Moozings from Zoom - Case Study Orbit Sound

We are delighted to introduce our latest new client Orbit Sound; a British company that supplies high quality audio products with revolutionary spatial technology that includes the T12 V3 sound bar, a super-stylish standalone sound bar, and the T3, an ultra lightweight speaker. GfK NOP Market Research also recently named them as the “Number one best seller for the year, and the second largest growing market for consumer electronics.”

Orbit Sound was initially in need of an answering service as it wanted a system to handle its pre and post sales queries and process orders online. Zoom were able to offer a high quality efficient and ever friendly service with a focus on providing outstanding customer service that met and maintained the standards and requirements they desired.

Orbit Sound provided the ‘Zoomettes’ with one-2-one training enabling Zoom to give callers first line technical support and answering all post sales queries in addition to processing new customer orders directly on line and giving nearest retail advice.

Martyn Double, Technical Support Manager, Orbit Sound commented: “We now have a fully integrated customer support service thanks to Zoom Answer Call”.