Small Business, Big Impression

If your business has started small, one of the best ways to boost your professional image is to have a virtual receptionist to handle any incoming calls. This gives the impression that your business is bigger than it actually may be, improving the confidence potential customer’s place in you.

Zoom can offer an exceptional level of service from our virtual receptionists, so that your customers or clients won’t ever know that they are talking to someone who isn’t directly part of the business. All calls are answered promptly and professionally, so you can rest assured that your first point of contact will be a courteous, helpful person for your clients to speak to. All your calls will be answered using your business name, making sure your company is represented exactly how you’d like it to be.

You can then dictate exactly how you want the call to be handled- whether you want the call redirected to the right person, or whether you want a message to be taken. This is perfect for whenever you’re on holiday, ill or in meetings, for example. You can avoid leaving customers unanswered or taking a phone call when you’re in a rush, making sure your clients get the full, professional attention that they need.

Zoom can also offer diary management, to book in those appointments and make sure you don’t miss any business opportunities! Acting as your own virtual assistant, we can use an online diary (or one you specify) to arrange your meetings and appointments, following your specifications. This can help you manage your time and to make sure clients are properly looked after and made to feel as important as they really are.

A One Man Band? No Problem!

When you’ve started your own business, we know that time is precious as it may feel like you don’t have any to spare. However busy you may be, it’s important to have time to respond to clients calling your business, to ensure they don’t struggle to speak to someone whenever they call.

If you’re working by yourself, we can answer your calls for you, in a professional and friendly manner that will boost your company’s image. Our service will give the impression that your company is larger and already well-established, and we’ll handle your calls in whatever way you want, to keep you in control.

We can help free up your time, to make sure your attention is focussed exactly where it needs to be. We’ll improve your efficiency, customer satisfaction and profits, making sure calls never go unanswered and clients are never left frustrated.

We understand that running your own business can be tough, so let Zoom take away some of the stress by handling all those calls. We can even post out brochures for you, or manage the response from a marketing or recruitment campaign. Our service is completely flexible- we’ll be happy to talk to you and discuss exactly what you need from us.

What happens to your calls is completely within your control. You can have your calls redirected to us at anytime- you can choose to have this when your phone is engaged, when you’re in a meeting or all the time. Activation of your divert is done on your telephone keypad- Zoom will give you your unique divert code so you can do this.

Are You Utilising Your Time & Money Effectively?

Saving time means saving money. Outsourcing your phone calls means you free up staff (and yourself) to work on increasing and improving your business. You can focus on the work that is core to your business, as we know that getting distracted and diverted by smaller issues delays the work that is truly important. Zoom can look after your phone calls, allowing you and your staff to concentrate on more high value work.

One of the main issues employers face is the cost of sick days for staff- investing in a Telephone Answering Service can dramatically reduce this! As we automatically filter the calls for you, it also means you spend less time being hassled by telemarketing calls, taking valuable time away from the really important tasks.

Smart companies that use change to make the right decisions such as outsourcing, will find themselves more successful. Outsourcing your calls to us is a great way to save time and money, meaning you will find your staff being more productive in much less time when they aren’t being distracted by constant phone calls.

Our smart Telephone Answering Service will seamlessly divert your calls straight to the right number first time! This means the customer won’t be left waiting and won’t be told to call a different number, making sure your company’s image is kept professional and smart. We’ll answer the phones with your preferred greeting, so the customer will never know that they’re speaking us rather than your company directly.

Our service is completely flexible- we’re always happy to discuss your requirements and will do our best to help you in any way we can!

Try It Free…

We’re confident that you’ll love our service, so we’re offering you the chance to try us out for 7 days completely free! For 7 days we offer our business hours service free of charge, so you can see what a difference we can make to your company.

We’ll show you how using us will improve customer relations, increase profits, make a real difference to efficiency and can help you reduce your working hours so you can focus on other things that are important to you. Your clients or customers will receive the highest quality service from our Zoomettes, who will answer the calls exactly as you want. We encourage you to get your family or friends to call in and test our service, to let you know how they felt about the way we deal with your calls.

