Professional Call Answering Services

"Answering the phone badly is like saying 'I don't want your business' to callers," says Zoom founder Chella Heyes.

Zoom Answer Call, set up in 1998 was her solution to this, providing professional call answering services to businesses of all sizes. From virtual receptions, call centre services, sales lines, support services and customer helplines, Zoom ensures you never miss a call again, and all calls are handled in the right way.

The 'Zoomettes' are fully trained in telephone techniques and given client-specific training so that they are perfectly prepared to respond to customer enquiries, without callers even realising they are talking to an answering service.

Zoom Answer Call reduces customer frustration, increases leads and sales and above all, puts a professional face (or should that be voice?) to your company at all times.

Who answers your calls when you can't?

What do you do when your business has grown beyond your staff's means? When it's time to increase your operations you don't necessarily need to take on new staff, or a call centre - Zoom Answer Call can provide these for you so that you never miss a sale again.

Our Zoom Sales Agents can help you to manage campaigns, orders and customer support, increasing leads and sales for your business.

We can can process orders, take billing details and work with your website's ordering facility. We can provide technical support for customers and manage enquiries so that they are matched with relevant and available engineers. We can provide 0800, 0845 and 0870 numbers to set up advertising campaigns with, as well as help to promote your products and services on each call.

And of course we can provide you with a customised report of the response and activities for each service with our professional Call Centre services.

Test Your Phone Answering Skills

It takes a special kind of person to professionally handle a call - to make sales and deal with complaints and put across a business' personality with a friendly, pleasant manner.

That's why our Zoomettes are the best in the business - you can hear their smiles when they answer the phone.

Take the Zoom Answer Call quiz to test your own skills. Do you know the best thing to do if you can't answer a customer's question? Or whether silence always means agreement? Or how to assist understanding and clear communication?

Give our quiz a try and see how well you compare to our Zoomettes!

Reduce Costs and Increase Productivity

We're all feeling the pinch in the current economy, and many businesses are looking for ways to save money and cut costs. One easy way to free up time and expenditure is to outsource some of your company's services - for example answering phones - so that your staff can make better use of the time that they have.

At Zoom UK, we specialise in making things easy for our clients - no matter the size of business, and no matter the extent of our responsibility. By investing in outsourcing your phone answering, you can dramatically increase productivity of your staff, who will be free to work on their primary jobs rather than stopping to answer calls and field off telemarketers.

We also provide a virtual receptionist service, to seamlessly manage calls and transfers - once again, freeing up your business time and effort and making sure your work day runs as smoothly as possible.

You'll never miss a call again with Zoom Answer Call.

Try our FREE 7 day trial and see for yourself.

Give your business an extra Zoom!

Zoom UK isn't just a call answering service. Although our Zoomettes are the best in the business, and our award-winning services are loved by our customers, we don't just stop at call answering, re-routing and management. The following Zoom UK extras are available to assist in streamlining your company's daily tasks and increasing efficiency in every facet of your business.

Brochure Sending:

Keep on top of information requests and never send out a late brochure again. We can send out your brochures along with a specified cover letter and your own stationary to customers whenever requested. Brochures can be sent by 1st or 2nd class post, ensuring your reputation stays positive and your clients stay happy.

Diary Management:

Let us take the stress out of organising and keeping track of meetings, appointments and important dates. We can provide you with an online diary (or use your existing one) to book and remind you of your appointments, allowing you to concentrate on your clients, prospects and day to day tasks. We can be your own virtual personal assistant! Ideal for clinics, restaurants, recruitment companies, limousine drivers, or any company that requires regular management of reservations and appointments in a professional manner.

Holiday and Sickness Cover:

You can't always plan for the unexpected, but you can ensure that you're covered when you need back up. Zoom is here to cover holidays, sickness, emergencies and line faults, or even just to provide extra cover at particularly busy times of the year, including bank holidays, Christmas and shut downs.

Non Geographical Numbers:

If your company is expanding and you need to look a little bigger, Zoom can organise rental of non-geographical numbers (such as 0870, 0845 and 0800 numbers) that can be pointed to your Unique Zoom Divert Number. Non geographical numbers give a professional image, present you as a large, national company and are great for sales, technical support lines, short-term advertising and marketing campaigns and all the needs of a growing business.

Flexible Service:

At Zoom UK, we believe that service is everything, not just to you, but to your clients as well. Therefore all our services are completely flexible. Just call us on 0800 583 5020 and be on line within 10 minutes or click on the links below to find out how extensively we can help you.

Click here if you need someone to manage the response from your recruitment or marketing campaign, or to act as your call centre.

Click here if you need a team of receptionists transferring calls seamlessly to your employees

Top Ten Reasons to Use Zoom UK

Wondering if a professional answering service is for you? Well we have ten reasons why we think it is! Zoom Answer Call can answer, manage and reroute your calls, act as a virtual reception and a call centre, allowing you to concentrate on what you do best - managing your business.


#1 - Nothing is too much trouble. Your calls are handled exactly to your requirements. However you want us to manage your calls, we can do it.


#2 - Motivated & Loyal Operators. Our operators don't sound harassed, robotic or monotone. They're always helpful and friendly on every call.


#3 - Extensive training on your services. When you join us, we train each telephone assistant individually in your products and services so they fully understand you. This means they're able to give the highest level of customer service to your callers.


#4 - State-of-the-art technology. We use the latest SMS software for reliable, fast delivery of your messages. Plus, our Address Finder software enables our team to find your callers' full address details with just their postcode, which therefore eliminates spelling errors and inaccuracies.


#5 - Web access. Our high speed internet link enables us to access information on your website or on-line diary and book appointments. We can also give directions to your office, and take orders and payment details whilst online.


#6 - Flexibility. You can change the way calls are answered and update us daily with no extra charge.


#7 - Professional. We make sure that callers DO NOT detect that they are talking to a third party organisation, we apologise if calls aren't returned, or our clients are late for appointments. We can call your customers to keep them informed of progress or to confirm appointments.


#8 - Customer service. Zoom Answer Call is genuinely dedicated to providing the highest level of customer service in the industry, by employing quality personnel, well trained, articulate and equipped with the latest technology.


#9 - We've grown through reputation. By proving a consistent and reliable service. Please read our testimonials to see why our clients value the team so much.


#10 - We smile when we answer. Your callers will hear the difference.

Our range of services

Zoom Answer Call is a unique 24 hour service genuinely dedicated to providing the highest level of Customer Service in the industry, by employing quality personnel who are well trained, articulate and equipped with the latest technology. Zoomettes answer, manage and route your calls whenever you need them to, and always answer with a smile!

Zoom Answer Call provides an excellent range of services:

• Downsizing/Outsourcing - to free up time and expenditure.
• Telephone Answering – divert your calls automatically when you’re unable to answer so you’ll never miss a call or client.
• Virtual Reception – divert calls to a Zoom Receptionist and have every call put through seamlessly to the right person.
• Call Centre Services – in depth call handling to increase sales and leads with Zoom Sales Agents, help with manage marketing and recruitment campaigns, orders and technical support.
• Franchise – never miss another sales opportunity! Available to both franchisees and franchisors requiring assistance.
  

And There’s More…

Don’t forget the Extras that make us so valuable to you: Brochure Sending, Diary Management, Tele-Marketing, Holiday Cover and 0800/0845/0870 Numbers.

Easy, Quick and Effective

Zoom’s 24 hour service is simple to set up – we can have you up and running in Three Easy Steps, and you can see just how effective Zoom can be for your business with a Free 7 Day Trial.