Why Use a Virtual Reception Service?

Sick of missing important business calls? If your company is stretched to its limit and you're struggling to keep on top of customers enquiries, a professional call management service could be a simple and effective answer. 

Virtual reception services offer a professional front to your business 24/7, seamlessly connecting customers to the right person, taking messages, booking appointments and sending out information and brochures as appropriate. Just like an in-house receptionist, Zoom call handlers are able to act as the first port of call for your customer enquiries, customer service, or technical support departments, ensuring that you never miss a call again.

In addition to virtual reception services, we also offer call centre services, telephone answering, non-geographical numbers, franchise call management and temporary holiday cover, along with plenty of little extras that help your business to run smoothly and efficiently. 

Get in touch with us at Zoomuk.co.uk  or call on 0800 583 5020 to speak to one of our Zoom operators and arrange your free 7-day trial to see just how much Zoom can improve your company's customer services.

Business Call Management Lets You Work Smarter, Not Harder...

Wouldn't it be nice to know that no matter how busy you are, your customers will always be able to get through to a professional representative on the phone? A business call management company provides you with reassurance that your customers are being looked after, your projects are being handled efficiently, and you'll never miss a call again. 

Zoom Answer Call has a proposition for you: give us just seven days and we'll show you exactly how our call handling services can boost your business and improve your customer service - you never know, having us on board may even allow you to reduce your working hours! Click here to start your free seven-day trial. 

Our business call management service options include: 

• Telephone answering
• Call diversion
• Message taking
• Appointment booking
• Brochure sending
• Virtual reception
• Call centre services
• Marketing campaigns
• Recruitment drives
• Technical support
• Customer service
• Holiday cover

And because your business is unique, our call management services are tailored to your needs and completely adaptable according to your changing requirements. Try us for a week for free and see for yourself!

Short staffed... Never again !

Finding yourself short staffed can be stressful and reduces the efficiency of your business as you try to pick up the slack. Whether your staff are on sick leave, maternity leave, or annual leave, there's no need to suffer from being short staffed or attempt to take on more work than you can handle to compensate. A call answering service can save you from stress and provide a dedicated and reliable back up for busy periods or the holiday season. When you're short on staff, the first thing to suffer is your call management - incoming calls get ignored, missed, or badly handled by untrained staff, and your customer satisfaction suffers as a result. Having the reassurance of a call management company like Zoom means that you can focus on your work without worrying about the front desk.

Temporary call management cover is available on a one-off short term basis, or you can choose to schedule your business phone cover for certain times of the year when you know you'll need the extra hands. Times when you might need cover include:

• Christmas, summer holidays, and public holidays
• Unexpected sick days or extended sick leave
• Maternity and paternity leave
• Staff training 
• Technical emergencies and line faults

Whatever the size of your company or the nature of your business, Zoom UK's professional call handling team can be flexible and adaptable according to your changing requirements. You can try out our services for free with a 7-day trial - just give us a call and we'll have you set up within ten minutes! Don't risk losing custom because you're short staffed; give your customers the best possible service 24/7 with a professional call handling management company. 

Learn to Handle Business Calls More Effectively

Not only can Zoom provide you with an expert team of call handlers to help your company run smoothly, we can also train you and your staff in what makes our techniques so successful.

Zoom business call training will provide you with a range of skills to improve your business calls and customer service, and increase customer acquisition and retention. We can coach individuals or groups in the following areas:

• Best practice for telephone operators
• Competency when dealing with enquiries and sales
• Positive attitude and polite manner
• Putting forward a good first Impression 
• Tools and techniques to handle a variety of callers
• Dealing with complaints and negativity
• How to meet customer expectations
• Adapting behaviour to win more business
• Tune-in to clients' needs, values and preferences

By carrying out simple behavioural tests, we can help your staff to see how to identify and understand customer expectations, requirements and values. With this knowledge and these skills, your staff will be able to more competently handle enquiries, drive sales and resolve complaints - working in harmony with your Zoom team of call management specialists!

For more information on our business call training please get in touch with us at www.zoomuk.co.uk or by calling 0800 583 5020. And you can even check your call handling skills with our online test!

Call Answering Cover for the Christmas Holidays

Christmas is on its way and despite being a massively busy time for most businesses, many companies find themselves short staffed as employees take their annual leave to celebrate the holidays. If you or your staff are planning on taking time off over the seasonal period you will need to think about how this will affect your business and the incoming enquiries that will continue to come in while you're off work. Will you be able to pick up the slack if employees are on holiday? Do you have backup in place to cover this busy time? 

