Call Answering Services for Franchises

Running a franchise or working as a franchisee is often hard but rewarding work. Running your own business, whether you're the owner of a franchise or a franchisee operating in your own area, is a full time job! Sometimes it's difficult to keep on top of enquiries in a professional way, especially when you may have other commitments, an additional job, or a family to look after. It's so important to keep your reputation positive, however, and having a call answering service to centralise your businesses enquiries can be a real asset.

Never miss another call again!

A call answering service like Zoom Answer Call can provide a central point of contact for your customers, allowing them to access information and make enquiries 24 hours a day, all year round. We utilise postcode locator software to help us direct enquiries to the appropriate franchisee, and minimise typos and mistakes when sending out information.

We are also able to provide you with customised reports so that you can keep track of how many enquiries you have received for each franchise area. This is extremely useful for your marketing strategy, as it shows you where your advertising is working and where it's not.

We have been working with franchises for over 10 years (in fact, we started out as one!), so we understand the needs of franchise owners and franchisees. Our call management service can be adapted to suit your requirements, so you can make it as minimal or as comprehensive as you need!

Business Extras - Brochure Sending

We know how busy running a business can be, and sometimes it's impossible to juggle sales, calls, enquiries, travelling, meetings, deliveries and information requests. Often it's this last item on the list that gets left behind - sending out brochures, information, samples and letters in response to enquiries - but keeping on top of your information requests can really make a difference to your company. When a customer fails to receive your info or samples, or has to wait weeks (or months!) for their delivery, it makes for bad customer service, and they may question whether they have the time to deal with you again. Keeping your reputation golden and responding swiftly to ALL requests is a real asset to your business, and Zoom Answer Call can help!

Did you know we don't just handle calls? We're also able to help with sending out information to your customers in response to the enquiries we receive while acting as your call handlers. When we receive a call asking for a brochure or additional info, we will send them out promptly by 1st or 2nd class post, along with your company stationary or a cover letter provided by you.

We're always looking for extra ways to help each company we work with to maximise their efficiency, increase their customer base and retain their customers for the long term. Brochure sending is just one little added extra we offer as part of our telephone answering services - get in touch to find out how else we can help your company thrive and grow!

Telephone Answering Service for Small Businesses

No matter how small your business, every call counts. In fact, this is especially true for smaller businesses, who may lack the manpower and time to answer and field every single call that comes into their office. So what's the solution? External call answering services offer the security of professional call handling no matter how busy you are. With Zoom Answer Call, your calls will be automatically diverted to one of our friendly, knowledgeable Zoom Assistants (who, remember, always answer with a smile!), providing your customers with a personal service even when you can't be there to answer the phone.

It's this kind of security that helps the smallest business grow and expand, and keeps your professional reputation at its best. Customer service is such an important aspect of any company, and the smaller your business, the more important word-of-mouth recommendation is. If your customers can't get through to you, or receive a rushed, uninformed reply when they do, they way well look elsewhere. But if they are welcomed with one of our efficient and pleasant call handlers (who will be fully trained in the logistics of your company and will be able to help with enquiries and diary bookings), they will be far more likely to use your business again - and, more importantly, recommend you to their colleagues and friends.

At Zoom Answer Call, we provide a multi-line service so that callers never get a busy signal, and we have a high speed internet link so that we can access all the information we need to direct and respond to your calls appropriately. We forward messages via fax, email or text message to you, to ensure you are always kept in the loop, and provide your company with daily email or fax reports so you know exactly what enquiries we've dealt with that day.

Even small businesses can benefit from a telephone answering service, and you never know - it may make the difference in how your company moves forward from a start-up to a secure, established business!