At the end of the trial we’ll give you a detailed report that shows you how many calls we took, with a breakdown of costs and a monthly estimate based on your week’s trial. You’ll be able to see for yourself how we save you time and money, while improving your company’s image. Call’s will never go unanswered, meaning clients won’t be left frustrated when they can’t speak to anyone. We can either redirect the calls to you or a specified number, or we can take a message and communicate this to you however you like- via email or text, etc. All of this is done so that your clients never know they are speak to a Zoomette. We’ll answer the phone with your specified greeting, making sure the person is dealt with in a friendly, professional manner.

We don’t “lock” our customers in with lengthy contracts. Our clients stay with us because they love the service we deliver. We do require 30 days notice to terminate your service with us, but that’s all. We won’t charge you a set up fee, either- we try to make life as easy as possible for you!

Interruptions

It must have been exciting when Alexander Bell uttered the first words into his new invention and they were heard clearly in a different room. However he refused to have a telephone in his study as he found it an intrusion on his work. He and his colleagues changed communication for ever, and today it is difficult to conceive how we could manage business or everyday life without it.

Alexander Bell probably had no idea what a blessing and what a curse it would become, though even then, he clearly didn’t want his scientific work to be interrupted by the insistent demands it created.

The telephone presents quite a dilemma. Communication is vital. Without it a business will go nowhere fast, but the calls disrupt meetings, interfere with thought development, stop the flow of work and generally can make the day feel like a stop/start process.all day long.

Zoom’s answer call service can help deal with the dilemma by answering your calls for you. You can give your meetings and your staff undivided attention, confident that your calls are never going to be missed or left unanswered. Orders will not be lost because there is no one available to receive or track them.

Our staff, at Zoom, can deal efficiently and professionally with any calls that come in whilst you are engaged in your meeting or in other work and will do so whenever you want…as and when you require them to do so.

The extent of what they do for you can be customised according to what you need. Zoom services can be used as a way to divert calls to minimise the intrusion on your day or can be used 24/7 to deal with orders, enquiries, and appointments which all need addressing in a professional and friendly way.

Ring Zoom answering call on 0800 583 5020 to find out how we can help to keep your day flowing smoothly without the irritating and disruptive intrusions.

The front line

When running your own company you naturally put in place things to make your company look good. If you have clients visiting your premises you make sure there are quality refreshments, the rest rooms are kept clean and tidy, the décor is tasteful, and primarily that clients are received with courtesy, friendliness and of course, helpfulness. So you choose your staff carefully. You ensure that they are articulate and suited to the position that you need them for….so we totally understand that you don’t want just anyone answering your phone. You need to keep a consistent, professional image to maintain respect and keep your clients satisfied that they are dealing with a reputable company.

We agree that these things are vital and this is why our staff are trained up to NVQ level I, 2 and 3 in customer service. Our staff are also given specific training to deal with your incoming calls, which is why we don’t hesitate to recommend our answer call services to address the needs of your business.

We know that they will maintain the standards that you would expect of your own personal staff.

When our business is your business we take care to employ staff from customer service backgrounds because we know that they are, in effect, the front line, first port of call, when a customer contacts you. We want to make sure that your calls are dealt with in the way that you would want.

Not only do they take your calls and orders but they will also report all messages to you via email, text message, fax…or however else you want to be kept updated about the calls they have taken on your behalf, and they will do it promptly!

They can be available for as little or a much as you want. It’s your business so you retain the control over how you want to use the Zoom answer call service.

If you want to maintain a professional and courteous face for your business, call Zoom answer call on 0800 583 5020 to find out how we can help you to do just that.

Updating

Your car may be your pride and joy. You might spend a lot of time making sure it is well oiled, the tyres are good, the mechanics work smoothly and the interior is clean whilst the outside gleams and sparkles in the sun. You may have had it for years and nursed it from the time it was brand new to now, and sadly it is now getting on in years and life moves at a different pace and you require a larger vehicle. It is time to replace the love of your life with a newer model which suits your requirements better. It’s time to think about changing it for something better. It is outmoded and inefficient.

Sometimes that happens to our businesses as well. Things that worked well and have served us well for many years are alas outdated and not keeping up to speed with the demands of the modern world.