The good news is, there's a way to cover the Christmas holidays without having to sacrifice your time off, or limit your employees' holiday time. By hiring temporary cover from a call handling company like Zoom UK, you can be assured that your incoming calls will be answered, your appointments scheduled, your messages noted, and brochures sent out. You can even arrange a virtual reception desk to divert and direct your calls, or opt for full call centre services to handle customer services, technical support, or Christmas marketing campaigns. 

Customers are never impressed by reaching an automated answerphone - they want to get through to a professional representative no matter the time or day. Don't risk losing custom at the busiest time of the year - back up your company reputation with a dedicated call management service over the holiday period and enjoy your time off knowing that your business is in safe hands. For a 7-day free trial with Zoom, visit www.zoomuk.co.uk. 

Call Diversion and Virtual Reception Services for Your Business

When you're hard at work, there are times when you just can't get to the phone, or don't want to be disturbed - wouldn't it be great to be able to just press a button and divert your call to a ready and waiting professional call handler? Oh right, you can do exactly that with Zoom Answer Call's diversion service! When you divert your calls to a call answering service from Zoom Answer Call, you can relax, knowing that you'll never miss a call again - whether your incoming calls are going straight to our professional team, or whether you decide to send an extra call through to us using your personal call diversion service. 

You have complete control over your call diverting - deciding how often or how little you divert calls to our Zoomettes. Incoming calls can be diverted to Zoom by activating the call diversion system from your phone keypad and are totally undetectable for the customer. We can set up your call diversion to be controlled in a number of ways, including:

• Automatic diversion after four rings to make sure your call is answered swiftly if you can't reach the phone in time
• Automatic diversion when the line is engaged so that your customer never hears an engaged tone
• Divert all calls for when you're out of the office, in a meeting, or simply are too busy to answer the phone!
• Manual diversion via your telephone keypad when you are unable to take a call

You'll receive a unique divert number that allows you to control your incoming calls when you're in the office, at home, or out and about. Missing calls costs your business money - never miss another enquiry with a team of dedicated Zoom call handlers waiting to answer your calls! Zoom's divert system works much like a virtual reception service - providing your business with a committed presence to handle every single call that you receive and ensuring they go to the right person as quickly as possible. For sales, enquiries, customer service, appointments, advertising, marketing, recruitment or technical support - Zoom are there for you to make sure you never miss another call.

Keep Your Company Reputation Positive with a Phone Answering Service

Get the edge on your competitors by improving your company reputation. Using a call answering service can dramatically help your business' efficiency and increase your customer retention.

Good customer service is a major factor in repeat business, and is important in both retaining existing customers and acquiring new ones. Maintaining your customer base can be a difficult job when you are unable to provide the time or staff needed to man your customer service department, but that's where a phone answering service or call centre service can make a big difference.

Professional call handling creates a trustworthy and reliable reputation for your business, and enables your customers to find help, support and problem resolution when they need it. No one wants to wait on hold or get through to an automated phone service - what your customers appreciate is a friendly, knowledgeable, personal answer when they call your customer service line, and providing this can really improve your reputation and give you the edge over your competitors.

In the age of social media, customers are not shy about spreading the word about their customer service experiences, whether positive or negative, but they are much more likely to rant online about a bad one. This type of information is then publicly searchable when a new customer is looking into your business, and may sway their decision over whether to use your company or not.

For many customers, decent customer service is more important than low prices, and if you can guarantee your consumers will receive a better customer experience, they may be prepared to spend more with you than at a cheaper competitor. According to one report, companies with a strong customer service base can charge up to 9% more than their competitors, and grow their business twice as fast as the average.

Another pitfall of the digital age is the faceless interaction of e-commerce sites. You must excel in your customer service in order to make your online customers to feel valued, and to build personal relationships within your niche. That means providing efficient and competent call handlers when customers need to get in touch by phone, and a call answering service can ensure this no matter how busy or short-staffed you are.

At Zoom Answer Call, we believe that any and all businesses can be improved with a dedicated customer service department, and a large part of that is providingreliable phone answering services. Let us help your business to thrive and grow, and your reputation to improve, with professional call answering.

In challenging times, customer service quality matters most...

