Tips for Professional Call Handling

When you're answering the phone to clients and customers, it's important to retain a professional attitude at all times - but that doesn't mean being cold or overly formal. Think about how you'd like to be treated when calling an enquiry line, customer services or technical support.

Providing a friendly but professional response to your business calls helps to make each enquiry count - it's what turns a call into a sale, or a complaining customer into a happy one. Here are a few tips from our professional call answering team on how to give your clients a great experience when calling your business:

• Remember to say "hello". Taking a few moments to greet your caller and ask how they are can dramatically affect the rest of the call. Every caller is an individual and deserves to be treated as such - it doesn't take much to be polite with a simple hello!
• Quality wins over quantity when it comes to call handling. It's far better to leave your customers feeling good about your company (even without making a sale) than feeling as if they were rushed off the phone or dismissed. Especially when generating leads, quality call answering can make a massive difference to your conversion rate.
• Have the right information at the right time. When a customer calls to ask a question, they don't want to be passed round to several different departments or end up on hold. Ensure that your call network takes your caller to the right person as quickly as possible. Our phone answering services can provide an information gathering service to determine the best department to direct each call to and simplify your operation, keeping your customers as happy as possible!
• SMILE! You really can hear the difference when a call handler answers with a smile! Our Zoom call agents answer each and every call with a smile and a friendly, polite attitude. Starting each phone call with a positive spin helps us to provide the very best call handling service we can, passing on our great customer service to your clients.

Call centre services

Call centres require a high level of professionalism and productivity to perform well. We offer call centre services by diverting your calls to our sales agents in order to help you to increase your leads, stay on top of your enquiries and keep your customers happy! Zoom Answer Call can also assist you with recruitment campaigns, marketing drives, processing orders and providing technical support to your clients. Whatever type of call centre services your business requires, get in touch with Zoom to see how we can help.

For businesses needing additional call handlers for their sales and enquiries, we can ensure that you never miss a call. Working with your existing ordering facility, we can create a process to enable our agents to answer sales enquiries and take orders smoothly and efficiently. All the information we gather will be sent to you via email, text, or fax instantly so that every part of your operation works together in sync.

If it's technical support your customers need, we are able to provide staff to gather information about each client's problem in order to forward the call to the right person. This process helps to save time and ensure that your customers find the help they need without becoming frustrated by long wait times, automated menus or unanswered calls. 

If you need an 0800, 0845 or 0870 number, we can help you to set up an advertising campaign and collect information from each call to provide you with a detailed and customised report for your service.

Get in touch with us for more information on our call centre services or try our 7-day free trial today to find out how Zoom Answer Call can make a difference to your business' efficiency!

Never miss a business call again...

Did you know that seven out of ten people will hang up the phone when they reach an answer machine? How many missed calls does your business receive per day? How many customers are you losing from not having an adequate call answering team?

With Zoom Assistants from our professional call answering service you can rest assured that your company will never miss a call ever again. Call answering services can come in handy whenever you can't guarantee that one of your staff will be able to answer your phones, for example:

• during meetings
• at busy times
• during staff absences or holidays
• when the phone is engaged

Zoom Answer Call's answering assistants provide a personal service for your company, answering calls, diverting calls, taking messages, booking appointments, sending out brochures and providing information and a friendly response to all your clients.

Our multi-line, high speed call answering service allows your customers to receive the service they are after without even knowing that you have diverted their call. This means no busy signal, no answerphone, no multi-choice touch tone menu, just real people who answer the phone with a smile every time...

Give us a try with our 7 day free trial to see how Zoom Answer Call can help your business.

Easter Call Answering Services

In need of extra cover over the Easter period? Our professional call handlers are available to cover busy periods of the business year and pick up the slack when your employees are on holiday. Try our 7-Day Free Trial to see for yourself!

"Work smarter... not harder!"

Why work twice as hard when you could outsource to our expert Zoomettes who can help you to stay efficient and on track. Having a professional call answering service can improve your customer service, your reputation, boost sales and ensure that you never miss a call - even at the busiest times of the year!

Our FREE trial allows you to test run our services for a week with no obligation. At the end of the week we will report back to you with a detailed breakdown of the estimated cost of a bespoke service for your needs. You can be on line in minutes by simply giving us a call on 0800 583 5020.

If you're anticipating the need for a little extra help this Easter, summer, or any time when staff are stretched to their limits, use Zoom Answer Call to help you stay on top of your enquiries and provide an ever-professional point of contact for your customers.

Seasonal Phone Answering Cover

Easter is coming, quickly followed by summer - one of the busiest times for employee holidays... Do you have adequate cover for weeks on end when your employees may be taking their holidays one after another? Sometimes it may seem more cost-effective to deal with the temporary loss and try to carry on as normal, but this can be a big mistake when you end up leaving your customer services un-manned and are less able to deal with the influx of enquiries and orders. Hiring temporary staff can be costly and requires forethought, planning and training - time and money that you don't want to spend! So what's the answer?

Professional call answering services can bridge the gap for companies requiring seasonal cover without the need to take on new staff. We can divert your calls automatically so that you never miss a client - our professional Zoomettes will field your calls professionally and efficiently and your customers will never know that you are outsourcing.

We offer:

• call answering services
• reception overflow (virtual receptionists)
• sales agents
• temporary cover for employee holidays, bank holidays, seasonal holidays, employee sickness, maternity leave, and emergencies
• extra call handlers and sales staff for busy periods
• customer service agents
• recruitment and marketing response teams
• brochure sending
• call centre services
• diary management

Let our highly-trained call agents keep your business running smoothly no matter how busy or short-staffed you are! Our flexible holiday cover service is totally flexible and bespoke, and we can have you set up within 10 minutes!

We promise the highest level of customer service along with articulate, well-trained personnel and efficient technology to help your company and your customers. Our ad-hoc service allows you to sign up to our services for life, with short term cover available whenever you need it - whether planned or unexpected!

Get in touch to find out more about our holiday and seasonal phone answering services.