If your business is beginning to lag behind the times one of the things that might need addressing is your communications with your clients. It used to be okay to use an answer machine and call them back when you had time, but now clients have more urgent needs and want an immediate response. They want updated services using today’s technology. If it leaves you scratching your head Zoom can help you to respond to your calls with professionalism whilst still addressing your clients with friendliness and the kind of service that they have come to expect from you.

If you are of a cautious nature you probably don’t buy a car without having a good look at it first. We offer a seven day trial of the services that we offer for your business.

We can discuss with you the kind of service that you want and are flexible enough to be able to take orders, deal with enquiries, make appointments and keep you updated.

Give Zoom answering call a ring on 0800 583 5020 to find out how we can help you to update your communications by using Zoom to serve your company.

Staying in control

The weekend weather forecast looks good. Wall to wall sunshine sounds too good to be true, but that is what the next weekend weather forecast is saying so you get out the camping equipment, check all the poles and the equipment. It’s looking good, and you start to plan an idyllic weekend getting back to nature. You get to Friday and find that the forecast has been revised…rain, and plenty of it!

The nature of a business day can be as unpredictable as the weather. How often do you plan to be working at your desk on your latest project but unforeseen events take you away and there is no one to man the office whilst you are gone? That leaves the phone unmanned, possible orders lost and you out of touch with what is going on. You feel as if you are out of control and there is nothing that you can do about it.

However, there is something you can do. You can stay in control by diverting your calls to Zoom’s answer call service. By the simple touch of a button on your phone you can divert the calls. You can use it when you are busy and don’t want to be disturbed, when you are out of the office, or when you are engaged in another telephone conversation. Automatically your calls will be diverted and your customer is none the wiser, as there is no engaged tone to betray the fact that you are otherwise occupied. Your calls will be politely and efficiently dealt with by our friendly and courteous staff.

If your phone is unanswered, after four rings it can be automatically diverted to Zoom, thereby lessening the wait a customer often has to endure.

You take control of how you want the service to be put in place and we do the rest.

Find our more as to how Zoom answer call can put an end to that desperate out of control feeling, by using Zoom call divert. Call us on 0800 583 5020

Can’t get to the phone?

Did you know that according to research the average time that someone will wait for an answer on the telephone is about 20 seconds? After that their patience will evaporate and they will hang up.

Worse still is being put on hold. If you regularly use the phone for business you may experience the acute agony of being put on hold. You never quite know how long the holding process might take so you have one of two choices…you can put the phone down and try a different service or you can settle down with a cup of tea for a long wait. Most of us do the former. If you do get an answer your temper is not improved by getting a harassed member of staff trying to deal with your enquiry, being curt and unhelpful. What you don’t know is that the person who answered the phone to you has a thousand and one other things to attend to and is overworked, unskilled in dealing with telephone enquiries and would rather be getting on with the work that they were originally employed to do.

If that sounds like the hectic workplace that you run then it may be time to think about outsourcing your telephone answering service to someone who is trained and focussed to do just that the business of answering your calls for you in a way that is polite, friendly and professional. A prompt professional response does a lot to promote your business and can result in increased sales and productivity.

Zoom answer call has a team of highly trained staff who are articulate and familiar with the latest technology. They will deal with your calls in the way that you want them to….relaying messages, apologising for things that are not to the customer’s satisfaction and generally serving your company in the way that you would wish, without betraying the fact that we are a third party.

If you find that it is time to address the problem of your unanswered calls or the length of time it takes you to answer the phone, call Zoom answer call on 0800 583 5020 for more information or a free seven day trial to see how we can help you.

Starting your own business

Getting a business off the ground frequently seems to be fraught with problems and instead of gradually getting things together it feels as it things are just falling apart. You need something or somebody to hold everything together otherwise the sales will drop off and you will be back where you started.

You may not have the finance to rent a formal office. Maybe you are continually travelling on the road and running your projects on a shoe string and you cannot afford your own secretary. Stopping to answer your phone makes the whole day disjointed and instead of a good workflow you feel interrupted and on edge….simply because you have to put everything down and park in a layby whilst dealing with your calls.