A great customer experience matters now 

more than ever. Here are six reasons why:

1. Customers want to be appreciated

When people buy during an economic downturn they are extremely conscious of the hard-earned money they spend. Customers want more attention, more appreciation and more recognition when making their purchases with you, not less. Customer service quality is simply essential.

2. Customers want value for money

Customers want to be sure they get maximum value for the money they spend. They want assistance, education, training, installation, modifications and support. The basic product may remain the same, but they want more service and higher customer service quality.

3. Customers want guarantees that their purchase was the right thing to do

In good times, a single bad purchase can be quickly overlooked or forgotten, but in tough times, every expenditure is scrutinised.

Provide the assurance your customers seek with generous service guarantees, regular follow-up and speedy follow-through on all queries and complaints.

4. Customers want a great experience

In difficult economic times, people spend less time travelling and “wining and dining,” and more time carefully shopping for each and every purchase. Giving great service enhances the customer’s shopping experience and boosts your own company’s image.

When times are good, people move fast and sometimes don’t notice your efforts. In tougher times, people move more cautiously and notice every extra effort you make. Customer service quality is vital because people will pay attention and remember.

5. Customers want to feel good about you

When money is tight; many people experience a sense of lower self-esteem. When they get good service from your business, it boosts their self-image. And when they feel good about themselves, they feel good about you. And when they feel good about you and your customer service quality, they buy.

6. Customers want to tell others

In tough times, people talk more with each other about saving money and getting good value. Positive word-of-mouth is a powerful force at any time. In difficult times, even more ears will be listening. Be sure the words spoken about your business are good ones by making your customer service quality exceptional!

Business Call Management and Call Centre Services for Large Companies

Managing your phones is an essential part of running any business, but is especially important for larger companies with numerous departments. Missed calls mean lost sales, irritated customers and a bad reputation, so call centre services might just be the perfect option for your business if you're struggling to keep on top of enquiries and orders.

Zoom UK offers a range of call management services for businesses of all sizes, and our call centre services are ideal for larger businesses to enable you to stay on top of marketing campaigns, incoming orders, technical support, and seeking new leads. With Zoom, you can tailor your call services according to your needs, including:

• Telephone answering
• Virtual reception service
• Call centre services
• Sales and enquiry answering
• Order processing
• Recruitment campaigns
• First-level technical support lines
• Non-geographical numbers (0800, 0845 or 0870)
• Brochure/information sending
• Holiday cover
• Tele-marketing and advertising
• Diary management 

Our Zoom operators work with your staff and your company processes to make your business run more smoothly, wherever and however you need us! Your customers will have no idea that you have outsourced your phone answering but they will certainly notice the ease of doing business with you and the polite and efficient manner of your call handlers!

Providing a high quality phone answering service for your company does a huge amount of benefit to your overall company reputation as well as your day to day performance. For sales, we can process orders and take payment details over the phone using your website facilities; for technical support, our operators are your first point of contact for customers, and will gather the information needed to pass them onto the correct advisor; for marketing and advertising, we can collect information and respond to customers making enquiries, passing this data onto you for your reports; for general support and assistance, virtual receptionists and diary planners can help your operations to run seamlessly - even at your busiest times. 

Try our seven day free trial to see how Zoom Answer Call can improve your business performance and make your work life easier! Call 0800 583 5020 and we'll have you up and running in a few minutes.

How to Improve Customer Retention

Customer retention is just as important (if not more important) than customer acquisition, and it comes down to how efficient your business process is - especially in sales. If doing business with you isn't straightforward, fast, effective and worthwhile, your customers will go elsewhere. Similarly, if your customers encounter a problem and you are not able to adequately handle the situation, they'll leave with a negative view of your company. 

Improving customer retention needn't mean massive changes to your business - most of the tips you'll find below are basic common sense but will ensure your customers are encouraged to stay a loyal member of your business community and keep coming back to you.

