picture you!

If you want to hear this in action why not give one of our friendly operators a call on: 0800 583 5020 and hear the difference!