Zoom’s answer call service can provide you with the benefits of a secretary without the cost of a full time receptionist and without having to provide all the expense of setting up an office and incurring the ongoing costs of heating, lighting, rental, plus the expensive business of holidays, sick leave and all the other legal requirements that taking on staff involves. These sort of expenditures play havoc with a budget that is tight and at times feels stretched to breaking point.

Zoom will take time to become acquainted with your business and will allocate well trained staff to deal with the calls that are so disruptive to do your day. They will do as little or a much as you want them to….from taking orders to giving information and dealing with messages with the state of the art technology which we use.

If you have a website, with our high speed link, we can access your diary or your products to deal with requests for information or orders that you want us to deal with. In short, we offer a flexible service which can be engineered to suit your requirements and will leave you free to do the work that you need to, while we do the work that we are good at, in your virtual office.

Give Zoom a call on 0800 583 5020 to find out more as to how we can help to hold your business together whilst you are out and about.

Vulnerability

When you are a sole trader working hard to get your business off the ground we appreciate something of the vulnerability that you may feel. The days can be fraught, and you might feel that you are being pulled in all directions at the same time. At last you think you are getting on top of things when something happens. The dog is ill, the children need attention, your mother in law needs help, and you really haven’t got the time to deal with any of these things let alone deal with the constant stream of telephone calls that, although vital to the health of your business, nevertheless are disruptive and time consuming.

Emergencies happen. And at that point life seems to become pressurised and you begin to wonder how you are going to cope.

You can’t afford to employ staff to take your calls, but we suggest that you can’t afford not to use the services that Zoom’s answer call can offer you to take the pressure off and deal with those moments of emergency when you just don’t have the time to attend to the calls that seem to be never ending.

We don’t even lock our customers into a contract, but just need 30 days’ notice to terminate the services that we can put in place to help your business take orders, answer customer queries, and generally take care of your customers the way you genuinely would if you had the time. We are available 24/7 to deal we all the times that you are not….so your customers will never get the engaged tone. We answer on your behalf so that they never know that they are not talking to your office directly.

To find out how effective our answer service is phone Zoom answer call on 0800 583 5020 for further information and to try us out on a seven day free trial. Suddenly you will find that you are not alone, and you can cope with the things business and life throws at you!

Otherwise Occupied

It is Monday morning and 9.30am, you are on the M25, traffic is building up, it’s screaming past and incredibly noisy, you are making mental notes of the upcoming meeting….and the last thing you want to do is answer calls. You can do so hands free and safely with the joys of Bluetooth, but you can’t do it well. You can’t give your valued customer the attention that you know they require and rightly expect. You can’t take notes about the projects they want to discuss. You can’t take orders. You can’t concentrate on all the things you need to…the coming appointment, the customer’s needs whilst struggling to recall their account details and lastly, and by no means least, your driving. It’s a recipe for disaster. If you do talk to them you have a nagging feeling that you may have lost a customer because try as you might, you cannot not give them the undivided attention that you know they deserve. It’s not a good scenario when you want to provide professional services.

This oft repeated juggling act can be put to rest with the help of Zoom answering calls service, because whenever you’re not in the office or are otherwise unavailable to take your clients’ calls, we can do so for you. We can take the stress and strain out of these undeniably tense situations with our expertise and highly trained staff who will take your calls and handle them to suit your needs. We can take orders, we can make appointments, or whatever you want us do, as we offer a service tailored to meet your requirements.

The staff who are allocated to help you will be made conversant with your business and can adopt whatever face you wish to present to your clients. In fact it can be no different to sitting in your office and taking your calls… as they work for you and your interests.

Find out how we can take away the stress and strains of answering your calls when you are otherwise occupied by calling Zoom answer calls on 0800 583 5020. Your business becomes our business.

Your growing business needs

It becomes a bit of a vicious circle… if you don’t answer the phone you don’t get the work, and if you do answer the phone you can’t get on with your work.

When you are looking to grow your business it is a dilemma which you can ill afford. Maybe, at present you don’t need to employ someone full time just to take calls, apart from anything else people are expensive and when they aren’t fully utilised they represent money wasted. But that doesn’t solve the problem, because you need to get on with your projects and there is no one else to do the telephone answering. You are constantly interrupted and your work seems to be going nowhere fast!

