With any business, there will be busy periods when you need extra help to keep your business running smoothly. Christmas, during sales, during periods of staff holidays or sickness - sometimes you just need more hands on deck to make sure the level of service you offer your customers doesn’t falter.
All of our operators have been recruited from customer service background, which gives them a sound knowledge of their job to start with, however we believe in personal development and train all our staff to NVQ levels 1, 2 and 3 in customer service. This means we deal with your calls the same way you would - we want your company to shine, so we pride ourselves on answering and responding to your calls as if they were to our own company. And don’t worry, your customers and clients will never know that they’re talking to a third party. You can dictate the way we answer and we’ll always follow your instructions, to the letter.
Missing telephone calls can mean you lose out on potentially huge amounts of business, which can cost you dearly. Don’t risk it because you’re low on staff, outsource your telephone calls to Zoom and let us help you keep your company’s image the best it can be. We’re always flexible, so if there’s something specific you need from us, just ask!