• Use enticing and positive vocabulary that promise good value, exclusivity and novelty. Free gifts, special deals, new ranges, instant service - all these suggest a great deal and encourage customers to make that purchase.
• When dealing with reluctant customers or conservative spenders, reassuring words may help with your sales approach. Re-frame your speech to appeal to thrifty customers and show them how they will be saving money by choosing certain options.
• Always answer the phone with a smile and maintain a polite and professional demeanour throughout your call. Our Zoom call handlers are experts in the art of the business phone call and offer great customer service whenever they pick up the phone.
• Reciprocate and go above and beyond for your customers to show that you are committed to them. If loyal customers are rewarded, they'll continue to give you repeat business. Giving back to customers doesn't need to be costly - small gestures and little personal touches can be more effective than a large deal if you make your customer feel as if this deal is purely for them.
• Personalised service really goes a long way. Collect information on your customers whenever you do business with them and show them that you are keeping track of your business relationship and aren't simply just another name on a list.
• Make sure your service runs smoothly, your processes are quick and trouble free, and your calls are always directed to the right person as quickly as possible. Fast and efficient business does wonders for your customer retention!
• Make it easy for customers to find support when they need it. A dedicated support team is just as essential as your sales team. When customers feel frustrated and ignored, their experience will taint their entire business transaction.

For help providing your customers with top quality service, let the Zoom team help you with your phone management services and watch your customer service retention increase!

Business Phone Answering Dos and Don'ts

The way your business handles its calls can make or break your company. At Zoom Answer Call we offer professional call handling and phone management services that can really make a difference to your sales, your customer retention and your business growth.

Have a look at our dos and don'ts for handling your business calls and see how many you achieve and avoid - and if you're scoring more heavily in the 'don't' department, maybe it's time to give us a call!

Business Call Handling Dos:

• Do answer all your calls as quickly as possible, preferably within the first three rings;
• Do smile when you pick up the phone - it's nice to feel like someone is pleased to receive your call;
• Do introduce yourself and identify your company when you answer;
• Do speak clearly and politely; 
• Do repeat and reiterate details where necessary;
• Do keep accurate records of existing customers and refer to their previous interactions so they know you are on the same page;
• Do take accurate messages and act on them swiftly;
• Do transfer calls to the right person or department as quickly as possible;
• Do go the extra mile - customers really appreciate a call that answers all their queries;
• Do focus on the conversation - if you allow distractions or boredom to cause your mind to wander you'll find yourself in an awkward situation or you'll miss a vital piece of information;
• Do follow up any messages or call backs within one business day;
• Do ask before you put someone on hold - it's the phone equivalent of turning your back on someone;
• Do make sure any answerphones provide basic information that callers might need;
• Do offer a consistent approach to phone answering - each operator should handle calls in the same way and in the same manner. 

Business Call Handling Don'ts:

• Don't allow noise and disruption when answering calls;
• Don't be impatient or brusque - even if you're stressed and busy. If you're finding it hard to politely deal with calls then it's definitely time to call in some professionals to do it for you!
• Don't use slang, overly informal language or 'fillers' such as 'like', 'you know', and 'uh huh';
• Don't use negative language or speak rudely to customers on the phone;
• Don't pretend you know the answer or guess - ALWAYS find out before you give a customer the answer to a question you don't know, even if it means offering to call them back or putting them on hold;
• Don't lose your temper! 
• Don't forget to call customers back if you need to follow up on something;
• Don't keep customers on hold for more than a minute or two, or send them round a neverending cycle of automated button-pressing;
• Don't guess when writing down names and addresses you're not sure how to spell - ask the customer to spell it out for you and make sure it's accurate;
• Don't use a speaker phone - they're hard to hear and sound unprofessional;

Phone answering skills are so important for businesses, whether you're a tiny start up or a multi-national company! Your incoming and outgoing calls are a fundamental part of your customer acquisition and retention, so it's worth making the effort to make your call handling as high quality as possible. If you're finding it difficult to keep on top of your business calls then let us do it for you! Our Zoom operators are experts in customer service and can help your company to run smoothly and efficiently while you get on with managing everything else!

10 Reasons to Rely on Zoom Call Answering Services

We take your business seriously at Zoom Answer Call - every client and every company has their own specific needs and we tailor each of our call management services to suit your requirements. So why choose Zoom for your call handling? Well, here are our top ten reasons why we think our telephone operators are the best in the business:

1. We invest in the training and personal development of every single Zoom operator, ensuring that they achieve levels 1 to 3 in customer service NVQs. 

2. Our operators have specific skill sets that can be applied to different phone answering services such as virtual reception, brochure sending, appointment making, sales, and technical support.

3. We provide our Zoom call handlers with client-specific training so that they can provide seamless services for your company - your customers won't be able to tell the difference! We actively encourage our clients to come and take part in this process so you know your operators are trained in the skills they'll need to represent your  business.