To bring in more sales for your expanding business you also could do with some telemarketing strategies to recruit more staff as well as to market your products or services and that is a skill which not only takes expertise and training but also requires time and energy which at present is not available for you. Whether this is a short term requirement or a longer term project Zoom answer call services can help you.

Our staff are trained to a high standard and can handle your calls not only with efficiency but also with an uncommon combination of friendliness and professionalism which in turn can reflect on your business and result in increased sales as well as a reputation for good customer relationships.

Whatever your needs are….whether for short term help, or longer term projects, or simply to become part of your business in terms of dealing with your calls, orders and appointments Zoom can do so with a personalised relationship with you. We can be flexible according to your needs and can bring about a resolution to the dilemma that you are faced with when you want to get on with your work, but instead find yourself answering calls.

Give Zoom a call on 0800 583 5020 to find out more or to try a free seven day trial.

Effective communication

Effective communication is a skill which is vital to the growth and success of business. Without good communication projects flounder, misunderstandings lead to mistakes in manufacturing and personal relationships breakdown between the shop floor and the management. The cost of a poorly run system can have a domino effect leading to many unsatisfactory outcomes and even disasters.

Not only do poor communication have an internal effect but it also spreads out to the necessary communications with outside suppliers, as well as customers. It may seem like a big problem when time is of essence and personnel to manage your communication with the outside world is limited, but unless the problem is addressed the effects will be ongoing.

It used to be that the postal service was adequate but today speed is often vital to clinching an order and delay in answering phones can lead, once again, to lost orders or supplies arriving too late to fulfil an order on time. When you personally are involved in maintaining and keeping the business running smoothly it is difficult to see how you can be everywhere at one time….but you don’t have to be! The Zoom answering call team can do it for you – we can answer, manage and route your calls in the way that is going to be most helpful to you.

Not only can we answer your calls we can do a lot more for you to promote the success of your business. We can also help you manage marketing and recruitment when you are too busy to be able to do so, and in addition can help you with orders and enquiries. In fact whatever you need in respect of dealing with your telecommunications we can do- to cut down on the stress of not being able to deal with these things yourself and free you up to do the things that you need to address personally.

Give Zoom answering calls a call to find out more about we can maintain effective communications for you. Call us on 0800 583 5020 Monday to Friday, 9am – 5.30pm

Tales of the unexpected

Just when you think things are looking up and business is going along smoothly the unexpected has an uncanny habit of disrupting your plans.

Your wife was looking forward to a long awaited holiday and all was going well, up to the point that sickness seemed to ravage your workforce and suddenly you are short of staff. Sickness can be long term or short term, but either way it leaves you overworked and understaffed. Your holiday looks like it could be in jeopardy, and that is not going to go down well with your wife. Life could be a little strained!

In the school holiday time many members of staff want a holiday which is going to tie in with family needs and that means several members of your staff want to take holiday leave at the same time.

It might not be sickness that is taking staff away, it might just be that your work is seasonal and you have an overload and there just isn’t anyone to spare to do the more mundane work such as acting as receptionist or answering calls.

Zoom can cater for all such eventualities and can provide cover for holidays and illness. We understand the way that life ebbs and flows, and how emergencies have a habit of interrupting life, and because we have a flexible approach we can provide emergency cover as long as the need in your business exists.

By engaging our services as and when you need them you can provide for the times when you find yourself with an unanticipated shortage of staff and needing a holiday yourself!

You don’t ever know when the unexpected is going to happen, but you can provide for the unexpected with the service that we provide.

Find out how to provide cover for the unexpected by calling Zoom answer call on 0800 583 5020.

Unanswered Calls

When you have a business that is hectically busy and there is just nobody to answer the phone calls, it might be worthwhile to pause and consider how a customer might perceive the unanswered calls- or what they might be thinking whilst they hang on listening to canned music or sit waiting for someone to answer.

They themselves might have a busy schedule and be getting irritated because they don’t want to waste their time hanging on the end of a telephone waiting instead of getting on with jobs that are clamouring for their attention. The more impatient they get, the less they are going to want to co-operate with you. They may want your services or they may want your products, but if they can get those more easily and quickly elsewhere you may have lost a valuable customer.

