An artform

You are not alone if you find yourself hesitant and unsure when answering telephone calls. Often you wish that you had put things differently or phrased things a little more precisely. At the time, your mind was on other things although it was an important call that you needed to respond to professionally. Sometimes you just don’t have the time or the equipment to deal with the calls in the way you would like. Zoom staff have quality technology at their fingertips and have been trained up to NVQ standards 1, 2 and 3 in customer service. We choose our staff for their ability to act professionally and articulately in business matters on the telephone. They will receive calls, take messages and make sure that the messages are passed on. They will take orders and payments and in fact do everything they can to project the caring attitude towards your customers that you wished that you had time and energy to do yourself. The confidence and efficiency they demonstrate is an art form that Zoom has perfected over 15 years of service to businesses around the country. We are sure that it can benefit your firm and would welcome the opportunity to serve you in whatever way suits you best. We offer a seven day free trial which is easy and quick to set up, after which we are sure that you will appreciate what an asset an answering service can be – freeing you to do the things you need to do without worrying about missing calls or handling them hastily. For further details or to set up a trial call Zoom on freephone 0800 5835020

The frontline face

When your business is contacted by a potential customer the first line of call is practically always the telephone. It is important that initial enquiries (as indeed, all enquiries!) are dealt with in a way that represents the ethos of the company. You want the face of your company to be seen to be efficient, courteous whilst being friendly and giving your potential customer the time and respect that you feel every individual deserves. When you are busy organising all manner of other things you probably won’t have the time to do so. Sometimes the calls come from on line browsers who are wanting information at unsociable times of the day or night and you can’t be available twenty four hours a day! We employ people who are articulate and trained to a high standard delivering the kind of service that invites people back again. Not only are they technically trained but once assigned to your company they familiarise themselves with your products, diary, appointments and whatever else you want dealt with by telephone. Answering those initial calls can make or break a relationship and we have confidence that our staff at Zoom are well equipped to put a professional but friendly and helpful face on your company when answering your calls for you. We offer a flexible service dependent on your needs, covering you twenty four hours a day if that is what you require. We would be delighted to put a friendly face on your company…or even cover your back if you cannot be there. Call Zoom on freephone 0800 5835020 to discuss your needs.

Your business becomes our business

Responding to incoming calls can be disruptive and time consuming.  How often are you about to leave the office when the telephone rings insistently and you know you have to answer it or risk missing another sale?  Sales, by their very nature, are important and your business relies on being able to respond quickly, efficiently and politely.  However, as you build your business up you often don’t seem to have the time or the space to get around to fulfilling all the criteria required to answer the calls in a relaxed and informative manner.  

The service that Zoom offers can take care of the stress that this scenario inevitably produces.  When assigned to your business our highly trained personnel take time to become acquainted with your products, your prices, your services…in fact they get to know your products in such a way that they can represent you without anyone realising that they are a third party.  Your business becomes our business and we aim to work with you to represent you on the telephone in a way that you would do personally.  

Call Zoom answer call service (free phone 0800 583 5020) today for a free 7 day trial, we think you will find us indispensable! 

Temporary Cover With Zoom

Sometimes things happen that no one can predict or plan for, but that doesn't mean your business should suffer. Short staffed companies can really struggle to keep running and businesses hit by not enough team members can find themselves getting into trouble. With Zoom, you can use our service to help cover for those times when there aren't enough hands on deck. 

Sign on to our ad-hoc back up service for complete reassurance that whenever emergencies arise, the phones will always be manned by professional, polite members of our team who will answer and handle calls as if they were an employee of your business. Calls can be transferred seamlessly to the appropriate member of your team or yourself, or messages can be taken and emailed, text or faxed over if the person is not available. 

You can also use our service as a back up for busy periods, such as particularly busy periods, Christmas shut downs and bank holidays. Setting up with us is easy and fast, you don't need any additional equipment and we can tailor our service to exactly what you need. 

We not only answer calls, but we also can manage the response from your recruitment or marketing campaign and can act as your call centre, taking any information you require from callers and sending it to you, for example. We are extremely flexible, so you can tell us exactly what you want us to do with callers and their information, providing an extension of your business. Simply call us on 0800 583 5020 to see how extensively we can help you. 

The Way We Work...

We operate a 24 hour live phone answering service, so there is always a real person answering your customers 7 days a week, including bank holidays. 

We don't tie our clients into a contract. All we ask is for 30 days notice to cancel your service, but we find that our customers stay with us because they want to, not because they have to! We have helped many small businesses clinch those business deals by answering calls professionally and politely, giving the impression of a much larger organisation. So even if you're a one man company, we can really enhance your image and get that business coming in thick and fast! 

When we take your messages, we send them instantly via your preferred method, be that email, SMS, fax or you can even call us regularly throughout the day to pick up your messages. You will also receive a free report at the end of each day via email, with all your calls logged, dated and time stamped so you are always in control and can keep track of every phone call coming in. 

We pride ourselves in making sure that your customer's do not detect that they are talking to a third-party. We make sure that we apologise if their call is unable to be taken by the person they are after and can even call the customer back to update them of progress or confirm appointments. We really strive to provide the highest quality service possible to ensure the smooth running of your business. 

Zoom: Saving you money

Here at Zoom, we strongly believe our professional service is second to none, but what is more important to our customers is the fact we save them money. 

By freeing up your staff and yourself, you save the company time and time is always money. That time you save in outsourcing your calls, means you and your team will have more time to spend on high value work that is the key to the business. Answering the phones is a distraction that your staff don't need, answering calls for other people unwanted sales calls, for example, really slows down their progress on important projects and work that is central to the function of your business. Take away the distractions and let them focus on really promoting the business and dealing with the core activities and you'll be amazed how much more productive they become in less of the time! 

Having your calls answered professionally for you by a trusted Telephone Answering Service can drastically reduce costs when it comes to staff absence and sick days, in fact, in can save businesses up to £75 per employee per sick day, according to research. 

Our Zoomettes are dedicated to providing the highest level of customer service in the industry; they are well trained, articulate and equipped with the latest technology, to make sure your business runs smoothly and customers are dealt with professionally and politely. 

Take Control - It's Easy!

With Zoom, controlling your calls is as simple as pushing a button. You can divert your calls to Zoom Answer Call by activating the diversion from the keypad of your phone. Calls are diverted to us within a fraction of second, so there is no wait for the customer and they will have no idea that the diversion has taken place. We will give you a unique Divert Number that allows you a number of options with your calls. 

"On Busy"

How often have you missed calls because you were already on the phone, talking to another customer? Missing valuable calls means you potentially miss out on business or at the very least frustrate an existing client, which doesn't look good on the company. Whenever you are on the line, calls will be diverted straight to us, so you can be sure you don't miss out on any sales or customers. 

"On Unanswered"

Don't leave customers sitting there while your phone rings and rings when you're out of the office or can't get to the telephone in time. There's nothing more frustrating to a customer, to be left waiting on the end of a phone! You can divert your calls so that if a call is not answered after four rings it transfers quickly and undetectably to Zoom Answer Call, where a message can be taken and sent to you. 

"On All Calls"

Divert every call to us, so that when you're away, in a meeting or simply need to be left undisturbed, no call will be left unanswered. If you're in a meeting this also makes sure your phone doesn't ring and cause a disturbance while you're holding important talks! 

Our service is completely flexible, so just call 0800 583 5020 and see how we can help you and your business.