4. We recruit our operators from customer service backgrounds so they have plenty of experience and expertise even before we turn them into high-quality Zoomers and Zoomettes!

5. We have one of the highest staff retention rates in the industry! Our operators enjoy what they do and it shows when they answer your calls with a smile.

6. Our Zoom operators have a great team spirit and are local to our clients, meaning that your company will have a real asset of committed and dedicated additional staff when you need extra help on your phone lines.

7. Zoom Answer Call has grown through our excellent reputation and high-quality service. We started with just two zoomettes (who are still with us, over 10 years later!) and now have served thousands of happy customers, answering over a quarter of a million calls! We won the Action International Business of the Year in 2006 for most improved customer results over one year.

8. We offer a FREE seven-day trial of our call handling services so you can see what an effect our phone management service can have on your business.

9. We have a 24 hour live service, offering your customers the ability to speak to a real person seven days a week, including bank holidays!

10. We don't lock our clients into contracts - they stay with us because they love us and they find such value in our service! 

Ready to start your journey with Zoom Answer Call yet? Give us a ring on 0800 583 5020 or read more about our professional business call handling services and all we've achieved over the last ten years at our website. 

Using Freephone Numbers for your Business

Perhaps you need your company to look a little bit bigger than it is, or perhaps you simply need a non-geographical number that for sales and enquiries - we can set you up with the rental of 0800, 0845 and 0870 numbers for your business as part of our call management services to help you organise your business and drive your performance forward.

Non-geographical numbers are a great way of providing a free or centralised number for customers which also offers your company the appearance of a large, professional organisation. Choose from an 0800 freephone number, an 0845 local rate number or an 0870 national rate number according to your needs and we'll do the rest. Whichever option you choose, any calls will be directed to your unique zoom divert number and answered by our highly trained call handlers.

0800, 0845 and 0870 numbers can be used for a range of purposes, including:

• short-term advertising and marketing campaigns
• temporary numbers while you move locations
• acting as a base of operations if you operate in a number of different locations
• recruitment
• sales and enquiries
• technical support
• customer services

Choose a versatile and efficient number for your growing business and let Zoom Answer Call help you boost your sales with our range of professional and effective call handling services!

Making Life Easy with Call Management and Virtual Assistance

Zoom Answer Call's phone management services aren't just limited to handling calls - we offer a range of useful services to help your business run smoothly and reduce your workload so you can concentrate on the big ideas!

While our call handlers field enquiries and provide customer services for your customers, we can also act as a virtual reception service for your company, or a personal assistant for you! Tasks might range from organising appointments, booking meetings, reminding you of your scheduled events, managing an online diary, looking after clients and new prospects while you're busy, taking reservations and handling recruitment campaigns.

If your company sends out brochures and samples we can help you to keep on top of requests, especially during busy times or when you're out at meetings or travelling. When customers call for information we can handle their requests according to your specifications, from emails and letters to brochures and promotional content sent by post. All these little extras really help your business to run seamlessly and reduce the amount of day-to-day admin for you and your in-house staff, freeing you up for more specialised work.

For more information on all the little extras we offer alongside our professional call handling services, get in touch with us at 0800 583 5020. As always, our services can be tailored to suit your business and your needs, and we even offer a 7-day free trial so there's no need to take the plunge until you've seen how effective we are at helping your company to thrive.

How Does Business Call Answering Work?

It's so easy to get set up with a call answering service for your business, and our 7-Day Free Trial allows you to see if our phone handling options are right for you before you commit to anything. Professional call services can help your company to manage the customers you already have as well as acquire new ones, making sure you never miss a call again and that your staff are able to focus their energy and time on other tasks while we handle your incoming and outgoing phone calls.

Here's how you can test out professional phone answering services for your company in three easy steps:

	Get in touch with us by calling us on 0800 583 5020 or by filling out our online form here. Based on your individual business requirements, we will advise you on the most cost-effective and efficient method of handling your phone services and adjust our services to suit your needs. Once you're happy with all the details of your package we will take some details from you and begin the trial set up process.
	Once your calls have been transferred your Free 7-Day Trial begins! Our expertly trained customer service operators can help your company to answer enquiries, follow up leads, carry out marketing and recruitment campaigns, provide customer service and technical support, send out brochures and promotional material, take orders, make appointments, divert calls and manage franchises. And of course if at any time during the week you need to adjust your services or get in touch we'll be right on the other end of the phone to help you!
	After the trial is finished we'll provide you with detailed reports along with a breakdown of projected costs for the services you may like to take on. This monthly estimate can help you to decide on how best we can help you to manage your business phone services - whether you require a year-round arrangement or temporary holiday cover. We welcome your feedback so let us know how you found your Zoom experience, and if you're ready to continue with our professional call handling services simply give us a call or sign up online!