As they wait, they may think you don’t care. They may think that if you can’t be bothered to answer the call promptly their custom is not important to you and so they might be tempted to take it elsewhere.

They might consider that if there is a seeming lack of efficiency in answering their call they might think that this will be reflected in your level of service. One doesn’t want to be thought of lazy or lacking efficiency!

None of the above may remotely be true of your business, but when a call goes unanswered the potential customer has only his, or her thoughts to think! However, Zoom answering service can address these issues for you by understanding just how busy you are and answering your calls on your behalf. Your calls can automatically be diverted when you are busy elsewhere so that you will never miss a call or disappoint a client in that way. We can take all your incoming enquiries or just the overload….it’s up to you how you use our services. We can act as your reception or do more to facilitate the smooth running of your business.

Find out more as to how we can help you never to miss a call again. Call us on 0800 583 5020 to discover more of the comprehensive answering service that we offer.

Cutting costs

To promote the success of your business undoubtedly you want to cut costs without cutting your service. No successful business spends money unnecessarily and often to promote one aspect of your business another aspect needs adjusting, so inevitably you begin to look for ways to run a more efficient service.

One way to do so is to address the cost of administration and if you look closely you may find that answering the telephone is a place where you can run a tighter ship.

The dilemma is that you really don’t want to leave calls unanswered because that inevitably begins a downward spiral of lost orders, customer services not being carried out and so on. Unanswered telephone calls can be disruptive to the smooth running of your business, so cutting down on administration can be counter-productive….unless you find a way of answering calls which actually saves you money as well as gets the job done efficiently and well.

By outsourcing this vital service to Zoom answer call you can free up necessary finance to address the areas that need attention, without worrying about the quality of care that you customers will receive.

Zoom offers a business answering service which is flexible to cater for the needs of your business, which we understand is quite unique and distinctive in the way it is run, as well as the services it offers.

We answer your calls in a way that is professional and caring. It is professional because our staff are trained to NVQ levels 1, 2 and 3. It is caring because we believe in giving a personal service and will assign a particular staff member to your business who will spend time becoming acquainted with your needs.

To find out more about how we can help you to cut the costs by answering your calls for you call us on 0800 583 5020 Monday to Friday 9am to 5.30pm.

Distraction

Constant distractions make quality work a continual challenge. Often you need time to focus and apply yourself to the tasks that need your undivided attention, but when the telephone keeps ringing you find that time and time again you have to begin your tasks all over again as you have lost your train of thought or your computer has timed out and gone to hibernate!

Your time is valuable and when it is wasted, you are literally throwing money down the drain because you have to repeat the same thing more than once, just because you have lost track of where you were.

Answering calls not only distracts you but also takes you away from your desk either literally or mentally. You start to worry about your diary or your customer services, instead of the project which only you can handle.

Not only is this time wasted for you, it is also stressful when deadlines have to be met and instead of meeting them you are spending valuable time dealing with other things. Deadlines come and go whilst you are answering your telephone.

At this point in your business Zoom can help by answering calls for you and even planning your appointments diary, if this is what you would like us to do. We can also take orders and numerous other time consuming administrative duties that you don’t have the time and space to address. Our staff are sourced from customer service backgrounds, making them familiar with the needs of a courteous and friendly response, as well as being efficient and able to deal with answering business calls in a professional manner.

Zoom answering calls can be a way of taking the distraction out of your day thereby allowing you to experience an uninterrupted work flow, and so start and finish your projects at one sitting, instead of numerous thwarted attempts.

To cut the distractions give us a call on 0800 583 5020 and find out more about how we can help you. We offer a flexible service which can be tailored to suit your personal requirements.

Planning for the unexpected

Oscar Wilde once said "To expect the unexpected shows a thoroughly modern intellect."He must have known a bit about business, and about life in general, because somehow the unexpected always crops up; things always happen when you're looking the other way! However, they don’t need to lead to chaos and a complete breakdown of your routine, as there are strategies which can be put in place to deal with problems before they occur, simply because they are bound to happen. Preparation beforehand and keeping a cool head at the time can usually solve the dilemmas presented.