Some Basic Tips For Answering Telephone Calls Professionally

The telephone is still the preferred communication tool of choice for many when it comes to business, even when web enquiries, emails, social media and live chat facilities are available. So here are our top tips on telephone answering.. 

ANSWER THE CALL QUICKLY - There is nothing more unprofessional than leaving a caller waiting. Research shows that if most of us wait longer that 24 seconds on the phone, we'll hang up. 

ANSWER WITH A SMILE -  You can always tell if someone is smiling or not over the phone. Smiling when delivering customer service when answering the phone is just as important as smiling face to face. If you are happy, the customers happy!

SPEAK CLEARLY & PROFESSIONALLY  – Words like ‘cheers’, ‘uh-huh’, ‘mate ‘,’yeah’ etc. are not professional ways to speak to customers over the phone, keep it friendly but remember they are a customer and not a pal and remember to enunciate every word.

LEARN THE PHONETIC ALPHABET- and use it when you are confirming spellings back, Sounds a lot more professional than saying the first thing that comes to your head! 

REMAIN POSITIVE AND PROFESSIONAL - Even if you have no idea what they are talking about. By using ‘let me find that out for you and come back to you’ rather than ‘I don’t know’ as it shows interest and a willingness to help.

KEEP THE CUSTOMER HAPPY- make sure you go back to update them every few seconds if you have to put people on hold, and remember to keep offering to have them called back

Why Choose Zoom Answer Call Services

At Zoom Answer Call we pride ourselves on offering high quality bespoke business phone services to each and every client, whether they need straightforward telephone answering service or comprehensive diary management, virtual reception and call centre services.

So why should your business choose Zoom for your business phone handling? Well, here's what we think makes us the first choice for companies large and small looking for dedicated and efficient call answering services:

• We adapt to you: Our call operators are highly trained in customer service and will be trained individually on the subject of your specific services and products so they are able to provide seamless service to your customers. We offer flexible call services however you need them, whether it's call diverting, brochure sending, appointment making or technical support.
• We use state-of-the-art technology: We're efficient, fast, and reliable, ensuring that your customers receive the best possible service and you are kept in the loop every step of the way. Our SMS and postcode software can accurately retrieve caller details and our high speed internet link helps us to keep up to date with your website and carry out sales and orders securely. 
• We are professional and genuine: Our call handlers answer each call with a smile and never respond with robotic scripts; we're friendly, helpful and offer top notch customer services however you use our business phone service.

Try our 7-day trial and see for yourself how Zoom Answer Call can revamp your business phone services, boost sales and improve your customer services. 

Franchise Phone Services

Running a franchise or working as a franchisee means ensuring a consistent image for your company and helping customers to find the information they want in their local area quickly and easily. By using a dedicated franchise phone service you can boost customer satisfaction and provide a professional front to individual franchise operators as well as head office and regional areas.

As a franchisor, we can help you by offering a central call centre number which will handle individual enquiries and pass them on to the right franchisee. When you're running a small business you can't afford to miss even one call, but you may not always be able to answer the phone - that's where we come in! Zoom Answer Call handlers ensure that all your calls are answered and directed to appropriate person, or that a message is taken so that the franchisee can call the customer back at a more convenient time. We also use postcode software to allow us to quickly divert general enquiries to the right location. 

Customised reporting allow you to see how many enquiries are coming in each month according to area, so that you can adjust your marketing strategy accordingly and follow up with franchisee progress. For franchisees, a central point of contact is useful to provide your business with a uniform and professional appearance, and you no longer have to worry about missing calls when you're busy with other work responsibilities and family duties.  

We are experts in franchise call handling and have been helping national franchises across the UK grow and develop for ten years. Zoom Answer Call began as a franchise so we know what it takes to be successful and manage the challenges posed by working as a regional arm of a larger business. Give us a call on 0800 583 5020 to get set up today!