One frequent problem in business is staff falling ill or being unavailable to work, just when you most need them at your side to deal with your telephone calls and diary. These circumstances are often unavoidable, but that means that there's no one to deal with important calls when you are not in the office, presenting problems in keeping up-to-date and passing on important messages.

Zoom Answer Call can deal with such emergencies for you, and provide cover in a crisis as and when you need us. We can take orders, transfer calls, and keep you updated with whatever you need to know from your contacts. By diverting your calls to us, we can even act as your personal secretary, covering for any unexpected disruptions in your smoothly planned project.

We offer a flexible service, helping you deal with either an ongoing situation or a sudden emergency. Whether it is planning for the unexpected or merely covering for annual leave, we can ensure that business continues as usual!

Call Zoom Answer Call on 0800 583 5020 to find out more about how we can help you plan for the unexpected.

Going the extra mile

In today’s business climate, life is pressurised and can be manic sometimes. Time costs money, as does hiring extra staff to cope with the mounting backlog of administrative jobs that need to be done. Life takes you away from the office, coping with the immediate needs which cannot wait, because once they are put on hold it can threaten the success of your projects.

It’s only understandable that jobs such as sending out information, seeing to recruitment, and tending to ongoing tasks is neglected. Unfortunately though, these things have a habit of mounting up, and then in a quieter, less obvious way, can contribute more stress to an already tense situation.

At Zoom, we understand the demands of business; we realise that time is valuable, and offer to go the extra mile for you by not only answering your calls professionally, but also doing sending out brochures, managing the response from recruitment drives, and communicating about your current marketing campaign.

We can also act as your personal secretary, managing your diary online or even setting one up for you if you don’t have one at the moment. When you are busy, we take the strain.

We realise that no two days are the same - one day you may need us and another day your needs are not so great - so we offer a service that is flexible and accommodates your needs in a way that employing your own staff may not be able to do. Not many permanent staff appreciate being put on hold for a day or so whilst life takes on a different shape!

Call Zoom Answer Call on 0800 583 5020 to find out more about how we can help to take the strain and go the extra mile for you, as and when you need us.

We don’t believe in answering machines

Telephone answering machines may bring the worst out in some people.

You may urgently want to communicate with a business colleague or place an order for some bit of kit that you can't do without for much longer, but all you get when you call is an impersonal voice informing you that they're unavailable, and will get back to you if you leave your name and number. How frustrating is that? Life and work can't go on without the information or kit that you need, and all you get is some stranger telling you the obvious: they are away from their desk. It makes many people fume! Listening to the standard message play doesn’t help anyone with current projects or issues which need solving.

Answering machines were invented in the 1930s, and back then they were pricey and not a great success. However in the 1960s, an American firm made them commercially available, and soon they became something that no self-respecting business or home could do without.

Zoom Answer Call recognises that answering machines are not the best thing to be greeted with on a stressful and busy morning. We have developed a service which can address the problems associated with calls that cannot be answered personally. Instead of giving your customers a cold and impersonal response, our staff can take your calls for you when you are unavailable. We can take orders, offer information, and generally help your customers get back on track with the projects which cannot wait for you to return to the office - and we do it with a friendly approach to take the stress out of the situation. We also answer your calls in your firm’s name, so the customer never knows that they are dealing with a third party.

Infinitely superior to an answering machine, we offer our services on a free seven day trial.
To find out more, contact Zoom Answer Call on 0800 583 5020.

Telephone Manner

When we answer your calls, we speak to your customer's as though they were one of ours - treating them with respect, being polite and friendly. We know that the impression the customer has of us, is the impression they will apply to your company, so we strive to give them the very best. Telephone manner is exceptionally important in business, especially if most of your business is conducted over the phone. We train our employees to a high standard, so we are confident that they'll deal professionally with our client's customers. Our coaching includes best practise for telephone operators on competency, attitude and impression, so we know that they will boost your company's image through the way they speak on the phone. There are a few elements of telephone manner that can make all the difference to a customer calling us, for example we never hang up first, we let the other person, as 30% of people will utter, "Oh by the way..." after saying goodbye, which we don't want to miss! We also let the phone ring twice, but answer it before six. Most people don't expect to be answered immediately, so by letting the phone ring twice it allows the customer to feel prepared for the call and not caught off guard. We'll never "blag" our way through a call - if a customer asks something we don't know, we'll tell them that we'll get back to them with an answer as soon as possible. We deal with people professionally and sensibly, to make sure they get the best experience with your company and that your company image is upheld and boosted by the service we deliver. Please contact Zoom for all your call answering needs.

Zoom's Sales Agents

Zoom's Sales Agents can help you manage a wide variety of business, from campaigns to recruitment drives, technical support or taking orders. We can operate a Sales and Enquiry line for you, processing orders, taking credit card details and utilising your website ordering facility for those phone orders. We'll take all the details and email, fax or text them to you instantly. We can also act as a 1st Level Technical Support Centre, taking your caller through an initial information gathering process to determine the nature of a particular fault or problem, which we can then pass on instantly, along with all the details, to your engineers. We'll also run advertising campaigns for you, where you can hire one of our 0800, 0845 or 0870 telephone lines. Once we've been briefed by you on the promoted product or service, we can get detailed information from each customer and find out which product they are interested in, where they saw the advert, etc and either email, fax or text it to you instantly. We'll even provide a customised report for each service detailing the response and activities. But our service doesn't just stop there. We're very flexible when it comes to helping out our clients, so simply give us a call on 0800 583 5020 and let us know what you need from us.

The Virtual Receptionist

Here at Zoom, we're proud to offer a service that is second to none. We can help small businesses improve their customer relations, offering a professional receptionist service to answer all your calls. We can be the reliable first point of contact, meaning your calls are dealt with promptly and efficiently, instead of leaving them bouncing around the office phones or being passed from person to person. We can seamlessly transfer the calls to you in any location worldwide, giving the impression that you are in the office, wherever you are in the world. When we answer your calls, we answer them politely, promptly and using your company name, meaning we represent your company to the highest standard. Just as an in-house receptionist would, we transfer your calls to the right person and can manage contact information for all your employees, no matter how big or small the company. We can also instantly fax, SMS or email the right person depending on your preference. No more delayed answering times or callers giving in and hanging up, we answer all you calls just like an in-house company receptionist would!

Zoom- Not Your Average Company

We're proud to be a determined, flexible and successful business, working with our clients to achieve the highest standards we possibly can. We invest heavily in personal development, training each of our staff with Customer Service NVQ Levels 1, 2 & 3. Once they're trained we really strive to hold on to our employees, keeping them in their respective roles and helping them grow and develop. We have one of the best staff retention rates in the industry! We always make sure our Operators are trained in the specific client's needs, so that they are full prepared for the calls that come in from your customer's. We devote time and energy into the handover, encouraging the client to visit our offices and help with a seamless handover- this really helps us get to grips with exactly the service we need to deliver. It also gives you peace of mind and a feel of who you're working with when you invest in our services. Zoom is based in the centre of Cambridge, where we can deliver a 24 hour live service- calls answered by a real person, 7 days a week including all of the bank holidays. We can also offer a "Business Hours" service, where we answer calls Monday-Friday from 8.45am - 6pm, with a voicemail to collect calls after hours. Feel free to call us up and chat about how we can help take your business to the next level. For all enquiries, call our sales line on 0800 583 5020, Monday-Friday 9am-5.30pm.

Zoom- Leave It To The Experts!

We're proud of how professional our Zoomettes are, answering calls in the right manner- we understand that every call can lead to a potential sale, so good telephone manner is essential! We are devoted to helping boost a company's image, so let us help you build up yours today. Zoom offer's a central point of contact for all your callers, meaning you won't ever leave a call unanswered again nor have a disgruntled customer who is fed up of no one answering their call. We provide a consistent, friendly and reliable answering service, 24 hours a day, 365 days a year. We've been helping National Franchises for over 10 years now, so we've grown and developed our expertise in helping your franchise to grow. We have first-hand experience of being a franchise, so we have a comprehensive understanding of the needs and requirements. We'll provide tailor-made services to meet your exact needs, from simple call answering set-up to a more complex package of solutions. Feel free to ask us more about what we can offer! Our service is completely flexible, so call us on 0800 583 5020 and have a chat to see how we can help your business grow.