Beat 'the Summer Slump' with Call Centre Services

Call centre services can help businesses avoid 'the summer slump' - a period of slow growth as customers and staff take time off for holidays, and sales drop. There's a tendency to accept this phenomenon as a natural dip in productivity but a few minor changes to your business operations during this time can really make a difference to your numbers during the summer months. A call answering service is one of them, re-energising your company and ensuring you don't miss a single enquiry over the summer, keeping momentum and building stronger business contacts so that when September rolls around your company is in the best position to take on competitors.

The summer is the perfect time to refine your lead generation strategy, which is tied into your outgoing and incoming calls. Analyse your enquiries, conversions and customer acquisitions and see where you can streamline and make your business more efficient. Zoom Answer Call's many telephone answering services include: 

• Outsourcing call answering and call centre services - save time and money by letting us handle your enquiries, your phone marketing campaigns, recruitment drives, sales, technical support and customer services;
• Telephone answering and redirecting calls - concentrate on other areas of your business while we man your phones;
• Virtual reception phone services - your customers won't know the difference but we can help your business run smoothly and be the first port of call for enquiries;
• Franchise call answering - provide a professional phone service for customers enquiring into your business, no matter how large and diverse your franchise is.

The summer is also a great time to re-evaluate your marketing strategy, refresh employee training, or re-connect with existing customers via a friendly call, email or letter. If you need help to spruce up your business phone services this summer, get in touch with us at Zoom UK and let our Zoomettes boost your business with a smile. 

Improve Your Business Call Answering Service

Have you taken our telephone tips quiz yet? See how effective your business call answering skills are and find out how to improve them. At Zoom Answer Call we are dedicated to excellent customer service in whatever we do, from virtual reception services to brochure sending, diary management to temporary holiday cover. By outsourcing your phone answering to a professional service you know that every call your business receives will be dealt with in the most effective and polite manner possible. That's why we smile when we answer every single call!

Some of the most important elements of good customer service and phone answering are plain common sense, and come down to responding to each customer in a genuine and helpful way. For example:

• We listen careful to customer enquiries, complaints and orders so that we can pass on the correct information to the appropriate member of staff, and can respond in the most effective manner.
• We are always polite, professional and pleased to receive a call, and you'd be surprised what a difference a pleasant response makes to customers. Compare this calm and collected method to a busy day at your office when no one really has the time or patience to deal with yet another enquiry. We make every single call count.
• We make sure you never miss a call, ensuring that you are able to convert as many sales as possible. And just as importantly, we make sure you are able to deal with negative calls swiftly and appropriately so your reputation remains positive. 
• We are here for you all year round, so there's no need to find extra cover or lose sales during busy periods, or if your employees go on sick leave, maternity leave or holiday. 

If you need a little extra help to get your business running smoothly and efficiently, outsourcing your phone answering is a quick, easy and affordable step to help you on your way. We tailor our call handling packages to suit your company so get in touch to find out how we can help you! You can even try our services for seven days absolutely FREE!

Call us on 0800 583 5020 to speak to a Zoomette today.

Cut the Costs of Employee Sick Days and Holidays

Did you know the average sick day costs employees £75 per employee? Not only that but absent employees mean the rest of your team are under a greater strain and less work is able to be completed. Hiring cover only costs extra, so how do business cut the cost of staff holidays and sick leave?

A simple and effective method of reducing the cost of unavoidable sick days and annual leave is to incorporate a dedicated call answering service into your company's operations. By having a reliable team of call handlers on hand every single day of the year, you won't ever need to worry about missed calls, unmanned reception desks or slow responses to enquiries and orders. You can even opt for extra cover during holidays and busy periods to ensure your business stays on track all year round.

At Zoom Answer Call we are committed to helping businesses big and small make the best of their time and money, providing call handling services, virtual reception desks, call centre services, brochure sending, appointment making and many other valuable services to help you manage your customer services department as efficiently as possible. Outsourcing helps you to free up time and manpower that is essential for the daily running of your business - don't keep your trained employees tied up behind a desk waiting for the phone to ring, leave that to us!

One of the best things about having a call handling service associated with your company is that there is no longer any need to worry about employees taking sick days or holiday at awkward times. With Zoom Answer Call you know that your phones will be covered whenever you need them to be, at no extra cost than usual. Try our FREE 7-day trial for yourself and see how effective and productive phone answering services can be for your company. Call on 0800 583 5020 to speak to one of of expert advisers, or email us at sales@zoomuk.co.uk.